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Training provider

HOPWOOD HALL COLLEGE

UKPRN 10003146

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice's workplace in your location.

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	2
Improving apprentice skills	100%	0%	2
Reporting on progress of apprentices	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 9 apprentices)

  89%11%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  89%11%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 9 apprentices)

  100%0%

• Providing accessible training resources(selected by 9 apprentices)

  78%22%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  78%22%

• Taking into account your previous learning(selected by 9 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  89%11%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  78%22%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  78%22%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  89%11%

• Resolving any issues you have(selected by 9 apprentices)

  89%11%

• Preparing you for success in your future career(selected by 9 apprentices)

  89%11%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	89%	11%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	78%	22%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	89%	11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	78%	22%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	78%	22%
Supporting you and your apprenticeship	89%	11%
Resolving any issues you have	89%	11%
Preparing you for success in your future career	89%	11%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 9 apprentices)

  44%56%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  44%56%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 9 apprentices)

  44%56%

• Providing accessible training resources(selected by 9 apprentices)

  33%67%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  56%44%

• Taking into account your previous learning(selected by 9 apprentices)

  44%56%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  22%78%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  67%33%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  67%33%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  78%22%

• Resolving any issues you have(selected by 9 apprentices)

  67%33%

• Preparing you for success in your future career(selected by 9 apprentices)

  56%44%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	44%	56%
Ensuring you understand the requirements of your end-point assessment	44%	56%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	44%	56%
Providing accessible training resources	33%	67%
Balancing online learning with classroom-based training to suit your apprenticeship	56%	44%
Taking into account your previous learning	44%	56%
Giving you relevant training that helps you perform your job better	22%	78%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	67%	33%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	67%	33%
Supporting you and your apprenticeship	78%	22%
Resolving any issues you have	67%	33%
Preparing you for success in your future career	56%	44%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (18 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 9 employers)

  89%11%

• Communication with employers(selected by 14 employers)

  57%43%

• Getting new apprentices started(selected by 5 employers)

  100%0%

• Improving apprentice skills(selected by 6 employers)

  67%33%

• Working with small numbers of apprentices(selected by 3 employers)

  33%67%

• Initial assessment of apprentices(selected by 6 employers)

  50%50%

• Reporting on progress of apprentices(selected by 9 employers)

  22%78%

• Adapting to my needs(selected by 4 employers)

  75%25%

• Training facilities(selected by 6 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	89%	11%	9
Communication with employers	57%	43%	14
Getting new apprentices started	100%	0%	5
Improving apprentice skills	67%	33%	6
Working with small numbers of apprentices	33%	67%	3
Initial assessment of apprentices	50%	50%	6
Reporting on progress of apprentices	22%	78%	9
Adapting to my needs	75%	25%	4
Training facilities	100%	0%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 10 apprentices)

  90%10%

• Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

  90%10%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 10 apprentices)

  100%0%

• Providing accessible training resources(selected by 10 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

  90%10%

• Taking into account your previous learning(selected by 10 apprentices)

  90%10%

• Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

  90%10%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 10 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 10 apprentices)

  100%0%

• Resolving any issues you have(selected by 10 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 10 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	90%	10%
Ensuring you understand the requirements of your end-point assessment	90%	10%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	90%	10%
Taking into account your previous learning	90%	10%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	90%	10%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	100%	0%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (17 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 7 employers)

  71%29%

• Communication with employers(selected by 12 employers)

  33%67%

• Getting new apprentices started(selected by 10 employers)

  80%20%

• Improving apprentice skills(selected by 5 employers)

  40%60%

• Working with small numbers of apprentices(selected by 4 employers)

  100%0%

• Initial assessment of apprentices(selected by 3 employers)

  33%67%

• Reporting on progress of apprentices(selected by 9 employers)

  0%100%

• Adapting to my needs(selected by 5 employers)

  100%0%

• Training facilities(selected by 8 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	71%	29%	7
Communication with employers	33%	67%	12
Getting new apprentices started	80%	20%	10
Improving apprentice skills	40%	60%	5
Working with small numbers of apprentices	100%	0%	4
Initial assessment of apprentices	33%	67%	3
Reporting on progress of apprentices	0%	100%	9
Adapting to my needs	100%	0%	5
Training facilities	100%	0%	8

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (17 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  0%100%

• Communication with employers(selected by 14 employers)

  57%43%

• Getting new apprentices started(selected by 8 employers)

  62%38%

• Improving apprentice skills(selected by 5 employers)

  80%20%

• Working with small numbers of apprentices(selected by 5 employers)

  100%0%

• Initial assessment of apprentices(selected by 2 employers)

  100%0%

• Reporting on progress of apprentices(selected by 10 employers)

  20%80%

• Adapting to my needs(selected by 5 employers)

