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This provider offers these training options for this course in WA3 Salford.
You can
remove or change your location
.
This may change what options are available.
If there are multiple training options, the apprentice may do a combination of these.
You'll need to contact the provider to confirm what training they offer.
Training option
Location
At apprentice's workplace
Training at the employer's location.
0.0 miles to apprentice's work location
Day release
One day a week at the provider's location.
78.9 miles to closest location: 31 Homer Road, Solihull, B91 3QJ
Course achievements and participation
Achievements
71.2%
of apprentices (36 of 50) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 28.8% did not pass or left the course before taking the assessment.
73.1% national achievement rate
Participation
177
apprentices have completed this course and taken their end-point assessment with this provider since 2020
Course-level data collected by the Department for Education.
Training provider information
Employer and apprentice reviews for this training provider
Employers
No reviews
Not enough employers have reviewed this provider.
Apprentices
Good
average review from 13 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.
Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024).
Data collected by Department for Education.
These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(1 review)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Communication with employers(selected by 1 employer)
0%100%
Improving apprentice skills(selected by 1 employer)
100%0%
Initial assessment of apprentices(selected by 1 employer)
100%0%
Reporting on progress of apprentices(selected by 1 employer)
0%100%
Training facilities(selected by 1 employer)
100%0%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Communication with employers
0%
100%
1
Improving apprentice skills
100%
0%
1
Initial assessment of apprentices
100%
0%
1
Reporting on progress of apprentices
0%
100%
1
Training facilities
100%
0%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Excellent(5 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 5 apprentices)
100%0%
Ensuring you understand the requirements of your end-point assessment(selected by 5 apprentices)
100%0%
Organisation
Organising well-structured training(selected by 5 apprentices)
100%0%
Providing accessible training resources(selected by 5 apprentices)
100%0%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 5 apprentices)
100%0%
Taking into account your previous learning(selected by 5 apprentices)
100%0%
Giving you relevant training that helps you perform your job better(selected by 5 apprentices)
100%0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 5 apprentices)
100%0%
Support
Helping you learn new skills and develop existing ones(selected by 5 apprentices)
100%0%
Supporting you and your apprenticeship(selected by 5 apprentices)
100%0%
Resolving any issues you have(selected by 5 apprentices)
100%0%
Preparing you for success in your future career(selected by 5 apprentices)
80%20%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
100%
0%
Ensuring you understand the requirements of your end-point assessment
100%
0%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
100%
0%
Providing accessible training resources
100%
0%
Balancing online learning with classroom-based training to suit your apprenticeship
100%
0%
Taking into account your previous learning
100%
0%
Giving you relevant training that helps you perform your job better
100%
0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
100%
0%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
100%
0%
Supporting you and your apprenticeship
100%
0%
Resolving any issues you have
100%
0%
Preparing you for success in your future career
80%
20%
1 August 2023 to 31 July 2024
These reviews are for all courses delivered by this provider in the last full academic year.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
No results. Not enough employers gave feedback about this training provider.
