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Training provider


Employer reviews

Good (150 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 37% 63% 117
Reporting on progress of apprentices 34% 66% 93
Getting new apprentices started 35% 65% 75
Providing the right training at the right time 30% 70% 50
Adapting to my needs 48% 52% 40
Improving apprentice skills 51% 49% 39
Initial assessment of apprentices 46% 54% 39
Working with small numbers of apprentices 69% 31% 26
Training facilities 43% 57% 7

Provider overview

Capita PLC is a national company that delivers high quality apprenticeships across the country.

We currently offer apprenticeships in key areas including Financial Services, Business Operations, Procurement, Project Management, Administration, Customer Service and IT, enabling us to support employers and apprentices to meet their business and career aspirations.

As an Ofsted Good provider, quality and service are at the heart of our operation, ensuring that our core offer is first class and also allowing us to respond to employer needs for new apprenticeship opportunities.

Apprenticeship training course

Customer service specialist (level 3)

CAPITA PLC’s training options

Head office

4th Floor, Gresham Street, London, EC2V 7NQ

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Apprenticeship location

Check CAPITA PLC’s training options for the apprenticeship location.

Contact this provider about this course


CAPITA PLC is 1 of 333 training providers for Customer service specialist (level 3).

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