Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Employer reviews

Good (108 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 86 employers)

    48%52%
  • Reporting on progress of apprentices(selected by 62 employers)

    35%65%
  • Providing the right training at the right time(selected by 40 employers)

    65%35%
  • Getting new apprentices started(selected by 40 employers)

    78%22%
  • Training facilities(selected by 37 employers)

    86%14%
  • Improving apprentice skills(selected by 32 employers)

    62%38%
  • Adapting to my needs(selected by 26 employers)

    69%31%
  • Working with small numbers of apprentices(selected by 24 employers)

    75%25%
  • Initial assessment of apprentices(selected by 24 employers)

    62%38%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 86
Reporting on progress of apprentices 35% 65% 62
Providing the right training at the right time 65% 35% 40
Getting new apprentices started 78% 22% 40
Training facilities 86% 14% 37
Improving apprentice skills 62% 38% 32
Adapting to my needs 69% 31% 26
Working with small numbers of apprentices 75% 25% 24
Initial assessment of apprentices 62% 38% 24

Apprentice reviews

Good (52 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    56%44%
  • Ensuring you understand the requirements of your end-point assessment

    71%29%

Organisation

  • Organising well-structured training

    58%42%
  • Providing accessible training resources

    73%27%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    46%54%
  • Taking into account your previous learning

    56%44%
  • Giving you relevant training that helps you perform your job better

    52%48%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    71%29%

Support

  • Helping you learn new skills and develop existing ones

    60%40%
  • Supporting you and your apprenticeship

    71%29%
  • Resolving any issues you have

    62%38%
  • Preparing you for success in your future career

    63%37%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 56% 44%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 58% 42%
Providing accessible training resources 73% 27%
Balancing online learning with classroom-based training to suit your apprenticeship 46% 54%
Taking into account your previous learning 56% 44%
Giving you relevant training that helps you perform your job better 52% 48%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 71% 29%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 60% 40%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 62% 38%
Preparing you for success in your future career 63% 37%

Provider overview

Farnborough College of Technology is committed to providing outstanding education and training to all our learners. We offer outstanding education and training including Professional Technical Education, Apprenticeships, A Levels, Degrees offered in partnership with the University of Surrey and Degree Apprenticeships in partnership with employers.

Our apprenticeships are managed by the college's Business Services team. We can help you with recruitment by providing a Training Needs Analysis, advertising your apprenticeship job vacancies free of charge and screening applicants to meet your business needs. Alternatively, an existing member of your staff can also be considered for an apprenticeship.

Courses offered

View all 40 courses offered by this provider

Select a course to view locations, training options and contact details.

Advanced and creative hair professional (level 3)
Advanced beauty therapist (level 3)
Aerospace engineer (level 6)
Aircraft maintenance fitter or technician (fixed and rotary wing) (level 3)
Assistant accountant (level 3)
Automation and controls engineering technician (level 4)
Aviation maintenance mechanic (level 2)
Barbering professional (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Commis chef (level 2)
Composites technician (level 3)
Construction site supervisor (level 4)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Domestic electrician (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Embedded electronic systems design and development engineer (degree) (level 6)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Marketing executive (level 4)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
People professional (level 5)
Plumbing and domestic heating technician (level 3)
Product design and development engineer (degree) (level 6)
Professional accounting or taxation technician (level 4)
Teaching assistant (level 3)
Team leader (level 3)
Apprenticeship training course

Customer service specialist (level 3)

80% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

West Yorkshire, West Yorkshire Remove location

FARNBOROUGH COLLEGE OF TECHNOLOGY’s training options

Head office 178.3 miles away

Boundary Road, Farnborough, GU14 6SB

  • not available At apprentice’s workplace
  • available Day release: 178.3 miles away
  • not available Block release

Day release address

Boundary Road, Farnborough, Hampshire, GU14 6SB

Contact this provider about this course

Telephone
01252407299
Shortlisted

FARNBOROUGH COLLEGE OF TECHNOLOGY is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist