Training provider

BEDFORD COLLEGE

Employer reviews

Poor (238 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	38%	62%	191
Reporting on progress of apprentices	29%	71%	151
Getting new apprentices started	61%	39%	98
Providing the right training at the right time	57%	42%	80
Improving apprentice skills	76%	24%	70
Training facilities	86%	14%	64
Initial assessment of apprentices	77%	23%	43
Working with small numbers of apprentices	92%	8%	40
Adapting to my needs	54%	46%	35

Apprentice reviews

Good (64 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	56%	44%
Ensuring you understand the requirements of your end-point assessment	77%	23%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	62%	38%
Providing accessible training resources	78%	22%
Balancing online learning with classroom-based training to suit your apprenticeship	66%	34%
Taking into account your previous learning	78%	22%
Giving you relevant training that helps you perform your job better	67%	33%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	84%	16%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	77%	23%
Supporting you and your apprenticeship	73%	27%
Resolving any issues you have	67%	33%
Preparing you for success in your future career	73%	27%

Provider overview

With a good reputation for work-focused training and industry-recognised qualifications, apprenticeships at Bedford College will provide you with highly skilled, loyal workers to help grow your business for years to come.

We work hard to make sure the whole process of hiring an apprentice goes as smoothly as possible, from helping you find the right candidate, to providing the perfect training programme for your business, to offering you regular feedback on your apprentice's progress. We can even help with advertising the vacancy, saving you time and reducing recruitment costs.

Courses offered

View all 54 courses offered by this provider

Select a course to view locations, training options and contact details.

Accounts or finance assistant (level 2)

Advanced and creative hair professional (level 3)

Assessor coach (level 4)

Assistant accountant (level 3)

Autocare technician (level 2)

Bricklayer (level 2)

Building services engineering ductwork installer (level 2)

Business administrator (level 3)

Carpentry and joinery (level 2)

Civil engineering senior technician (level 4)

Civil engineering technician (level 3)

Construction site supervisor (level 4)

Countryside worker (level 2)

Craft bricklayer (level 3)

Craft carpentry and joinery (level 3)

Craft painter and decorator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Early years educator (level 3)

Early years practitioner (level 2)

Engineering fitter (level 3)

Engineering manufacturing technician (level 4)

Engineering operative (level 2)

Engineering technician (level 3)

Fitted interiors installer (level 2)

Furniture manufacturer (level 2)

Gas engineering operative (level 3)

Hairdressing professional (level 2)

Horticulture or landscape construction operative (level 2)

HR support (level 3)

Information communications technician (level 3)

Installation and maintenance electrician (level 3)

Interior systems installer (level 2)

Lean manufacturing operative (level 2)

Learning and skills assessor (level 3)

Learning and skills mentor (level 4)

Lift and escalator electromechanic (level 3)

Machining technician (level 3)

Metal fabricator (level 3)

Motor vehicle service and maintenance technician - light vehicle (level 3)

Operations manager (level 5)

Painter and decorator (level 2)

People professional (level 5)

Plumbing and domestic heating technician (level 3)

Property maintenance operative (level 2)

Sales executive (level 4)

Supply chain warehouse operative (level 2)

Surveying technician (level 3)

Teaching assistant (level 3)

Team leader (level 3)

Trade supplier (level 2)

Transport and warehouse operations supervisor (level 3)

Vehicle damage paint technician (level 3)

Vehicle damage panel technician (level 3)

Apprenticeship training course

Customer service specialist (level 3)

67% achievement rate (out of 80 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

hammersmith and fulham, greater london Remove location

BEDFORD COLLEGE’s training options

Head office 45.7 miles away

Cauldwell Street, Bedford, MK42 9AH

• available At apprentice’s workplace
• not available Day release
• not available Block release

Contact this provider about this course

• Email: training@bedford.ac.uk
• Telephone: 01234291747
• Website: https://bedfordcollegegroup.ac.uk/courses/customer-service-specialist-apprenticeship-level-3-standard-be114/

Shortlisted

BEDFORD COLLEGE is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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