Training provider

BOSTON COLLEGE

Employer reviews

Excellent (98 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	67%	33%	76
Reporting on progress of apprentices	50%	50%	46
Getting new apprentices started	93%	7%	41
Providing the right training at the right time	80%	20%	35
Improving apprentice skills	63%	37%	30
Initial assessment of apprentices	82%	18%	22
Training facilities	59%	41%	22
Working with small numbers of apprentices	79%	21%	19
Adapting to my needs	56%	44%	18

Apprentice reviews

Good (30 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	80%	20%
Ensuring you understand the requirements of your end-point assessment	83%	17%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	67%	33%
Providing accessible training resources	83%	17%
Balancing online learning with classroom-based training to suit your apprenticeship	67%	33%
Taking into account your previous learning	77%	23%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	73%	27%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	77%	23%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	77%	23%
Preparing you for success in your future career	77%	23%

Provider overview

Boston College is located in Lincolnshire and has been delivering quality training across a wide range of sectors for 50 years. Apprenticeships are delivered at our Boston and Spalding sites allowing us to cover Lincolnshire. Our apprenticeships are delivered by industry experienced staff who are practised in the subjects they teach. We currently deliver; Accounting, Beauty Therapy, Bricklaying, Business, Carpentry & Joinery, Computing, Early Years, Electrical, Engineering, Hairdressing, Health & Social Care, Motor Vehicle, Plumbing, Sport and Teaching. We actively engage with employers and are happy to tailor the training to accommodate their individual needs.

Courses offered

View all 29 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Adult care worker (level 2)

Assistant accountant (level 3)

Associate project manager (level 4)

Autocare technician (level 2)

Bricklayer (level 2)

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Data analyst (level 4)

Early years educator (level 3)

Engineering operative (level 2)

Engineering technician (level 3)

Hairdressing professional (level 2)

Healthcare support worker (level 2)

HR support (level 3)

Installation and maintenance electrician (level 3)

Large goods vehicle (LGV) driver C + E (level 2)

Lead adult care worker (level 3)

Lead practitioner in adult care (level 4)

Leader in adult care (level 5)

Maintenance and operations engineering technician (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Plumbing and domestic heating technician (level 3)

Professional accounting or taxation technician (level 4)

Retail team leader (level 3)

Teaching assistant (level 3)

Team leader (level 3)

Apprenticeship training course

Customer service specialist (level 3)

59% achievement rate (out of 20 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SR8 2RN Remove location

BOSTON COLLEGE’s training options

Head office 135.1 miles away

Skirbeck Road, Boston, PE21 6JF

• not available At apprentice’s workplace
• available Day release: 135.1 miles away
• not available Block release

Day release address

Skirbeck Road, Boston, Lincolnshire, PE21 6JF

Contact this provider about this course

• Email: Linda-c@boston.ac.uk
• Telephone: 07368859975
• Website: https://www.boston.ac.uk/courses/find-a-course/area/business/customer-service-specialist-apprenticeship-level-3/

Shortlisted

BOSTON COLLEGE is 1 of 315 training providers for Customer service specialist (level 3) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)