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Training provider

BASINGSTOKE COLLEGE OF TECHNOLOGY

Employer reviews

Good (94 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 42% 58% 78
Reporting on progress of apprentices 20% 80% 55
Getting new apprentices started 79% 21% 38
Providing the right training at the right time 56% 44% 27
Improving apprentice skills 71% 29% 24
Adapting to my needs 48% 52% 21
Working with small numbers of apprentices 85% 15% 20
Training facilities 85% 15% 20
Initial assessment of apprentices 57% 43% 14

Apprentice reviews

Good (35 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 46% 54%
Ensuring you understand the requirements of your end-point assessment 54% 46%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 46% 54%
Providing accessible training resources 57% 43%
Balancing online learning with classroom-based training to suit your apprenticeship 54% 46%
Taking into account your previous learning 63% 37%
Giving you relevant training that helps you perform your job better 54% 46%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 60% 40%
Supporting you and your apprenticeship 66% 34%
Resolving any issues you have 57% 43%
Preparing you for success in your future career 63% 37%

Provider overview

Providing training services for business, from apprenticeships to bespoke training solutions and from short courses to professionally recognised qualifications. We have been delivering apprenticeships for over 20 years. Apprenticeships can help businesses across all industry sectors by offering a route to harness fresh talent. If you have trained staff with the right skills for the job they can carry out a broader range of tasks and have the ability to take on new and greater responsibilities. Aspiral Learning, the apprenticeship division of Basingstoke College of Technology, is constantly improving the way it delivers apprenticeships to ensure that employers' requirements are met.

Courses offered

View all 41 courses offered by this provider

Select a course to view locations, training options and contact details.

Adult care worker (level 2)
Advanced and creative hair professional (level 3)
Assessor coach (level 4)
Assistant accountant (level 3)
Autocare technician (level 2)
Business administrator (level 3)
Carpentry and joinery (level 2)
Children, young people and families manager (level 5)
Children, young people and families practitioner (level 4)
Craft carpentry and joinery (level 3)
Customer service practitioner (level 2)
Customer service specialist (level 3)
Digital marketer (level 3)
Early years educator (level 3)
Early years practitioner (level 2)
Engineering design and draughtsperson (level 3)
Engineering fitter (level 3)
Engineering manufacturing technician (level 4)
Engineering technician (level 3)
Gas engineering operative (level 3)
Hairdressing professional (level 2)
HR support (level 3)
Installation and maintenance electrician (level 3)
Lead adult care worker (level 3)
Lead practitioner in adult care (level 4)
Leader in adult care (level 5)
Learning and skills teacher (level 5)
Learning mentor (level 3)
Machining technician (level 3)
Maintenance and operations engineering technician (level 3)
Motor vehicle service and maintenance technician - light vehicle (level 3)
Multi-channel marketer (level 3)
Operations manager (level 5)
People professional (level 5)
Process industry manufacturing technician (level 3)
Professional accounting or taxation technician (level 4)
Property maintenance operative (level 2)
Senior healthcare support worker (level 3)
Teaching assistant (level 3)
Team leader (level 3)
Utilities engineering technician (level 3)
Apprenticeship training course

Customer service specialist (level 3)

60% achievement rate (out of 40 apprentices)

43% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

stevenage, hertfordshire Remove location

BASINGSTOKE COLLEGE OF TECHNOLOGY’s training options

Head office 58.8 miles away

Worting Road, Basingstoke, RG21 8TN

  • available At apprentice’s workplace
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01256 306237
Shortlisted

BASINGSTOKE COLLEGE OF TECHNOLOGY is 1 of 317 training providers for Customer service specialist (level 3) at the apprenticeship location.

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