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Training provider

UNITED COLLEGES GROUP

Employer reviews

Good (92 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 44% 56% 75
Reporting on progress of apprentices 23% 77% 57
Getting new apprentices started 80% 20% 41
Providing the right training at the right time 48% 52% 29
Improving apprentice skills 75% 25% 28
Initial assessment of apprentices 70% 30% 20
Working with small numbers of apprentices 89% 11% 19
Training facilities 68% 32% 19
Adapting to my needs 60% 40% 15

Apprentice reviews

Good (14 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 43% 57%
Ensuring you understand the requirements of your end-point assessment 50% 50%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 36% 64%
Providing accessible training resources 79% 21%
Balancing online learning with classroom-based training to suit your apprenticeship 43% 57%
Taking into account your previous learning 43% 57%
Giving you relevant training that helps you perform your job better 43% 57%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 79% 21%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 64% 36%
Supporting you and your apprenticeship 50% 50%
Resolving any issues you have 43% 57%
Preparing you for success in your future career 57% 43%

Provider overview

United Colleges Group has a long and successful track-record of delivering bespoke apprenticeship training across London and the UK. We have a dedicated, professional apprenticeship team who will assist with all your apprenticeship needs from recruitment to completion and a bank of highly qualified assessors who will deliver top-quality training to all your apprentices.

All of our courses are flexible around you as an employer and we will tailor the training to fit your needs. We aim to deliver first class service and quality in every aspect of the training.

Apprenticeship training course

Customer service specialist (level 3)

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

UNITED COLLEGES GROUP’s training options

Head office 247.4 miles away

Paddington Green Campus, 25 Paddington Green, London, W2 1NB

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
02072585658
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UNITED COLLEGES GROUP is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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