Skip to main content
Training provider

HTP APPRENTICESHIP COLLEGE LTD

UKPRN 10003162

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course in PO3 Portsmouth. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

19

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Good

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 31 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 0% 100% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (22 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 22 apprentices)

    50%50%
  • Ensuring you understand the requirements of your end-point assessment(selected by 22 apprentices)

    68%32%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 22 apprentices)

    59%41%
  • Providing accessible training resources(selected by 22 apprentices)

    82%18%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 22 apprentices)

    64%36%
  • Taking into account your previous learning(selected by 22 apprentices)

    77%23%
  • Giving you relevant training that helps you perform your job better(selected by 22 apprentices)

    64%36%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 22 apprentices)

    68%32%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 22 apprentices)

    68%32%
  • Supporting you and your apprenticeship(selected by 22 apprentices)

    64%36%
  • Resolving any issues you have(selected by 22 apprentices)

    82%18%
  • Preparing you for success in your future career(selected by 22 apprentices)

    55%45%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 68% 32%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 59% 41%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 77% 23%
Giving you relevant training that helps you perform your job better 64% 36%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 68% 32%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 68% 32%
Supporting you and your apprenticeship 64% 36%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 55% 45%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 1 employer)

    100%0%
  • Getting new apprentices started(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 100% 0% 1
Getting new apprentices started 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (31 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 31 apprentices)

    81%19%
  • Ensuring you understand the requirements of your end-point assessment(selected by 31 apprentices)

    81%19%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 31 apprentices)

    77%23%
  • Providing accessible training resources(selected by 31 apprentices)

    84%16%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 31 apprentices)

    77%23%
  • Taking into account your previous learning(selected by 31 apprentices)

    87%13%
  • Giving you relevant training that helps you perform your job better(selected by 31 apprentices)

    74%26%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 31 apprentices)

    87%13%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 31 apprentices)

    84%16%
  • Supporting you and your apprenticeship(selected by 31 apprentices)

    87%13%
  • Resolving any issues you have(selected by 31 apprentices)

    87%13%
  • Preparing you for success in your future career(selected by 31 apprentices)

    81%19%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 81% 19%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 84% 16%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 87% 13%
Giving you relevant training that helps you perform your job better 74% 26%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 87% 13%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 87% 13%
Resolving any issues you have 87% 13%
Preparing you for success in your future career 81% 19%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (25 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 15 employers)

    87%13%
  • Communication with employers(selected by 18 employers)

    78%22%
  • Getting new apprentices started(selected by 12 employers)

    83%17%
  • Improving apprentice skills(selected by 12 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 7 employers)

    100%0%
  • Initial assessment of apprentices(selected by 2 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 14 employers)

    79%21%
  • Adapting to my needs(selected by 3 employers)

    0%100%
  • Training facilities(selected by 5 employers)

    40%60%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 87% 13% 15
Communication with employers 78% 22% 18
Getting new apprentices started 83% 17% 12
Improving apprentice skills 83% 17% 12
Working with small numbers of apprentices 100% 0% 7
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 79% 21% 14
Adapting to my needs 0% 100% 3
Training facilities 40% 60% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (29 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 29 apprentices)

    72%28%
  • Ensuring you understand the requirements of your end-point assessment(selected by 29 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 29 apprentices)

    76%24%
  • Providing accessible training resources(selected by 29 apprentices)

    76%24%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 29 apprentices)

    66%34%
  • Taking into account your previous learning(selected by 29 apprentices)

    86%14%
  • Giving you relevant training that helps you perform your job better(selected by 29 apprentices)

    79%21%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 29 apprentices)

    69%31%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 29 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 29 apprentices)

    76%24%
  • Resolving any issues you have(selected by 29 apprentices)

    76%24%
  • Preparing you for success in your future career(selected by 29 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 72% 28%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 76% 24%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 66% 34%
Taking into account your previous learning 86% 14%
Giving you relevant training that helps you perform your job better 79% 21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 69% 31%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 76% 24%
Resolving any issues you have 76% 24%
Preparing you for success in your future career 83% 17%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (24 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    100%0%
  • Communication with employers(selected by 18 employers)

    78%22%
  • Getting new apprentices started(selected by 11 employers)

    100%0%
  • Improving apprentice skills(selected by 4 employers)

    75%25%
  • Working with small numbers of apprentices(selected by 8 employers)

    100%0%
  • Initial assessment of apprentices(selected by 7 employers)

    100%0%
  • Reporting on progress of apprentices(selected by 8 employers)

    38%62%
  • Adapting to my needs(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 5
Communication with employers 78% 22% 18
Getting new apprentices started 100% 0% 11
Improving apprentice skills 75% 25% 4
Working with small numbers of apprentices 100% 0% 8
Initial assessment of apprentices 100% 0% 7
Reporting on progress of apprentices 38% 62% 8
Adapting to my needs 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (30 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 5 employers)

    80%20%
  • Communication with employers(selected by 22 employers)

    77%23%
  • Getting new apprentices started(selected by 12 employers)

    100%0%
  • Improving apprentice skills(selected by 6 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 4 employers)

    75%25%
  • Initial assessment of apprentices(selected by 4 employers)

    75%25%
  • Reporting on progress of apprentices(selected by 13 employers)

    62%38%
  • Adapting to my needs(selected by 7 employers)

    100%0%
  • Training facilities(selected by 3 employers)

    67%33%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 80% 20% 5
Communication with employers 77% 23% 22
Getting new apprentices started 100% 0% 12
Improving apprentice skills 83% 17% 6
Working with small numbers of apprentices 75% 25% 4
Initial assessment of apprentices 75% 25% 4
Reporting on progress of apprentices 62% 38% 13
Adapting to my needs 100% 0% 7
Training facilities 67% 33% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (81 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 25 employers)

    88%12%
  • Communication with employers(selected by 60 employers)

    77%23%
  • Getting new apprentices started(selected by 37 employers)

    92%8%
  • Improving apprentice skills(selected by 23 employers)

    83%17%
  • Working with small numbers of apprentices(selected by 20 employers)

    95%5%
  • Initial assessment of apprentices(selected by 13 employers)

    85%15%
  • Reporting on progress of apprentices(selected by 35 employers)

    63%37%
  • Adapting to my needs(selected by 13 employers)

    77%23%
  • Training facilities(selected by 8 employers)

    50%50%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 88% 12% 25
Communication with employers 77% 23% 60
Getting new apprentices started 92% 8% 37
Improving apprentice skills 83% 17% 23
Working with small numbers of apprentices 95% 5% 20
Initial assessment of apprentices 85% 15% 13
Reporting on progress of apprentices 63% 37% 35
Adapting to my needs 77% 23% 13
Training facilities 50% 50% 8

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (82 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 82 apprentices)

    70%30%
  • Ensuring you understand the requirements of your end-point assessment(selected by 82 apprentices)

    78%22%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 82 apprentices)

    72%28%
  • Providing accessible training resources(selected by 82 apprentices)

    80%20%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 82 apprentices)

    70%30%
  • Taking into account your previous learning(selected by 82 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 82 apprentices)

    73%27%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 82 apprentices)

    76%24%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 82 apprentices)

    79%21%
  • Supporting you and your apprenticeship(selected by 82 apprentices)

    77%23%
  • Resolving any issues you have(selected by 82 apprentices)

    82%18%
  • Preparing you for success in your future career(selected by 82 apprentices)

    74%26%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 70% 30%
Ensuring you understand the requirements of your end-point assessment 78% 22%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 72% 28%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 70% 30%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 73% 27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 76% 24%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 79% 21%
Supporting you and your apprenticeship 77% 23%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 74% 26%

Contact this training provider

Registered address
The Old Grammar School, 119 St. James Street, Newport, PO30 5HE
Telephone
01983533926

Training provider overview and courses delivered

View 29 courses delivered by this training provider

HTP Apprenticeship College delivers apprenticeships predominately for the service sector including all areas of Business and Administration, Management, Hospitality and Catering, Retail, Customer Service, Health and Social Care, plus many more. HTP Apprenticeship College is recognised by Ofsted as 'Good' under the latest Education Inspection Framework, holds the Investors in People Gold status as well as the Matrix Standard for Information, Advice and Guidance. Working with employers across the South of England, HTP Apprenticeship College specialises in helping businesses put together apprenticeship strategies to ensure you receive the best value for your investment.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HTP APPRENTICESHIP COLLEGE LTD .

Shortlist full. Manage shortlist
Shortlisted

HTP APPRENTICESHIP COLLEGE LTD is 1 of 294 training providers for Customer service specialist (level 3).

View training providers for this course