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Training provider

BURTON AND SOUTH DERBYSHIRE COLLEGE

Employer reviews

Good (92 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 61% 39% 70
Reporting on progress of apprentices 30% 70% 53
Getting new apprentices started 83% 17% 36
Improving apprentice skills 84% 16% 32
Providing the right training at the right time 78% 22% 27
Adapting to my needs 68% 32% 25
Training facilities 95% 5% 22
Initial assessment of apprentices 89% 11% 18
Working with small numbers of apprentices 92% 8% 12

Apprentice reviews

Good (32 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 66% 34%
Ensuring you understand the requirements of your end-point assessment 72% 28%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 59% 41%
Providing accessible training resources 84% 16%
Balancing online learning with classroom-based training to suit your apprenticeship 59% 41%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 72% 28%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 81% 19%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 75% 25%
Supporting you and your apprenticeship 75% 25%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 75% 25%

Provider overview

Burton and South Derbyshire College is a high quality training provider with vast experience of working with hundreds of local, regional and national employers, of all sizes, including leading organisations. Our curriculum offer is aligned to industry demands and our specialist facilities and successful track record make us an ideal partner.

Apprenticeship training course

Customer service specialist (level 3)

33% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Greater Manchester, Cheshire Remove location

BURTON AND SOUTH DERBYSHIRE COLLEGE’s training options

Head office 44.7 miles away

Lichfield Street, Burton-On-Trent, DE14 3RL

  • not available At apprentice’s workplace
  • available Day release: 44.7 miles away
  • not available Block release

Day release address

Lichfield Street, Burton on Trent, Staffordshire, DE14 3RL

Contact this provider about this course

Telephone
01283 494 510
Shortlisted

BURTON AND SOUTH DERBYSHIRE COLLEGE is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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