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Training provider

CENTRAL TRAINING ACADEMY LIMITED

Employer reviews

Excellent (13 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Improving apprentice skills 88% 12% 8
Communication with employers 40% 60% 5
Reporting on progress of apprentices 80% 20% 5
Providing the right training at the right time 100% 0% 4
Getting new apprentices started 100% 0% 4
Initial assessment of apprentices 50% 50% 4
Adapting to my needs 100% 0% 4
Working with small numbers of apprentices 100% 0% 2
Training facilities 50% 50% 2

Apprentice reviews

Good (26 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 73% 27%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 65% 35%
Providing accessible training resources 85% 15%
Balancing online learning with classroom-based training to suit your apprenticeship 54% 46%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 65% 35%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 69% 31%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 77% 23%
Supporting you and your apprenticeship 73% 27%
Resolving any issues you have 81% 19%
Preparing you for success in your future career 77% 23%

Provider overview

Central Training Group is a high quality provider of both apprenticeship & further education programmes with over 35 years experience in delivering training to support candidates to start, progress & advance their careers within their chosen industry across Hertfordshire, Essex & London.

Central Training Group tutors have a wealth of industry experience & are able to support their apprentices as they learn either within their high standard training facility or within the individual workplaces.

Central Training Group ensure that all training is tailored to meet the needs of both employers and businesses in a wide range of sectors.

Central Training Group is a medium sized employer who is happy to answer queries about training & apprenticeships.

Apprenticeship training course

Customer service specialist (level 3)

52% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

EC1V 1NH Remove location

CENTRAL TRAINING ACADEMY LIMITED’s training options

Head office 34.3 miles away

Kingsridge House, 601 London Road, Westcliff-On-Sea, SS0 9PE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release
Shortlisted

CENTRAL TRAINING ACADEMY LIMITED is 1 of 316 training providers for Customer service specialist (level 3) at the apprenticeship location.

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