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(13 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 13 apprentices)
31%69%
Ensuring you understand the requirements of your end-point assessment(selected by 13 apprentices)
62%38%
Organisation
Organising well-structured training(selected by 13 apprentices)
62%38%
Providing accessible training resources(selected by 13 apprentices)
54%46%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 13 apprentices)
46%54%
Taking into account your previous learning(selected by 13 apprentices)
77%23%
Giving you relevant training that helps you perform your job better(selected by 13 apprentices)
69%31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 13 apprentices)
85%15%
Support
Helping you learn new skills and develop existing ones(selected by 13 apprentices)
69%31%
Supporting you and your apprenticeship(selected by 13 apprentices)
69%31%
Resolving any issues you have(selected by 13 apprentices)
62%38%
Preparing you for success in your future career(selected by 13 apprentices)
77%23%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
31%
69%
Ensuring you understand the requirements of your end-point assessment
62%
38%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
62%
38%
Providing accessible training resources
54%
46%
Balancing online learning with classroom-based training to suit your apprenticeship
46%
54%
Taking into account your previous learning
77%
23%
Giving you relevant training that helps you perform your job better
69%
31%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
85%
15%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
69%
31%
Supporting you and your apprenticeship
69%
31%
Resolving any issues you have
62%
38%
Preparing you for success in your future career
77%
23%
1 August 2022 to 31 July 2023
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(14 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 8 employers)
88%12%
Communication with employers(selected by 12 employers)
25%75%
Getting new apprentices started(selected by 6 employers)
67%33%
Improving apprentice skills(selected by 7 employers)
57%43%
Working with small numbers of apprentices(selected by 3 employers)
100%0%
Initial assessment of apprentices(selected by 2 employers)
100%0%
Reporting on progress of apprentices(selected by 7 employers)
0%100%
Adapting to my needs(selected by 1 employer)
0%100%
Training facilities(selected by 1 employer)
0%100%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
88%
12%
8
Communication with employers
25%
75%
12
Getting new apprentices started
67%
33%
6
Improving apprentice skills
57%
43%
7
Working with small numbers of apprentices
100%
0%
3
Initial assessment of apprentices
100%
0%
2
Reporting on progress of apprentices
0%
100%
7
Adapting to my needs
0%
100%
1
Training facilities
0%
100%
1
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(11 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 11 apprentices)
91%9%
Ensuring you understand the requirements of your end-point assessment(selected by 11 apprentices)
73%27%
Organisation
Organising well-structured training(selected by 11 apprentices)
73%27%
Providing accessible training resources(selected by 11 apprentices)
82%18%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 11 apprentices)
73%27%
Taking into account your previous learning(selected by 11 apprentices)
82%18%
Giving you relevant training that helps you perform your job better(selected by 11 apprentices)
82%18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 11 apprentices)
91%9%
Support
Helping you learn new skills and develop existing ones(selected by 11 apprentices)
100%0%
Supporting you and your apprenticeship(selected by 11 apprentices)
91%9%
Resolving any issues you have(selected by 11 apprentices)
91%9%
Preparing you for success in your future career(selected by 11 apprentices)
91%9%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
91%
9%
Ensuring you understand the requirements of your end-point assessment
73%
27%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
73%
27%
Providing accessible training resources
82%
18%
Balancing online learning with classroom-based training to suit your apprenticeship
73%
27%
Taking into account your previous learning
82%
18%
Giving you relevant training that helps you perform your job better
82%
18%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
91%
9%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
100%
0%
Supporting you and your apprenticeship
91%
9%
Resolving any issues you have
91%
9%
Preparing you for success in your future career
91%
9%
1 August 2021 to 31 July 2022
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(84 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 13 employers)
62%38%
Communication with employers(selected by 55 employers)
24%76%
Getting new apprentices started(selected by 39 employers)
92%8%
Improving apprentice skills(selected by 15 employers)
73%27%
Working with small numbers of apprentices(selected by 25 employers)
88%12%
Initial assessment of apprentices(selected by 21 employers)
100%0%
Reporting on progress of apprentices(selected by 44 employers)
9%91%
Adapting to my needs(selected by 8 employers)
38%62%
Training facilities(selected by 6 employers)
67%33%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
62%
38%
13
Communication with employers
24%
76%
55
Getting new apprentices started
92%
8%
39
Improving apprentice skills
73%
27%
15
Working with small numbers of apprentices
88%
12%
25
Initial assessment of apprentices
100%
0%
21
Reporting on progress of apprentices
9%
91%
44
Adapting to my needs
38%
62%
8
Training facilities
67%
33%
6
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to 31 July 2021
These reviews are for all courses delivered by this provider.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(59 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 3 employers)
33%67%
Communication with employers(selected by 35 employers)
29%71%
Getting new apprentices started(selected by 28 employers)
93%7%
Improving apprentice skills(selected by 12 employers)
83%17%
Working with small numbers of apprentices(selected by 15 employers)
93%7%
Initial assessment of apprentices(selected by 12 employers)
100%0%
Reporting on progress of apprentices(selected by 34 employers)
6%94%
Adapting to my needs(selected by 5 employers)
80%20%
Training facilities(selected by 6 employers)
33%67%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
33%
67%
3
Communication with employers
29%
71%
35
Getting new apprentices started
93%
7%
28
Improving apprentice skills
83%
17%
12
Working with small numbers of apprentices
93%
7%
15
Initial assessment of apprentices
100%
0%
12
Reporting on progress of apprentices
6%
94%
34
Adapting to my needs
80%
20%
5
Training facilities
33%
67%
6
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
No results. Not enough apprentices gave feedback about this training provider.
