Skip to main content

This is a new service – your feedback will help us to improve it.

Training provider

FARNBOROUGH COLLEGE OF TECHNOLOGY

Employer reviews

Good (192 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 50% 50% 146
Reporting on progress of apprentices 35% 65% 111
Getting new apprentices started 75% 25% 83
Providing the right training at the right time 69% 31% 61
Training facilities 85% 15% 60
Improving apprentice skills 72% 28% 54
Initial assessment of apprentices 73% 27% 45
Working with small numbers of apprentices 82% 18% 44
Adapting to my needs 71% 29% 41

Apprentice reviews

Good (24 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 67% 33%
Ensuring you understand the requirements of your end-point assessment 71% 29%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 62% 38%
Providing accessible training resources 71% 29%
Balancing online learning with classroom-based training to suit your apprenticeship 50% 50%
Taking into account your previous learning 58% 42%
Giving you relevant training that helps you perform your job better 54% 46%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 75% 25%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 58% 42%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 58% 42%
Preparing you for success in your future career 67% 33%

Provider overview

Farnborough College of Technology is committed to providing outstanding education and training to all our learners. We offer outstanding education and training including Professional Technical Education, Apprenticeships, A Levels, Degrees offered in partnership with the University of Surrey and Degree Apprenticeships in partnership with employers.

Our Apprenticeships are managed by the college's Business Services team. We can help you with recruitment by providing a Training Needs Analysis, advertising your apprenticeship job vacancies free of charge and screening applicants to meet your business needs. Alternatively, an existing member of your staff can also be considered for an apprenticeship.

Courses offered

View all 43 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Advanced beauty therapist (level 3)
Aerospace engineer (level 6)
Assistant accountant (level 3)
Automation and controls engineering technician (level 4)
Aviation maintenance mechanic (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Commis chef (level 2)
Composites technician (level 3)
Construction site supervisor (level 4)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Data technician (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Embedded electronic systems design and development engineer (degree) (level 6)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
IT solutions technician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Marketing assistant (level 3)
Marketing executive (level 4)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Operations or departmental manager (level 5)
People professional (level 5)
Plumbing and domestic heating technician (level 3)
Professional accounting or taxation technician (level 4)
Senior people professional (level 7)
Teaching assistant (level 3)
Team leader or supervisor (level 3)
Apprenticeship training course

Customer service specialist (level 3)

67% achievement rate (out of 30 apprentices)

45% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2021 to 2022 academic year.

FARNBOROUGH COLLEGE OF TECHNOLOGY’s training options

Head office

Boundary Road, Farnborough, GU14 6SB

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check FARNBOROUGH COLLEGE OF TECHNOLOGY’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01252407299
Shortlisted

FARNBOROUGH COLLEGE OF TECHNOLOGY is 1 of 334 training providers for Customer service specialist (level 3).

View training providers for this course

Back to top View shortlist