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This provider offers these training options for this course.
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Training option
Location
At apprentice's workplace
Training at the employer's location.
Training is provided at apprentice's workplaces across England.
Course achievements and participation
Achievements
40%
of apprentices (8 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 60% did not pass or left the course before taking the assessment.
65% national achievement rate
Participation
11
apprentices have completed this course and taken their end-point assessment with this provider since 2024
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 39 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(4 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 4 employers)
75%25%
Communication with employers(selected by 2 employers)
100%0%
Improving apprentice skills(selected by 2 employers)
100%0%
Working with small numbers of apprentices(selected by 1 employer)
0%100%
Adapting to my needs(selected by 3 employers)
67%33%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
75%
25%
4
Communication with employers
100%
0%
2
Improving apprentice skills
100%
0%
2
Working with small numbers of apprentices
0%
100%
1
Adapting to my needs
67%
33%
3
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(20 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 20 apprentices)
85%15%
Ensuring you understand the requirements of your end-point assessment(selected by 20 apprentices)
75%25%
Organisation
Organising well-structured training(selected by 20 apprentices)
85%15%
Providing accessible training resources(selected by 20 apprentices)
95%5%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 20 apprentices)
75%25%
Taking into account your previous learning(selected by 20 apprentices)
85%15%
Giving you relevant training that helps you perform your job better(selected by 20 apprentices)
85%15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 20 apprentices)
80%20%
Support
Helping you learn new skills and develop existing ones(selected by 20 apprentices)
90%10%
Supporting you and your apprenticeship(selected by 20 apprentices)
95%5%
Resolving any issues you have(selected by 20 apprentices)
90%10%
Preparing you for success in your future career(selected by 20 apprentices)
90%10%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
85%
15%
Ensuring you understand the requirements of your end-point assessment
75%
25%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
85%
15%
Providing accessible training resources
95%
5%
Balancing online learning with classroom-based training to suit your apprenticeship
75%
25%
Taking into account your previous learning
85%
15%
Giving you relevant training that helps you perform your job better
85%
15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
80%
20%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
90%
10%
Supporting you and your apprenticeship
95%
5%
Resolving any issues you have
90%
10%
Preparing you for success in your future career
90%
10%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(39 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 39 apprentices)
79%21%
Ensuring you understand the requirements of your end-point assessment(selected by 39 apprentices)
79%21%
Organisation
Organising well-structured training(selected by 39 apprentices)
74%26%
Providing accessible training resources(selected by 39 apprentices)
85%15%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 39 apprentices)
74%26%
Taking into account your previous learning(selected by 39 apprentices)
82%18%
Giving you relevant training that helps you perform your job better(selected by 39 apprentices)
85%15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 39 apprentices)
79%21%
Support
Helping you learn new skills and develop existing ones(selected by 39 apprentices)
90%10%
Supporting you and your apprenticeship(selected by 39 apprentices)
77%23%
Resolving any issues you have(selected by 39 apprentices)
79%21%
Preparing you for success in your future career(selected by 39 apprentices)
85%15%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
79%
21%
Ensuring you understand the requirements of your end-point assessment
79%
21%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
74%
26%
Providing accessible training resources
85%
15%
Balancing online learning with classroom-based training to suit your apprenticeship
74%
26%
Taking into account your previous learning
82%
18%
Giving you relevant training that helps you perform your job better
85%
15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
79%
21%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
90%
10%
Supporting you and your apprenticeship
77%
23%
Resolving any issues you have
79%
21%
Preparing you for success in your future career
85%
15%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Excellent(23 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 12 employers)
83%17%
Communication with employers(selected by 18 employers)
83%17%
Getting new apprentices started(selected by 12 employers)
100%0%
Improving apprentice skills(selected by 7 employers)
71%29%
Working with small numbers of apprentices(selected by 3 employers)
67%33%
Initial assessment of apprentices(selected by 6 employers)
100%0%
Reporting on progress of apprentices(selected by 10 employers)
60%40%
Adapting to my needs(selected by 6 employers)
50%50%
Training facilities(selected by 3 employers)
33%67%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
83%
17%
12
Communication with employers
83%
17%
18
Getting new apprentices started
100%
0%
12
Improving apprentice skills
71%
29%
7
Working with small numbers of apprentices
67%
33%
3
Initial assessment of apprentices
100%
0%
6
Reporting on progress of apprentices
60%
40%
10
Adapting to my needs
50%
50%
6
Training facilities
33%
67%
3
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(41 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 41 apprentices)
80%20%
Ensuring you understand the requirements of your end-point assessment(selected by 41 apprentices)
83%17%
Organisation
Organising well-structured training(selected by 41 apprentices)
85%15%
Providing accessible training resources(selected by 41 apprentices)
95%5%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 41 apprentices)
80%20%
Taking into account your previous learning(selected by 41 apprentices)
88%12%
Giving you relevant training that helps you perform your job better(selected by 41 apprentices)
