Skip to main content

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)


Training provider

CITY OF SUNDERLAND COLLEGE

Employer reviews

Excellent (181 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 63% 37% 142
Reporting on progress of apprentices 34% 66% 85
Getting new apprentices started 84% 16% 68
Providing the right training at the right time 79% 21% 61
Adapting to my needs 70% 30% 56
Improving apprentice skills 89% 11% 46
Initial assessment of apprentices 77% 23% 35
Working with small numbers of apprentices 80% 20% 30
Training facilities 83% 17% 29

Apprentice reviews

Good (111 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 85% 15%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 77% 23%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 77% 23%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 78% 22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 84% 16%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 86% 14%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 83% 17%

Provider overview

City of Sunderland College is the legal entity of Education Partnership North East. Education Partnership North East is a dynamic partnership between Northumberland College, Sunderland College & Hartlepool Sixth Form. We work in partnership with employers to deliver workforce skills ensuring apprentices receive a high level of sector-relevant training from the borders of Scotland to Tees Valley. Training is delivered by our team of industry experienced staff who ensure apprentices have the skills and knowledge to contribute to your organisations success. We offer over 60 apprentice standards in a host of sectors; engineering, construction, healthcare, land based industries, professional business services, public sector & visitor economy.

Courses offered

View all 52 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)
Adult care worker (level 2)
Autocare technician (level 2)
Bricklayer (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Community activator coach (level 2)
Construction site supervisor (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Cyber security technician (level 3)
Cyber security technologist (level 4)
Data analyst (level 4)
Dog groomer (level 2)
Early years educator (level 3)
Early years lead practitioner (level 5)
Early years practitioner (level 2)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering operative (level 2)
Engineering technician (level 3)
Equine groom (level 2)
General farm worker (level 2)
Groundworker (level 2)
Hairdressing professional (level 2)
Healthcare support worker (level 2)
Horticulture or landscape construction operative (level 2)
Horticulture or Landscaping Supervisor (level 3)
HR support (level 3)
Improvement practitioner (level 4)
Information communications technician (level 3)
Installation and maintenance electrician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Lean manufacturing operative (level 2)
Metal fabricator (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Network engineer (level 4)
Operations manager (level 5)
Refrigeration air conditioning and heat pump engineering technician (level 3)
Sales executive (level 4)
Senior equine groom (level 3)
Senior healthcare support worker (level 3)
Supply chain warehouse operative (level 2)
Teaching assistant (level 3)
Team leader (level 3)
Vehicle damage paint technician (level 3)
Veterinary nurse (level 3)
Welder (level 2)
Apprenticeship training course

Customer service specialist (level 3)

39% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

EC1V 1NH Remove location

CITY OF SUNDERLAND COLLEGE’s training options

Head office

Bede Centre, Durham Road, Sunderland, SR3 4AH

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
0191 5116484
Shortlisted

CITY OF SUNDERLAND COLLEGE is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist