Training provider

CAPITA PLC

Employer reviews

Good (97 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	39%	61%	79
Reporting on progress of apprentices	40%	60%	60
Getting new apprentices started	52%	48%	46
Providing the right training at the right time	41%	59%	34
Adapting to my needs	44%	56%	25
Initial assessment of apprentices	50%	50%	24
Improving apprentice skills	36%	64%	22
Working with small numbers of apprentices	70%	30%	20
Training facilities	38%	62%	8

Apprentice reviews

Good (138 reviews)

Apprentice review details

Communication
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	62%	38%
Ensuring you understand the requirements of your end-point assessment	76%	24%

Organisation
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	57%	43%
Providing accessible training resources	75%	25%
Balancing online learning with classroom-based training to suit your apprenticeship	42%	58%
Taking into account your previous learning	56%	44%
Giving you relevant training that helps you perform your job better	51%	49%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	71%	29%

Support
Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	64%	36%
Supporting you and your apprenticeship	69%	31%
Resolving any issues you have	70%	30%
Preparing you for success in your future career	56%	44%

Provider overview

Our tailored apprenticeship programmes are designed to grow and nurture skilled and resilient people, building the workforce of the future. We use the latest technology and educational techniques to ensure apprentices succeed within the biggest organisations in the UK. Capita works with clients to create and deliver a highly effective apprenticeship programme that drives the knowledge, skills, and behaviour required within the organisation.

We have a wide range of programmes covering a broad range of skills, competencies, and certifications from Level 2 to Level 6. Our programmes vary from customer service and administration, leadership and management, legal, finance and accounting to sector-specific specialism.

Apprenticeship training course

Operational firefighter (level 3)

57% achievement rate (out of 1350 apprentices)

48% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.