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Training provider

EAST SURREY COLLEGE

Employer reviews

Good (114 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 60% 40% 93
Reporting on progress of apprentices 41% 59% 64
Getting new apprentices started 73% 27% 48
Improving apprentice skills 80% 20% 40
Providing the right training at the right time 72% 28% 36
Training facilities 68% 32% 25
Adapting to my needs 65% 35% 20
Initial assessment of apprentices 83% 17% 18
Working with small numbers of apprentices 88% 12% 17

Apprentice reviews

Good (58 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 50% 50%
Ensuring you understand the requirements of your end-point assessment 64% 36%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 55% 45%
Providing accessible training resources 76% 24%
Balancing online learning with classroom-based training to suit your apprenticeship 64% 36%
Taking into account your previous learning 74% 26%
Giving you relevant training that helps you perform your job better 67% 33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 76% 24%
Supporting you and your apprenticeship 71% 29%
Resolving any issues you have 64% 36%
Preparing you for success in your future career 72% 28%

Provider overview

East Surrey College offers state of the art facilities in which you and your employees can develop new skills. Based in Redhill, we provide a service to businesses across a wide geographical reach throughout the Gatwick Diamond area. With a strong reputation for delivering high quality training for employers we provide specialist bespoke training across multiple sectors, both in-house and at College.
Our experienced team of assessors are industry specialists here to support both you and your apprentices; offering guidance to ensure they build up knowledge and skills, gaining experience and adding value. Our Employer Services team are happy to discuss your training needs in person and offer personalised tours of our outstanding facilities.

Courses offered

View all 47 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Assistant accountant (level 3)
Aviation ground specialist (level 3)
Aviation operations manager (level 4)
Bricklayer (level 2)
Building services engineering senior technician (level 4)
Building services engineering technician 2022 (level 3)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered surveyor (degree) (level 6)
Civil engineering technician (level 3)
Construction design and build technician (level 4)
Construction quantity surveying technician (level 4)
Construction quantity surveyor (degree) (level 6)
Construction site supervisor (level 4)
Construction support technician (level 3)
Customer service specialist (level 3)
Domestic electrician (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Electrical power networks engineer (level 4)
Embedded electronic systems design and development engineer (degree) (level 6)
Engineering and manufacturing support technician (level 3)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Groundworker (level 2)
Hairdressing professional (level 2)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Junior animator (level 4)
Laboratory technician (level 3)
Lead engineering maintenance technician (level 4)
Learning and skills teacher (level 5)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Mechatronics Maintenance Technician (level 3)
Metal fabricator (level 3)
Painter and decorator (level 2)
Plumbing and domestic heating technician (level 3)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Rail engineering technician (level 3)
Surveying technician (level 3)
Teaching assistant (level 3)
Welder (level 2)
Apprenticeship training course

Customer service specialist (level 3)

33% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L1 6AF Remove location

EAST SURREY COLLEGE’s training options

Head office 191.2 miles away

Gatton Point, London Road, Redhill, RH1 2JX

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01737788316
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EAST SURREY COLLEGE is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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