Training provider

SERCO LIMITED

Employer reviews

Good (157 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	25%	75%	102
Reporting on progress of apprentices	7%	93%	85
Getting new apprentices started	90%	10%	73
Working with small numbers of apprentices	91%	9%	43
Initial assessment of apprentices	100%	0%	35
Improving apprentice skills	74%	26%	34
Providing the right training at the right time	67%	33%	24
Adapting to my needs	50%	50%	14
Training facilities	46%	54%	13

Apprentice reviews

Good (24 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	58%	42%
Ensuring you understand the requirements of your end-point assessment	67%	33%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	67%	33%
Providing accessible training resources	67%	33%
Balancing online learning with classroom-based training to suit your apprenticeship	58%	42%
Taking into account your previous learning	79%	21%
Giving you relevant training that helps you perform your job better	75%	25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	79%	21%
Resolving any issues you have	75%	25%
Preparing you for success in your future career	83%	17%

Provider overview

Serco offer apprenticeships to over 200 jobs types in sectors such as management, engineering, custodial care, leisure, facilities management, hospitality, business administration and customer service.

As a forward-thinking provider Serco led a group of employers to develop the first Degree-level apprenticeship in Management along with trailblazer apprenticeships for Team Leaders, Operational Managers, Senior Leaders and School Business Professionals.

Trust Serco to provide a stress-free solution via a dedicated contact who can tailor apprenticeships to meet your needs; over 80 Serco contracts have done so since 2002, and have witnessed improved employee productivity and motivation.

Courses offered

View all 3 courses offered by this provider

Select a course to view locations, training options and contact details.

Chartered manager (degree) (level 6)

School business professional (level 4)

Senior leader (level 7)

Apprenticeship training course

Senior leader (level 7)

51% achievement rate (out of 140 apprentices)

55% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

SERCO LIMITED’s training options

Head office 258.1 miles away

Serco House, 16 Bartley Wood Business Park , Bartley Way, Hook, RG27 9UY

• available At apprentice’s workplace
• available Day release: 221.3 miles away
• not available Block release

Day release address

Kestrel Court, Waterwells Drive, Gloucester, Gloucestershire, GL2 2AT

Contact this provider about this course

• Email: sercoprovider.support@serco.com
• Telephone: 01452 341829
• Website: https://www.serco-ese.com/serco-education

Shortlisted

SERCO LIMITED is 1 of 157 training providers for Senior leader (level 7) at the apprenticeship location.

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