Training provider

EAST SUSSEX COLLEGE GROUP

Employer reviews

Good (109 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	62%	38%	87
Reporting on progress of apprentices	45%	55%	56
Getting new apprentices started	80%	20%	44
Improving apprentice skills	86%	14%	28
Initial assessment of apprentices	85%	15%	27
Adapting to my needs	77%	23%	26
Providing the right training at the right time	71%	29%	24
Working with small numbers of apprentices	86%	14%	21
Training facilities	50%	50%	14

Apprentice reviews

Good (56 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	68%	32%
Ensuring you understand the requirements of your end-point assessment	68%	32%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	66%	34%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	68%	32%
Taking into account your previous learning	77%	23%
Giving you relevant training that helps you perform your job better	68%	32%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	71%	29%
Supporting you and your apprenticeship	68%	32%
Resolving any issues you have	70%	30%
Preparing you for success in your future career	66%	34%

Provider overview

East Sussex College Group was formed after the merger of Sussex Downs College and Sussex Coast College in May 2017, becoming one of the leading providers of apprenticeships in the South East. We offer high quality off the job training from entry level 2 through to higher level 5 apprenticeships and bespoke professional development courses, delivered by industry qualified and experienced staff either 100% in the workplace or at one of our six campuses across Sussex.

We have extensive experience of working in partnership with businesses from micro's and SME's to large blue chip and public sector organisations across a broad range of industry sectors.

We provide a free recruitment service, apprenticeship levy guidance and training needs analysis service to support your staff development and business growth.

Courses offered

View all 53 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Advanced and creative hair professional (level 3)

Advanced beauty therapist (level 3)

Assistant accountant (level 3)

Assistant practitioner (health) (level 5)

Autocare technician (level 2)

Baker (level 2)

Beauty therapist (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Commis chef (level 2)

Creative industries production technician (level 3)

Curtain wall installer (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Fenestration fabricator (level 2)

Fenestration installer (level 2)

Gas engineering operative (level 3)

Gas network craftsperson (level 3)

Gas network operative (level 2)

Hairdressing professional (level 2)

Healthcare support worker (level 2)

Hospitality manager (level 4)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

Installation and maintenance electrician (level 3)

Interior systems installer (level 2)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Leader in adult care (level 5)

Lean manufacturing operative (level 2)

Machining technician (level 3)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

Plumbing and domestic heating technician (level 3)

Production chef (level 2)

Professional accounting or taxation technician (level 4)

Senior healthcare support worker (level 3)

Senior production chef (level 3)

Teaching assistant (level 3)

Team leader (level 3)

Trade supplier (level 2)

Vehicle damage mechanical, electrical and trim (MET) technician (level 3)

Vehicle damage paint technician (level 3)

Vehicle damage panel technician (level 3)

Apprenticeship training course

Customer service specialist (level 3)

41% achievement rate (out of 70 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Canterbury, Kent Remove location

This training provider does not offer Customer service specialist (level 3) at the apprenticeship location.

There are 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

Contact this provider about this course

• Email: apprenticeships@escg.ac.uk
• Telephone: 030 300 39777
• Website: https://www.escg.ac.uk/apprenticeships/

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