  60%40%

• Training facilities(selected by 7 employers)

  86%14%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	0%	100%	1
Communication with employers	57%	43%	14
Getting new apprentices started	62%	38%	8
Improving apprentice skills	80%	20%	5
Working with small numbers of apprentices	100%	0%	5
Initial assessment of apprentices	100%	0%	2
Reporting on progress of apprentices	20%	80%	10
Adapting to my needs	60%	40%	5
Training facilities	86%	14%	7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (55 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 19 employers)

  79%21%

• Communication with employers(selected by 43 employers)

  53%47%

• Getting new apprentices started(selected by 23 employers)

  78%22%

• Improving apprentice skills(selected by 18 employers)

  67%33%

• Working with small numbers of apprentices(selected by 12 employers)

  83%17%

• Initial assessment of apprentices(selected by 11 employers)

  55%45%

• Reporting on progress of apprentices(selected by 29 employers)

  17%83%

• Adapting to my needs(selected by 14 employers)

  79%21%

• Training facilities(selected by 22 employers)

  95%5%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	79%	21%	19
Communication with employers	53%	47%	43
Getting new apprentices started	78%	22%	23
Improving apprentice skills	67%	33%	18
Working with small numbers of apprentices	83%	17%	12
Initial assessment of apprentices	55%	45%	11
Reporting on progress of apprentices	17%	83%	29
Adapting to my needs	79%	21%	14
Training facilities	95%	5%	22

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (28 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 28 apprentices)

  75%25%

• Ensuring you understand the requirements of your end-point assessment(selected by 28 apprentices)

  75%25%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 28 apprentices)

  82%18%

• Providing accessible training resources(selected by 28 apprentices)

  71%29%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 28 apprentices)

  75%25%

• Taking into account your previous learning(selected by 28 apprentices)

  79%21%

• Giving you relevant training that helps you perform your job better(selected by 28 apprentices)

  71%29%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 28 apprentices)

  79%21%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 28 apprentices)

  82%18%

• Supporting you and your apprenticeship(selected by 28 apprentices)

  89%11%

• Resolving any issues you have(selected by 28 apprentices)

  79%21%

• Preparing you for success in your future career(selected by 28 apprentices)

  82%18%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	75%	25%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	82%	18%
Providing accessible training resources	71%	29%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	79%	21%
Giving you relevant training that helps you perform your job better	71%	29%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	79%	21%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	82%	18%
Supporting you and your apprenticeship	89%	11%
Resolving any issues you have	79%	21%
Preparing you for success in your future career	82%	18%

Contact this training provider

• Registered address: Middleton Campus, Rochdale Road, Middleton, Manchester, M24 6XH
• Email: employerservices@hopwood.ac.uk
• Telephone: 01616556941
• Website: https://www.hopwood.ac.uk/search-apprenticeships/contact-apprenticeships-hopwood

Training provider overview and courses delivered

View 38 courses delivered by this training provider

Select a course to view location, training options and contact details

• Installation and maintenance electrician (level 3)
• Property maintenance operative (level 2)
• Refrigeration air conditioning and heat pump engineering technician (level 3)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Commis chef (level 2)
• Hospitality team member (level 2)
• Healthcare support worker (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Customer service practitioner (level 2)
• Fire emergency and security systems technician (level 3)
• Hospitality supervisor (level 3)
• Senior production chef (level 3)
• Maintenance and operations engineering technician (level 3)
• Senior healthcare support worker (level 3)
• Facilities management supervisor (level 3)
• Business administrator (level 3)
• Plumbing and domestic heating technician (level 3)
• Carpentry and joinery (level 2)
• Craft carpentry and joinery (level 3)
• Customer service specialist (level 3)
• Autocare technician (level 2)
• Bricklayer (level 2)
• Veterinary nurse (level 3)
• Engineering operative (level 2)
• Production chef (level 2)
• Engineering fitter (level 3)
• Groundworker (level 2)
• Metal fabricator (level 3)
• Facilities services operative (level 2)
• Construction site supervisor (level 4)
• Engineering manufacturing technician (level 4)
• Construction plant operative (level 2)
• Construction support technician (level 3)
• Domestic electrician (level 3)
• Machining technician (level 3)
• Low carbon heating technician (level 3)
• Fitted interiors installer (level 2)

Here at Hopwood Hall College we offer a huge range of exciting courses. Whatever the level of education and achievement, and wherever your employees want to go in their future career, our unique vocational education approach will help them develop a plan using our learning programmes and apprenticeships. We will develop your employees' technical or professional skills, knowledge of their chosen industry and essential business skills to make sure they are equipped to forge a successful career.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for HOPWOOD HALL COLLEGE .

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Shortlisted

HOPWOOD HALL COLLEGE is 1 of 294 training providers for Customer service specialist (level 3).

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