Training provider

DIDAC LIMITED

Employer reviews

Good (19 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	65%	35%	17
Getting new apprentices started	22%	78%	9
Reporting on progress of apprentices	38%	62%	8
Adapting to my needs	88%	12%	8
Improving apprentice skills	86%	14%	7
Working with small numbers of apprentices	86%	14%	7
Providing the right training at the right time	67%	33%	6
Initial assessment of apprentices	60%	40%	5
Training facilities	100%	0%	2

Apprentice reviews

Good (16 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	75%	25%
Ensuring you understand the requirements of your end-point assessment	75%	25%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	75%	25%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	62%	38%
Taking into account your previous learning	75%	25%
Giving you relevant training that helps you perform your job better	75%	25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	62%	38%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	75%	25%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	81%	19%
Preparing you for success in your future career	81%	19%

Provider overview

Didac are specialist training providers to the Furniture, Wood & Merchanting sectors. Fully qualified staff deliver the apprenticeships within the employers premises, allowing the training to meet the needs of the employer, apprentice & Apprenticeship Standard. Didac started delivering apprenticeships in 1998. Didac also have a specialist Academy based in Bristol. The company work & are associated with several key stakeholders, including the HSE, British Woodworking Federation, Builders Merchants Federation, Association of Shop Fitters & CITB. Current apprenticeship standards available:

• Furniture (including wood machining, furniture making, installation, CNC)
• Trade Supplier
• Team Leading
• Warehousing
• Business Administration

Courses offered

View all 13 courses offered by this provider

Select a course to view locations, training options and contact details.

Bespoke furniture maker (level 3)

Business administrator (level 3)

Carpentry and joinery (level 2)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Fitted furniture design technician (level 3)

Fitted interiors installer (level 2)

Furniture making operative (level 2)

Furniture manufacturer (level 2)

Supply chain warehouse operative (level 2)

Team leader (level 3)

Trade supplier (level 2)

Wood product manufacturing operative (level 2)

Apprenticeship training course

Customer service specialist (level 3)

66% achievement rate (out of 130 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

HG2 8JA Remove location

DIDAC LIMITED’s training options

Head office 179.6 miles away

Crews Hole Road, Bristol, BS5 8BB

• available At apprentice’s workplace (national)
• not available Day release
• not available Block release

Contact this provider about this course

• Email: elaine.stanley@didac.co.uk
• Telephone: 08007734230
• Website: https://didac.co.uk/courses/training-courses/warehouse-and-management/customer-service-specialist-apprenticeship-level-3/

Shortlisted

DIDAC LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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