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Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Employer reviews

Good (54 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 56% 44% 41
Reporting on progress of apprentices 31% 69% 32
Getting new apprentices started 89% 11% 27
Initial assessment of apprentices 87% 13% 15
Providing the right training at the right time 36% 64% 14
Adapting to my needs 85% 15% 13
Working with small numbers of apprentices 92% 8% 12
Training facilities 29% 71% 7
Improving apprentice skills 100% 0% 3

Apprentice reviews

Good (10 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 70% 30%
Providing accessible training resources 90% 10%
Balancing online learning with classroom-based training to suit your apprenticeship 80% 20%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 70% 30%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 70% 30%
Supporting you and your apprenticeship 80% 20%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 70% 30%

Provider overview

ITS Group is the holding company of Independent Training College and Independent Training Services, collectively to deliver end to end training, development solutions for individuals and industry. As a registered charity we have been delivering training to support employers and individuals for over 35 years. An e-portfolio system (OneFile) and individually-tailored visits from Training Managers ensure all apprentices make progression and are supported throughout their learning journey. ITS can assist employers with recruitment of new apprentices as well as the development of current staff. ITS holds Ofsted Good since October 2017 Matrix standard since September 2017. Investors in People Gold since April 2016.

Apprenticeship training course

Customer service specialist (level 3)

INDEPENDENT TRAINING SERVICES LIMITED’s training options

Head office

Queens Court, Regent Street, Barnsley, S70 2EG

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Apprenticeship location

Check INDEPENDENT TRAINING SERVICES LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01226 295471
Shortlisted

INDEPENDENT TRAINING SERVICES LIMITED is 1 of 333 training providers for Customer service specialist (level 3).

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