1 August 2020 to today
These reviews are for all courses delivered by this provider in the last 5 academic years.
Employer reviews
We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.
Good(158 reviews)
Areas of strength and improvement
Employers can select:
up to 3 things they think are strengths
up to 3 things they think need improvement
Percentage of employers that selected this as a strength
Percentage of employers that selected this as needs improvement
Providing the right training at the right time(selected by 24 employers)
67%33%
Communication with employers(selected by 103 employers)
25%75%
Getting new apprentices started(selected by 73 employers)
90%10%
Improving apprentice skills(selected by 35 employers)
74%26%
Working with small numbers of apprentices(selected by 43 employers)
91%9%
Initial assessment of apprentices(selected by 36 employers)
100%0%
Reporting on progress of apprentices(selected by 86 employers)
7%93%
Adapting to my needs(selected by 14 employers)
50%50%
Training facilities(selected by 14 employers)
50%50%
Statement
Percentage of employers that selected this as a "strength"
Percentage of employers that selected this as "needs improvement"
Total number of employers that selected this statement
Providing the right training at the right time
67%
33%
24
Communication with employers
25%
75%
103
Getting new apprentices started
90%
10%
73
Improving apprentice skills
74%
26%
35
Working with small numbers of apprentices
91%
9%
43
Initial assessment of apprentices
100%
0%
36
Reporting on progress of apprentices
7%
93%
86
Adapting to my needs
50%
50%
14
Training facilities
50%
50%
14
Apprentice reviews
We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.
Good(29 reviews)
How apprentices found the training
We asked apprentices what was to a reasonable standard.
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communication
Communicating clearly with you(selected by 29 apprentices)
66%34%
Ensuring you understand the requirements of your end-point assessment(selected by 29 apprentices)
72%28%
Organisation
Organising well-structured training(selected by 29 apprentices)
72%28%
Providing accessible training resources(selected by 29 apprentices)
72%28%
Balancing online learning with classroom-based training to suit your apprenticeship(selected by 29 apprentices)
66%34%
Taking into account your previous learning(selected by 29 apprentices)
83%17%
Giving you relevant training that helps you perform your job better(selected by 29 apprentices)
79%21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 29 apprentices)
90%10%
Support
Helping you learn new skills and develop existing ones(selected by 29 apprentices)
86%14%
Supporting you and your apprenticeship(selected by 29 apprentices)
83%17%
Resolving any issues you have(selected by 29 apprentices)
79%21%
Preparing you for success in your future career(selected by 29 apprentices)
83%17%
Communication
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you
66%
34%
Ensuring you understand the requirements of your end-point assessment
72%
28%
Organisation
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training
72%
28%
Providing accessible training resources
72%
28%
Balancing online learning with classroom-based training to suit your apprenticeship
66%
34%
Taking into account your previous learning
83%
17%
Giving you relevant training that helps you perform your job better
79%
21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time
90%
10%
Support
Statement
Percentage of apprentices who said this was to a reasonable standard
Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones
86%
14%
Supporting you and your apprenticeship
83%
17%
Resolving any issues you have
79%
21%
Preparing you for success in your future career
83%
17%
Contact this training provider
Registered address
Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, RG27 9UY
Serco offer apprenticeships to over 200 jobs types in sectors such as management, engineering, custodial care, leisure, facilities management, hospitality, business administration and customer service.
As a forward-thinking provider Serco led a group of employers to develop the first Degree-level apprenticeship in Management along with trailblazer apprenticeships for Team Leaders, Operational Managers, Senior Leaders and School Business Professionals.
Trust Serco to provide a stress-free solution via a dedicated contact who can tailor apprenticeships to meet your needs; over 80 Serco contracts have done so since 2002, and have witnessed improved employee productivity and motivation.
For general information about this provider, such as the total participation
and achievement rate for all courses they deliver, view our
provider details page for SERCO LIMITED
.