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Training provider


Employer reviews

Excellent (89 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 77% 23% 69
Reporting on progress of apprentices 44% 56% 43
Getting new apprentices started 81% 19% 37
Adapting to my needs 83% 17% 36
Providing the right training at the right time 82% 18% 22
Improving apprentice skills 86% 14% 21
Working with small numbers of apprentices 81% 19% 21
Training facilities 88% 12% 17
Initial assessment of apprentices 79% 21% 14

Provider overview

Based in the heart of the UK's biggest regional city, University College Birmingham is highly respected by employers and industry for providing career-focused education and training.

UCB specialises in vocational courses in both the Higher Education and Further Education sectors with a growing portfolio of apprenticeships.

Most of our undergraduate degrees are accredited by the University of Birmingham, one of the world's top ranked academic institutions, and our reputation for excellence means the University is a popular choice for international students, who join us from more than 60 countries.

We are committed to providing the best facilities for all our students and are investing £100 million on a comprehensive package of improvements that will secure our reputation for excellence.

Apprenticeship training course

Customer service specialist (level 3)


Head office

Summer Row, Birmingham, B3 1JB

  • not available At apprentice’s workplace
  • available Day release
  • not available Block release

Apprenticeship location

Check UNIVERSITY COLLEGE BIRMINGHAM’s training options for the apprenticeship location.

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UNIVERSITY COLLEGE BIRMINGHAM is 1 of 333 training providers for Customer service specialist (level 3).

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