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Training provider

FIRST RUNG LIMITED

UKPRN 10002483

Customer service specialist (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Enter the first 3 letters of a city or postcode and select a location.
Training option Location

Day release

One day a week at the provider's location.

Day release at multiple locations.

View all day release locations
  • 197 - 205 High Street, Ponders End, Enfield, London, EN3 4DZ
  • 333 Edgware Road, London, NW9 6TD

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices have given feedback about this training provider.

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (1 review)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Getting new apprentices started(selected by 1 employer)

    100%0%

  • Improving apprentice skills(selected by 1 employer)

    0%100%

  • Training facilities(selected by 1 employer)

    0%100%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Getting new apprentices started 100% 0% 1
Improving apprentice skills 0% 100% 1
Training facilities 0% 100% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (5 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 2 employers)

    100%0%

  • Communication with employers(selected by 3 employers)

    33%67%

  • Working with small numbers of apprentices(selected by 2 employers)

    100%0%

  • Initial assessment of apprentices(selected by 2 employers)

    50%50%

  • Reporting on progress of apprentices(selected by 5 employers)

    0%100%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 2 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 33% 67% 3
Working with small numbers of apprentices 100% 0% 2
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 0% 100% 5
Adapting to my needs 100% 0% 1
Training facilities 100% 0% 2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (4 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 2 employers)

    100%0%

  • Communication with employers(selected by 3 employers)

    33%67%

  • Getting new apprentices started(selected by 2 employers)

    100%0%

  • Working with small numbers of apprentices(selected by 1 employer)

    100%0%

  • Initial assessment of apprentices(selected by 2 employers)

    50%50%

  • Reporting on progress of apprentices(selected by 4 employers)

    0%100%

  • Training facilities(selected by 3 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 2
Communication with employers 33% 67% 3
Getting new apprentices started 100% 0% 2
Working with small numbers of apprentices 100% 0% 1
Initial assessment of apprentices 50% 50% 2
Reporting on progress of apprentices 0% 100% 4
Training facilities 100% 0% 3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (10 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement

  • Providing the right training at the right time(selected by 4 employers)

    100%0%

  • Communication with employers(selected by 6 employers)

    33%67%

  • Getting new apprentices started(selected by 3 employers)

    100%0%

  • Improving apprentice skills(selected by 1 employer)

    0%100%

  • Working with small numbers of apprentices(selected by 3 employers)

    100%0%

  • Initial assessment of apprentices(selected by 4 employers)

    50%50%

  • Reporting on progress of apprentices(selected by 9 employers)

    0%100%

  • Adapting to my needs(selected by 1 employer)

    100%0%

  • Training facilities(selected by 6 employers)

    83%17%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 4
Communication with employers 33% 67% 6
Getting new apprentices started 100% 0% 3
Improving apprentice skills 0% 100% 1
Working with small numbers of apprentices 100% 0% 3
Initial assessment of apprentices 50% 50% 4
Reporting on progress of apprentices 0% 100% 9
Adapting to my needs 100% 0% 1
Training facilities 83% 17% 6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

Contact this training provider

Registered address
197-205 High Street, Ponders End, Enfield, EN3 4DZ
Email
adilello@firstrung.org.uk
Telephone
020 8884 6135
Website
https://www.firstrung.org.uk/contact-us

Training provider overview and courses delivered

View 8 courses delivered by this training provider

Select a course to view location, training options and contact details

First Rung have over 34 years of expertise delivering Business, Childcare and Teaching Assistant training and apprenticeships to employers and young people across north and west London and south Hertfordshire.

We have an Ofsted Grade Good and we pride ourselves on our excellent track record, success rates and commitment to providing the very best support to your business needs to ensure apprentices reach their potential.

Our team of specialist assessors combine their vocational expertise with high quality training and progression support to develop the talent of your team.

We offer a bespoke training and development service to support your organisation's vision for development and growth

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for FIRST RUNG LIMITED .

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Shortlisted

FIRST RUNG LIMITED is 1 of 294 training providers for Customer service specialist (level 3).

View training providers for this course