Apprenticeship training course

Dual fuel smart meter installer (level 2)

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Information about Dual fuel smart meter installer (level 2)

Safely installing, exchanging and maintaining smart meters, explaining to customers how they work and how to use energy more efficiently.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Health, safety and environmental legislation and regulations applicable to work in the gas and power industries including fire safety and Safety at Work Act.
  • Regulatory compliance and the recognition of different customer needs including vulnerability as defined by Office of Gas and Electricity Markets (OFGEM) and Retail Energy Code Schedule 16.
  • Gas Industry Unsafe Situations Procedure (IGEM G11).
  • Dynamic risk assessments, associated procedures and documentation.
  • Characteristics of different smart meter categories, associated equipment and communication systems including single phase, multi-rate, single phase off multi-phase and multi-phase (electricity); and low pressure and medium pressure (gas).
  • Installation and commissioning practices and techniques applicable to smart meters, associated equipment and communication systems.
  • Fault-finding, diagnosis and rectification practices and techniques applicable to smart meters, associated equipment and communication systems.
  • Decommissioning practices and techniques applicable to smart meters.
  • Tools, test equipment, ladder and access systems, and personal protective equipment.
  • Gas and electrical testing and assessment procedures needed to establish the condition of the equipment and installation, and the actions needed as a result.
  • Gas and electrical engineering theories and procedures involved in the practical application of installation, exchange, commission, decommission and maintenance of smart meter and associated equipment and communication systems.
  • Electrical and mechanical principles and how they are applied in work processes and procedures to ensure safety of self and others.
  • Fuel poverty, signs and available support. Energy efficiency measures.
  • Unsafe metering equipment, supplies and installations in accordance with both MOCoP and IGEM/G/11 procedures.
  • Signs of tamper, 3rd party interference, illegal extraction and energy theft across all aspects of meters and associated equipment.
  • Low carbon technologies used within domestic dwellings used to provide energy, heating and hot water.
  • The roles of other trades, disciplines and utility service providers associated with metering installation.
  • Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated.
  • General Data Protection Regulations (GDPR).
  • Principles of equity, diversity and inclusion in the workplace and the impact on their work.
  • Principles of completing work records, maintaining asset details and customer data in accordance with General Data Protection Regulations (GDPR).
  • Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Sector specific terminology.
  • Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available.
  • Principles and policies for identifying and responding to customers with fuel poverty issues.
  • Techniques and procedures for carrying out on-going maintenance of smart meters, associated equipment and communication systems.

  Skills

  • Install and exchange smart meters, associated equipment and communication systems.
  • Commission smart meters, associated equipment and communication systems.
  • Carry out ongoing maintenance of smart meters, associated equipment and communication systems.
  • Identify, diagnose and rectify faults in smart meters, associated equipment and communication systems.
  • Decommission smart meters, associated equipment and communication systems.
  • Carry out dynamic risk assessment.
  • Select, use and maintain tools, test equipment, ladder and access systems, and personal protective equipment (PPE).
  • Apply health and safety practices. Identify and report non-compliant conditions or situations.
  • Use digital technology to access job, appliance and customer information.
  • Complete work records, maintain asset details and customer data in accordance with General Data Protection Regulations (GDPR).
  • Advise customers on energy efficiency and how to operate smart meters.
  • Communicate verbally with utility companies and other trades in order to complete tasks.
  • Identify where customers are experiencing issues around fuel poverty, and provide support and assistance through the energy provider or support services.
  • Dispose of defective smart meters or assets, and all waste.

  Behaviours

  • Prioritise health and safety.
  • Take responsibility for work.
  • Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice.
  • Support an equitable, diverse and inclusive culture.
• Apprenticeship category (sector): Construction and the built environment
• Qualification level: 2; Equal to GCSE
• Course duration: 14 months
• Funding: £12,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Dual fuel smart meter installer (level 2) from the Institute for Apprenticeships and Technical Education.