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Training provider

BROCKENHURST COLLEGE

Employer reviews

Good (23 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 60% 40% 15
Providing the right training at the right time 70% 30% 10
Improving apprentice skills 75% 25% 8
Training facilities 38% 62% 8
Getting new apprentices started 86% 14% 7
Initial assessment of apprentices 100% 0% 7
Reporting on progress of apprentices 20% 80% 5
Working with small numbers of apprentices 100% 0% 4
Adapting to my needs 100% 0% 1

Apprentice reviews

Good (5 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 40% 60%
Ensuring you understand the requirements of your end-point assessment 80% 20%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 40% 60%
Providing accessible training resources 80% 20%
Balancing online learning with classroom-based training to suit your apprenticeship 40% 60%
Taking into account your previous learning 80% 20%
Giving you relevant training that helps you perform your job better 80% 20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 80% 20%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 40% 60%
Supporting you and your apprenticeship 60% 40%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 80% 20%

Provider overview

Brock is a high-achieving college set in a friendly 36-acre campus within the beautiful New Forest National Park, ranked 'Good' by Ofsted, March 2017, we offer a wide range of apprenticeships, superb facilities and an exceptional track record for results.

Nationally recognised for excellence and innovation in further education, Brockenhurst is a Beacon College, attracting around 3000 Sixth Form students from across the region each year, together with a mix of international students from around the world.

We offer a range of apprenticeship programmes that have been designed to help your businesses develop and grow.

Our Business Services team can advise on the most suitable training programmes available and help you apply for relevant Government grants.

Apprenticeship training course

Customer service specialist (level 3)

44% achievement rate (out of 30 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

BROCKENHURST COLLEGE’s training options

Head office 288.3 miles away

Lyndhurst Road, Brockenhurst, SO42 7ZE

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01590 625555
Shortlisted

BROCKENHURST COLLEGE is 1 of 312 training providers for Customer service specialist (level 3) at the apprenticeship location.

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