90%10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 41 apprentices)
83%17%
Support
Helping you learn new skills and develop existing ones(selected by 41 apprentices)
93%7%
Supporting you and your apprenticeship(selected by 41 apprentices)
88%12%
Resolving any issues you have(selected by 41 apprentices)
85%15%
Preparing you for success in your future career(selected by 41 apprentices)
90%10%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
80%
20%
Ensuring you understand the requirements of your end-point assessment
83%
17%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
85%
15%
Providing accessible training resources
95%
5%
Balancing online learning with classroom-based training to suit your apprenticeship
80%
20%
Taking into account your previous learning
88%
12%
Giving you relevant training that helps you perform your job better
90%
10%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
83%
17%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
93%
7%
Supporting you and your apprenticeship
88%
12%
Resolving any issues you have
85%
15%
Preparing you for success in your future career
90%
10%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(43 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 15 employers)
80%20%
Communication with employers(selected by 35 employers)
57%43%
Getting new apprentices started(selected by 15 employers)
93%7%
Improving apprentice skills(selected by 13 employers)
85%15%
Working with small numbers of apprentices(selected by 17 employers)
100%0%
Initial assessment of apprentices(selected by 7 employers)
71%29%
Reporting on progress of apprentices(selected by 28 employers)
39%61%
Adapting to my needs(selected by 10 employers)
70%30%
Training facilities(selected by 6 employers)
83%17%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
80%
20%
15
Communication with employers
57%
43%
35
Getting new apprentices started
93%
7%
15
Improving apprentice skills
85%
15%
13
Working with small numbers of apprentices
100%
0%
17
Initial assessment of apprentices
71%
29%
7
Reporting on progress of apprentices
39%
61%
28
Adapting to my needs
70%
30%
10
Training facilities
83%
17%
6
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(37 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 13 employers)
77%23%
Communication with employers(selected by 26 employers)
58%42%
Getting new apprentices started(selected by 14 employers)
100%0%
Improving apprentice skills(selected by 6 employers)
100%0%
Working with small numbers of apprentices(selected by 13 employers)
92%8%
Initial assessment of apprentices(selected by 13 employers)
92%8%
Reporting on progress of apprentices(selected by 20 employers)
15%85%
Adapting to my needs(selected by 15 employers)
80%20%
Training facilities(selected by 2 employers)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
77%
23%
13
Communication with employers
58%
42%
26
Getting new apprentices started
100%
0%
14
Improving apprentice skills
100%
0%
6
Working with small numbers of apprentices
92%
8%
13
Initial assessment of apprentices
92%
8%
13
Reporting on progress of apprentices
15%
85%
20
Adapting to my needs
80%
20%
15
Training facilities
100%
0%
2
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(107 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 44 employers)
80%20%
Communication with employers(selected by 81 employers)
64%36%
Getting new apprentices started(selected by 41 employers)
98%2%
Improving apprentice skills(selected by 28 employers)
86%14%
Working with small numbers of apprentices(selected by 34 employers)
91%9%
Initial assessment of apprentices(selected by 26 employers)
88%12%
Reporting on progress of apprentices(selected by 58 employers)
34%66%
Adapting to my needs(selected by 34 employers)
71%29%
Training facilities(selected by 11 employers)
73%27%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
80%
20%
44
Communication with employers
64%
36%
81
Getting new apprentices started
98%
2%
41
Improving apprentice skills
86%
14%
28
Working with small numbers of apprentices
91%
9%
34
Initial assessment of apprentices
88%
12%
26
Reporting on progress of apprentices
34%
66%
58
Adapting to my needs
71%
29%
34
Training facilities
73%
27%
11
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(100 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 100 apprentices)
81%19%
Ensuring you understand the requirements of your end-point assessment(selected by 100 apprentices)
80%20%
Organisation
Organising well-structured training(selected by 100 apprentices)
81%19%
Providing accessible training resources(selected by 100 apprentices)
91%9%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 100 apprentices)
77%23%
Taking into account your previous learning(selected by 100 apprentices)
85%15%
Giving you relevant training that helps you perform your job better(selected by 100 apprentices)
87%13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 100 apprentices)
81%19%
Support
Helping you learn new skills and develop existing ones(selected by 100 apprentices)
91%9%
Supporting you and your apprenticeship(selected by 100 apprentices)
85%15%
Resolving any issues you have(selected by 100 apprentices)
84%16%
Preparing you for success in your future career(selected by 100 apprentices)
88%12%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
81%
19%
Ensuring you understand the requirements of your end-point assessment
80%
20%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
81%
19%
Providing accessible training resources
91%
9%
Balancing online learning with classroom-based training to suit your apprenticeship
77%
23%
Taking into account your previous learning
85%
15%
Giving you relevant training that helps you perform your job better
87%
13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
81%
19%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
Riverside Training is a National Independent Training Provider delivering training since 1996. We are a specialist apprenticeship training provider covering key cities in England for the delivery of: Management, Business Administration and Customer Service. We work with employers to upskill existing employees, assist with the recruitment of new apprentices, deliver bespoke commercial courses and offer account management to key accounts.
Riverside Training has been in operation for over 20 years. We have held an SFA contract for the delivery of apprenticeships. As of March 2017 we have been on the Register of Apprenticeships Training Providers (RoATP) and therefore able to deliver apprenticeships to Levy and Non-Levy paying employers.