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Training provider

JUNIPER TRAINING LIMITED

Employer reviews

Excellent (85 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 78% 22% 55
Reporting on progress of apprentices 59% 41% 46
Getting new apprentices started 83% 17% 30
Providing the right training at the right time 93% 7% 28
Improving apprentice skills 83% 17% 23
Adapting to my needs 91% 9% 23
Working with small numbers of apprentices 88% 12% 17
Initial assessment of apprentices 76% 24% 17
Training facilities 62% 38% 13

Apprentice reviews

Good (50 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 64% 36%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 66% 34%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 62% 38%
Taking into account your previous learning 72% 28%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 72% 28%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 74% 26%
Supporting you and your apprenticeship 74% 26%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 74% 26%

Provider overview

Juniper Training is an innovative and flexible skills provider with over 35 years' experience in delivering youth programmes. We have held an ESFA contract for a number of years and are immensely proud of our Study Programme and Traineeship offer. It is building upon this success that we focused our priority towards the delivery of apprenticeships. With our flexible approach in delivery, we are in a strong position to support employers in developing training and skills solutions to enable your business to grow, plan for the future and remain competitive.

Apprenticeship training course

Customer service specialist (level 3)

56% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

OX27 0HN Remove location

JUNIPER TRAINING LIMITED’s training options

Head office 66.7 miles away

Hilton Cross Business Park, Featherstone, Wolverhampton, WV10 7QZ

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01902864194
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JUNIPER TRAINING LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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