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Training provider

INSTEP UK LIMITED

Employer reviews

Excellent (81 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 83% 17% 66
Adapting to my needs 85% 15% 40
Getting new apprentices started 66% 34% 38
Reporting on progress of apprentices 62% 38% 34
Providing the right training at the right time 92% 8% 26
Initial assessment of apprentices 75% 25% 24
Improving apprentice skills 100% 0% 19
Working with small numbers of apprentices 67% 33% 15
Training facilities 86% 14% 7

Apprentice reviews

Good (161 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 80% 20%
Ensuring you understand the requirements of your end-point assessment 89% 11%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 88% 12%
Providing accessible training resources 91% 9%
Balancing online learning with classroom-based training to suit your apprenticeship 79% 21%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 92% 8%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 93% 7%
Supporting you and your apprenticeship 90% 10%
Resolving any issues you have 85% 15%
Preparing you for success in your future career 88% 12%

Provider overview

Established in 1992, Instep is a provider of Leadership and Management training, operating nationally and internationally. We are an approved ILM Centre with considerable experience in the FMCG, Pharmaceutical, Manufacturing and Public sectors.

We work in partnership with clients to identify development needs against strategic and operational objectives and provide a blend of solutions that achieve real, measurable results linked to business performance and profitability.

We focus on delivering practical development that delivers results in the workplace. We make sure all participants transfer learning back to the workplace and use skills, knowledge, tools and techniques covered during development.

Apprenticeship training course

Customer service specialist (level 3)

28% achievement rate (out of 50 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Warrington, Cheshire Remove location

INSTEP UK LIMITED’s training options

Head office 1.2 miles away

St. James Business Centre, Wilderspool Causeway, Warrington, WA4 6PS

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01925 980 490
Shortlisted

INSTEP UK LIMITED is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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