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Training provider

CAMBRIDGE REGIONAL COLLEGE

Employer reviews

Good (122 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 48% 52% 95
Reporting on progress of apprentices 47% 53% 66
Getting new apprentices started 73% 27% 41
Providing the right training at the right time 68% 32% 40
Improving apprentice skills 57% 42% 40
Initial assessment of apprentices 85% 15% 34
Working with small numbers of apprentices 81% 19% 26
Training facilities 85% 15% 20
Adapting to my needs 38% 62% 13

Apprentice reviews

Good (27 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 63% 37%
Ensuring you understand the requirements of your end-point assessment 67% 33%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 56% 44%
Providing accessible training resources 70% 30%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 59% 41%
Giving you relevant training that helps you perform your job better 63% 37%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 78% 22%
Supporting you and your apprenticeship 67% 33%
Resolving any issues you have 56% 44%
Preparing you for success in your future career 56% 44%

Provider overview

Cambridge Regional College is a Further Education College, we have been delivering apprenticeships over 15 years, currently working with over 1500 employers across more than 50 sectors across the East of England region, extending to London. Our trainers are recruited from their relevant occupations meaning they understand the needs of your business specific to your sector. Our approach is to work with you to build a training programme that works for your company. Being an established FE College means we have a pool of trained and skilled students ready for work and apprenticeships. We also offer a free apprentice recruitment service and run regular job fairs to attract candidates.

Apprenticeship training course

Customer service specialist (level 3)

78% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SW1A 2AA Remove location

CAMBRIDGE REGIONAL COLLEGE’s training options

Head office 52.1 miles away

Kings Hedges Road, Cambridge, CB4 2QT

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01223 418778
Shortlisted

CAMBRIDGE REGIONAL COLLEGE is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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