Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

COLCHESTER INSTITUTE

Employer reviews

Good (194 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 62% 38% 141
Reporting on progress of apprentices 35% 65% 101
Getting new apprentices started 76% 24% 83
Providing the right training at the right time 66% 34% 64
Adapting to my needs 67% 33% 48
Improving apprentice skills 83% 17% 47
Training facilities 78% 22% 46
Initial assessment of apprentices 67% 33% 45
Working with small numbers of apprentices 88% 12% 33

Apprentice reviews

Good (78 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 68% 32%
Ensuring you understand the requirements of your end-point assessment 65% 35%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 82% 18%
Balancing online learning with classroom-based training to suit your apprenticeship 71% 29%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 76% 24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 77% 23%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 76% 24%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 71% 29%

Provider overview

At Colchester Institute, we are passionate about your success. We deliver high-quality education, professional development, and technical skills training to over 8,000 young people and adults annually. With a Good Ofsted grade, we offer over 60 apprenticeship standards across Essex, Norfolk, and Suffolk, aligning our curriculum with the Local Skills Improvement Plan (LSIP) to ensure employer-led, industry-focused training. Employers choose us for our tailored approach, expert support, and commitment to developing skilled apprentices. Apprentices benefit from our industry-standard facilities, flexible delivery, and strong employer partnerships, ensuring successful career progression.

Courses offered

View all 52 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Assistant accountant (level 3)
Associate project manager (level 4)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Chartered manager (degree) (level 6)
Chef de partie (level 3)
Coaching professional (level 5)
Commis chef (level 2)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Dental nurse (integrated) (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Event assistant (level 3)
Groundworker (level 2)
Hospitality supervisor (level 3)
Hospitality team member (level 2)
HR support (level 3)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Junior animator (level 4)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning and skills teacher (level 5)
Machining technician (level 3)
Manufacturing engineer (degree) (level 6)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operational firefighter (level 3)
Operations manager (level 5)
People professional (level 5)
Plumbing and domestic heating technician (level 3)
Procurement and supply assistant (level 3)
Procurement and supply chain practitioner (level 4)
Production chef (level 2)
Professional accounting or taxation technician (level 4)
Senior healthcare support worker (level 3)
Senior leader (level 7)
Senior people professional (level 7)
Senior production chef (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Vehicle damage paint technician (level 3)
Welder (level 2)
Apprenticeship training course

Customer service specialist (level 3)

53% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

COLCHESTER INSTITUTE’s training options

Head office

Sheepen Road, Colchester, CO3 3LL

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check COLCHESTER INSTITUTE’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01206 712043
Shortlisted

COLCHESTER INSTITUTE is 1 of 314 training providers for Customer service specialist (level 3).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist