Training provider

BATH COLLEGE

Employer reviews

Good (80 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	41%	59%	61
Reporting on progress of apprentices	33%	67%	33
Getting new apprentices started	59%	41%	32
Providing the right training at the right time	40%	60%	25
Training facilities	90%	10%	21
Improving apprentice skills	53%	47%	17
Adapting to my needs	69%	31%	16
Working with small numbers of apprentices	75%	25%	12
Initial assessment of apprentices	45%	55%	11

Apprentice reviews

Good (46 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	63%	37%
Ensuring you understand the requirements of your end-point assessment	74%	26%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	67%	33%
Providing accessible training resources	76%	24%
Balancing online learning with classroom-based training to suit your apprenticeship	65%	35%
Taking into account your previous learning	70%	30%
Giving you relevant training that helps you perform your job better	78%	22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	83%	17%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	78%	22%
Supporting you and your apprenticeship	76%	24%
Resolving any issues you have	67%	33%
Preparing you for success in your future career	74%	26%

Provider overview

Bath College is a Further Education College based in the City Centre of Bath and Somer Valley in Westfield. We have an experienced team of assessors and trainers recruited from the relevant industries in which they deliver the training. These industries include Engineering, Hospitality, Administration, Construction, Hairdressing, Business, Land Based and Veterinary Nursing. Bath College has been providing apprenticeships for over 40 years and are specialists in areas such as Stonemasonry and Engineering. We can cover a wide geographical radius in order to be responsive to employer and apprentice requirements. Bath College won the Training Provider of the Year Award at the Bath & Bristol Apprenticeship Awards in 2016.

Courses offered

View all 41 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Advanced and creative hair professional (level 3)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Building services engineering senior technician (level 4)

Building services engineering service and maintenance engineer (level 3)

Building services engineering technician 2022 (level 3)

Business administrator (level 3)

Carpentry and joinery (level 2)

Civil engineering senior technician (level 4)

Commis chef (level 2)

Construction site supervisor (level 4)

Construction support technician (level 3)

Craft carpentry and joinery (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years lead practitioner (level 5)

Early years practitioner (level 2)

Engineering manufacturing technician (level 4)

Engineering technician (level 3)

Hairdressing professional (level 2)

Healthcare support worker (level 2)

Hospitality supervisor (level 3)

Hospitality team member (level 2)

Installation and maintenance electrician (level 3)

Lead adult care worker (level 3)

Leader in adult care (level 5)

Learning and skills teacher (level 5)

Machining technician (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Plumbing and domestic heating technician (level 3)

Production chef (level 2)

Property maintenance operative (level 2)

Refrigeration air conditioning and heat pump engineering technician (level 3)

Senior healthcare support worker (level 3)

Senior production chef (level 3)

Stonemason (level 2)

Veterinary nurse (level 3)

Apprenticeship training course

Customer service specialist (level 3)

71% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

BATH COLLEGE’s training options

Head office

Avon Street, Bath, BA1 1UP

• available At apprentice’s workplace
• not available Day release
• not available Block release

Apprenticeship location

Check BATH COLLEGE’s training options for the apprenticeship location.

Contact this provider about this course

• Email: apprenticeships@bathcollege.ac.uk
• Telephone: 01225 328752
• Website: https://www.bathcollege.ac.uk/apprenticeships

Shortlisted

BATH COLLEGE is 1 of 312 training providers for Customer service specialist (level 3).

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