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Training provider


Employer reviews

Good (546 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 385
Reporting on progress of apprentices 51% 49% 332
Getting new apprentices started 78% 22% 246
Improving apprentice skills 80% 20% 153
Adapting to my needs 68% 32% 148
Initial assessment of apprentices 70% 30% 147
Providing the right training at the right time 63% 37% 144
Working with small numbers of apprentices 94% 6% 98
Training facilities 69% 31% 54

Apprentice reviews

Good (105 reviews)

Apprentice review details
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 43% 57%
Ensuring you understand the requirements of your end-point assessment 51% 49%
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 50% 50%
Providing accessible training resources 65% 35%
Balancing online learning with classroom-based training to suit your apprenticeship 52% 48%
Taking into account your previous learning 49% 51%
Giving you relevant training that helps you perform your job better 54% 46%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 54% 46%
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 65% 35%
Supporting you and your apprenticeship 50% 50%
Resolving any issues you have 52% 48%
Preparing you for success in your future career 53% 47%

Provider overview

One of Babcock International Group PLCs apprenticeship training companies, Babcock Skills Development and Training has a longstanding heritage of designing world class apprenticeships to large employers in the automotive, energy and engineering sectors. Delivering bespoke employer-led apprenticeships, delivery models provide comprehensive solutions for organisations that routinely operate in complex and regulated environments. Holding Ofsted Grade 2 Good status, our apprenticeships offer workforce development across a range of technical and specialist areas. Our capabilities include provision for both work-based and residential apprenticeship academies, hosting award winning technical training facilities and resources.

Courses offered

View all 41 courses offered by this provider

Select a course to view locations, training options and contact details.

Animal care and welfare assistant (level 2)
Business administrator (level 3)
Chef de partie (level 3)
Commis chef (level 2)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Engineering operative (level 2)
Engineering technician (level 3)
Hospitality manager (level 4)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning mentor (level 3)
Maintenance and operations engineering technician (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Nuclear operative (level 2)
Operational firefighter (level 3)
Operations or departmental manager (level 5)
Police constable (integrated degree) (level 6)
Production chef (level 2)
Rail engineering advanced technician (level 4)
Rail engineering technician (level 3)
Retail manager (level 4)
Retail team leader (level 3)
Retailer (level 2)
Science industry maintenance technician (level 3)
Science manufacturing technician (level 3)
Senior production chef (level 3)
Supply chain warehouse operative (level 2)
Team leader or supervisor (level 3)
Transport and warehouse operations supervisor (level 3)
Utilities engineering technician (level 3)
Vehicle damage mechanical, electrical and trim (MET) technician (level 3)
Vehicle damage paint technician (level 3)
Vehicle damage panel technician (level 3)
Water process technician (level 3)
Apprenticeship training course

Customer service specialist (level 3)

32% pass rate (out of 330 apprentices)

50% national average pass rate

Explain pass rate
The percentage of apprentices who successfully passed a similar apprenticeship with this training provider in the 2018 to 2019 academic year.


Head office

33 Wigmore Street, London, W1U 1QX

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check BABCOCK TRAINING LIMITED’s training options for the apprenticeship location.

Contact this provider about this course

0800 731 8199

BABCOCK TRAINING LIMITED is 1 of 339 training providers for Customer service specialist (level 3).

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