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Training provider

DARLINGTON BOROUGH COUNCIL

Employer reviews

Excellent (8 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Getting new apprentices started 100% 0% 6
Providing the right training at the right time 100% 0% 4
Communication with employers 75% 25% 4
Initial assessment of apprentices 100% 0% 2
Reporting on progress of apprentices 50% 50% 2
Improving apprentice skills 100% 0% 1
Working with small numbers of apprentices 100% 0% 1
Training facilities 100% 0% 1

Apprentice reviews

Excellent (6 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 83% 17%
Ensuring you understand the requirements of your end-point assessment 83% 17%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 100% 0%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 100% 0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 83% 17%

Provider overview

The Learning & Skills Service is the external training arm of Darlington Borough Council offering apprenticeships in a range of sectors led by highly qualified and experienced tutors.

Employers will benefit from:

  • The latest technology used in class-room based study
  • High-tech workshops for development of practical skills
  • Industry expert tutors with many years experience
  • Bespoke and flexible training and assessment procedures to suit business needs
  • Full time Employer Engagement Officer and expert trainers on hand to answer any queries
  • Small, personable service

Grants may be available for employers taking on apprentices based within the Tees Valley Combined Authority (Terms and Conditions apply).

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Worcester, Worcestershire Remove location

DARLINGTON BOROUGH COUNCIL’s training options

Head office 163 miles away

Town Hall, Feethams, Feethams, DL1 5QT

  • not available At apprentice’s workplace
  • available Day release: 162.2 miles away
  • not available Block release

Day release address

Ribble Drive, Darlington, DL1 5AJ

Contact this provider about this course

Telephone
07932869325
Shortlisted

DARLINGTON BOROUGH COUNCIL is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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