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COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED
UKPRN 10001309
Customer service specialist (level 3)
Training options for this course
This provider offers these training options for this course in PO3 Portsmouth.
You can
remove or change your location
.
This may change what options are available.
If there are multiple training options, the apprentice may do a combination of these.
You'll need to contact the provider to confirm what training they offer.
Training option
Location
Day release
One day a week at the provider's location.
112.4 miles to closest location: Commerce House, 123 St.Nicholas Street, Coventry, CV1 4FD
Course achievements and participation
Achievements
No data
There is not enough data to show the achievement rate for this course.
This may be because a small number of apprentices completed this course,
or this is a new course for this provider.
Participation
No data
Not enough apprentices have completed a course with this provider to show participation
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 13 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Communication with employers(selected by 1 employer)
100%0%
Working with small numbers of apprentices(selected by 2 employers)
100%0%
Adapting to my needs(selected by 2 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Communication with employers
100%
0%
1
Working with small numbers of apprentices
100%
0%
2
Adapting to my needs
100%
0%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(11 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 11 apprentices)
36%64%
Ensuring you understand the requirements of your end-point assessment(selected by 11 apprentices)
55%45%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 11 apprentices)
64%36%
Providing accessible training resources(selected by 11 apprentices)
73%27%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 11 apprentices)
64%36%
Taking into account your previous learning(selected by 11 apprentices)
55%45%
Giving you relevant training that helps you perform your job better(selected by 11 apprentices)
55%45%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 11 apprentices)
91%9%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 11 apprentices)
73%27%
Supporting you and your apprenticeship(selected by 11 apprentices)
55%45%
Resolving any issues you have(selected by 11 apprentices)
55%45%
Preparing you for success in your future career(selected by 11 apprentices)
55%45%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
36%
64%
Ensuring you understand the requirements of your end-point assessment
55%
45%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
64%
36%
Providing accessible training resources
73%
27%
Balancing online learning with classroom-based training to suit your apprenticeship
64%
36%
Taking into account your previous learning
55%
45%
Giving you relevant training that helps you perform your job better
55%
45%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
91%
9%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
73%
27%
Supporting you and your apprenticeship
55%
45%
Resolving any issues you have
55%
45%
Preparing you for success in your future career
55%
45%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(13 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 13 apprentices)
85%15%
Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)
92%8%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 13 apprentices)
92%8%
Providing accessible training resources(selected by 13 apprentices)
92%8%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)
92%8%
Taking into account your previous learning(selected by 13 apprentices)
77%23%
Giving you relevant training that helps you perform your job better(selected by 13 apprentices)
92%8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)
85%15%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 13 apprentices)
85%15%
Supporting you and your apprenticeship(selected by 13 apprentices)
92%8%
Resolving any issues you have(selected by 13 apprentices)
85%15%
Preparing you for success in your future career(selected by 13 apprentices)
92%8%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
85%
15%
Ensuring you understand the requirements of your end-point assessment
92%
8%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
92%
8%
Providing accessible training resources
92%
8%
Balancing online learning with classroom-based training to suit your apprenticeship
92%
8%
Taking into account your previous learning
77%
23%
Giving you relevant training that helps you perform your job better
92%
8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
85%
15%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
85%
15%
Supporting you and your apprenticeship
92%
8%
Resolving any issues you have
85%
15%
Preparing you for success in your future career
92%
8%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(2 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 1 employer)
100%0%
Communication with employers(selected by 1 employer)
100%0%
Getting new apprentices started(selected by 2 employers)
100%0%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Adapting to my needs(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
1
Communication with employers
100%
0%
1
Getting new apprentices started
100%
0%
2
Initial assessment of apprentices
100%
0%
1
Adapting to my needs
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(17 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 17 apprentices)
76%24%
Ensuring you understand the requirements of your end-point assessment(selected by 17 apprentices)
82%18%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 17 apprentices)
76%24%
Providing accessible training resources(selected by 17 apprentices)
88%12%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 17 apprentices)
76%24%
Taking into account your previous learning(selected by 17 apprentices)
76%24%
Giving you relevant training that helps you perform your job better(selected by 17 apprentices)
76%24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 17 apprentices)
88%12%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 17 apprentices)
82%18%
Supporting you and your apprenticeship(selected by 17 apprentices)
88%12%
Resolving any issues you have(selected by 17 apprentices)
76%24%
