Training provider

B-SKILL LIMITED

Employer reviews

Excellent (22 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	85%	15%	13
Getting new apprentices started	85%	15%	13
Reporting on progress of apprentices	55%	45%	11
Providing the right training at the right time	78%	22%	9
Adapting to my needs	71%	29%	7
Working with small numbers of apprentices	100%	0%	5
Improving apprentice skills	33%	67%	3
Initial assessment of apprentices	100%	0%	2
Training facilities	0%	100%	1

Apprentice reviews

Excellent (17 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	76%	24%
Ensuring you understand the requirements of your end-point assessment	76%	24%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	88%	12%
Providing accessible training resources	94%	6%
Balancing online learning with classroom-based training to suit your apprenticeship	59%	41%
Taking into account your previous learning	76%	24%
Giving you relevant training that helps you perform your job better	88%	12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	76%	24%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	82%	18%
Resolving any issues you have	82%	18%
Preparing you for success in your future career	88%	12%

Provider overview

Established in 2000, B-Skill is a main route provider of apprenticeships and a prime provider of AEB, learner loans and traineeships. Since the introduction of the apprenticeship levy, B-Skill has developed a reputation to provide its employer base with a comprehensive apprenticeship offer up to and including Level 5.

Our new end-to-end digital platform offers digital enrolment and provides apprentices with the full curriculum resources to facilitate off-the-job training, supported by experienced learning and development coaches from induction through to end point assessment.

Please see the full list of standards offered on the Find apprenticeship training for your apprentice website.

Courses offered

View all 6 courses offered by this provider

Select a course to view locations, training options and contact details.

Business administrator (level 3)

Customer service practitioner (level 2)

Customer service specialist (level 3)

Operations manager (level 5)

Team leader (level 3)

Youth support worker (level 3)

Apprenticeship training course

Customer service specialist (level 3)

58% achievement rate (out of 10 apprentices)

43% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

L18 Liverpool Remove location

B-SKILL LIMITED’s training options

Head office 120.4 miles away

Ybn, Delta Bank Road, Gateshead, NE11 9DJ

• available At apprentice’s workplace
• not available Day release
• not available Block release

Contact this provider about this course

• Email: business@b-skill.com
• Telephone: 0333 900 0694
• Website: https://b-skill.com/apprenticeships-main/apprenticeship-standards-2/business-functions/

Shortlisted

B-SKILL LIMITED is 1 of 314 training providers for Customer service specialist (level 3) at the apprenticeship location.

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