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Training provider

KEY TRAINING LIMITED

Employer reviews

Good (226 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 160
Reporting on progress of apprentices 30% 70% 123
Getting new apprentices started 92% 8% 108
Initial assessment of apprentices 68% 32% 71
Providing the right training at the right time 64% 36% 66
Improving apprentice skills 70% 30% 64
Working with small numbers of apprentices 92% 8% 50
Adapting to my needs 59% 41% 49
Training facilities 29% 71% 17

Apprentice reviews

Poor (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 37% 63%
Ensuring you understand the requirements of your end-point assessment 74% 26%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 37% 63%
Providing accessible training resources 67% 33%
Balancing online learning with classroom-based training to suit your apprenticeship 33% 67%
Taking into account your previous learning 70% 30%
Giving you relevant training that helps you perform your job better 48% 52%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 52% 48%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 52% 48%
Supporting you and your apprenticeship 41% 59%
Resolving any issues you have 44% 56%
Preparing you for success in your future career 52% 48%

Provider overview

Key Training is a leading national Apprenticeship Provider, graded Good by OFSTED in February 2018. For over 50 years we have been delivering government funded and commercial training solutions. Key Training deliver a range of successful apprenticeship and traineeship programmes with SMEs and large organisations, utilising funding from the ESFA and Apprenticeship Levy. Every year Key Training: *Recruit 1000 unemployed young people into meaningful careers with apprenticeship training. 95% of our recruited apprentices, remain in employment after completing their apprenticeship. Upskill 2000 employed staff in their workplace. Deliver training courses to 5000 people in Personal Development, IT and Project Management.

Apprenticeship training course

Customer service specialist (level 3)

KEY TRAINING LIMITED’s training options

Head office

Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check KEY TRAINING LIMITED’s training options for the apprenticeship location.

Shortlisted

KEY TRAINING LIMITED is 1 of 339 training providers for Customer service specialist (level 3).

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