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Training provider

HOPWOOD HALL COLLEGE

Employer reviews

Good (53 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 51% 49% 41
Reporting on progress of apprentices 14% 86% 28
Getting new apprentices started 78% 22% 23
Training facilities 95% 5% 22
Providing the right training at the right time 78% 22% 18
Improving apprentice skills 62% 38% 16
Adapting to my needs 79% 21% 14
Working with small numbers of apprentices 83% 17% 12
Initial assessment of apprentices 55% 45% 11

Apprentice reviews

Good (19 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 68% 32%
Ensuring you understand the requirements of your end-point assessment 68% 32%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 74% 26%
Providing accessible training resources 68% 32%
Balancing online learning with classroom-based training to suit your apprenticeship 74% 26%
Taking into account your previous learning 68% 32%
Giving you relevant training that helps you perform your job better 63% 37%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 84% 16%
Supporting you and your apprenticeship 89% 11%
Resolving any issues you have 74% 26%
Preparing you for success in your future career 79% 21%

Provider overview

Here at Hopwood Hall College we offer a huge range of exciting courses. Whatever the level of education and achievement, and wherever your employees want to go in their future career, our unique vocational education approach will help them develop a plan using our learning programmes and apprenticeships. We will develop your employees' technical or professional skills, knowledge of their chosen industry and essential business skills to make sure they are equipped to forge a successful career.

Courses offered

View all 38 courses offered by this provider
Apprenticeship training course

Customer service specialist (level 3)

75% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Derby, Derbyshire Remove location

HOPWOOD HALL COLLEGE’s training options

Head office 54.2 miles away

Middleton Campus, Rochdale Road, Middleton, Manchester, M24 6XH

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01616556941
Shortlisted

HOPWOOD HALL COLLEGE is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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