Preparing you for success in your future career(selected by 17 apprentices)
88%12%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
76%
24%
Ensuring you understand the requirements of your end-point assessment
82%
18%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
76%
24%
Providing accessible training resources
88%
12%
Balancing online learning with classroom-based training to suit your apprenticeship
76%
24%
Taking into account your previous learning
76%
24%
Giving you relevant training that helps you perform your job better
76%
24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
88%
12%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
82%
18%
Supporting you and your apprenticeship
88%
12%
Resolving any issues you have
76%
24%
Preparing you for success in your future career
88%
12%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(11 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 3 employers)
100%0%
Communication with employers(selected by 9 employers)
78%22%
Getting new apprentices started(selected by 5 employers)
100%0%
Improving apprentice skills(selected by 3 employers)
67%33%
Working with small numbers of apprentices(selected by 1 employer)
0%100%
Initial assessment of apprentices(selected by 2 employers)
50%50%
Reporting on progress of apprentices(selected by 7 employers)
86%14%
Adapting to my needs(selected by 4 employers)
100%0%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
100%
0%
3
Communication with employers
78%
22%
9
Getting new apprentices started
100%
0%
5
Improving apprentice skills
67%
33%
3
Working with small numbers of apprentices
0%
100%
1
Initial assessment of apprentices
50%
50%
2
Reporting on progress of apprentices
86%
14%
7
Adapting to my needs
100%
0%
4
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(20 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 7 employers)
43%57%
Communication with employers(selected by 14 employers)
64%36%
Getting new apprentices started(selected by 11 employers)
100%0%
Improving apprentice skills(selected by 5 employers)
100%0%
Working with small numbers of apprentices(selected by 5 employers)
80%20%
Initial assessment of apprentices(selected by 4 employers)
100%0%
Reporting on progress of apprentices(selected by 12 employers)
67%33%
Adapting to my needs(selected by 4 employers)
100%0%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
43%
57%
7
Communication with employers
64%
36%
14
Getting new apprentices started
100%
0%
11
Improving apprentice skills
100%
0%
5
Working with small numbers of apprentices
80%
20%
5
Initial assessment of apprentices
100%
0%
4
Reporting on progress of apprentices
67%
33%
12
Adapting to my needs
100%
0%
4
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(35 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 12 employers)
67%33%
Communication with employers(selected by 25 employers)
72%28%
Getting new apprentices started(selected by 18 employers)
100%0%
Improving apprentice skills(selected by 8 employers)
88%12%
Working with small numbers of apprentices(selected by 8 employers)
75%25%
Initial assessment of apprentices(selected by 7 employers)
86%14%
Reporting on progress of apprentices(selected by 19 employers)
74%26%
Adapting to my needs(selected by 11 employers)
100%0%
Training facilities(selected by 2 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
67%
33%
12
Communication with employers
72%
28%
25
Getting new apprentices started
100%
0%
18
Improving apprentice skills
88%
12%
8
Working with small numbers of apprentices
75%
25%
8
Initial assessment of apprentices
86%
14%
7
Reporting on progress of apprentices
74%
26%
19
Adapting to my needs
100%
0%
11
Training facilities
50%
50%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(41 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communication
Communicating clearly with you(selected by 41 apprentices)
68%32%
Ensuring you understand the requirements of your end-point assessment(selected by 41 apprentices)
78%22%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organisation
Organising well-structured training(selected by 41 apprentices)
78%22%
Providing accessible training resources(selected by 41 apprentices)
85%15%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 41 apprentices)
78%22%
Taking into account your previous learning(selected by 41 apprentices)
71%29%
Giving you relevant training that helps you perform your job better(selected by 41 apprentices)
76%24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 41 apprentices)
88%12%
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Support
Helping you learn new skills and develop existing ones(selected by 41 apprentices)
80%20%
Supporting you and your apprenticeship(selected by 41 apprentices)
80%20%
Resolving any issues you have(selected by 41 apprentices)
73%27%
Preparing you for success in your future career(selected by 41 apprentices)
80%20%
Communication
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Communicating clearly with you
68%
32%
Ensuring you understand the requirements of your end-point assessment
78%
22%
Organisation
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Organising well-structured training
78%
22%
Providing accessible training resources
85%
15%
Balancing online learning with classroom-based training to suit your apprenticeship
78%
22%
Taking into account your previous learning
71%
29%
Giving you relevant training that helps you perform your job better
76%
24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
88%
12%
Support
Statement
Percentage of apprentices that agreed with this statement
Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones
Coventry and Warwickshire Chamber of Commerce Training is a high-quality apprenticeship training provider, with 40 years’ experience in the delivery of exceptional vocational education and skills development. As a wholly-owned subsidiary of Coventry and Warwickshire Chamber of Commerce, we have strong industry ties, ensuring our training services are closely aligned with the needs of business and the wider community. With a team of highly qualified, experienced staff, our expertise spans apprenticeships in business, management, accountancy, customer service, children’s care, health and social care, teaching assistant and hairdressing. These professionals are dedicated to delivering tailored apprenticeships that focus on development.