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Training provider

THE SMB GROUP

UKPRN 10000952

Property maintenance operative (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
Day release One day a week at the provider's location.	Thornborough Road, Coalville, LE67 3TN

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

33

apprentices have completed this course and taken their end-point assessment with this provider since 2021

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Poor (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  0%100%

• Communication with employers(selected by 1 employer)

  0%100%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  0%100%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	0%	100%	1
Communication with employers	0%	100%	1
Getting new apprentices started	100%	0%	1
Reporting on progress of apprentices	0%	100%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (10 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 10 apprentices)

  50%50%

• Ensuring you understand the requirements of your end-point assessment(selected by 10 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 10 apprentices)

  70%30%

• Providing accessible training resources(selected by 10 apprentices)

  80%20%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 10 apprentices)

  80%20%

• Taking into account your previous learning(selected by 10 apprentices)

  60%40%

• Giving you relevant training that helps you perform your job better(selected by 10 apprentices)

  80%20%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 10 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 10 apprentices)

  80%20%

• Supporting you and your apprenticeship(selected by 10 apprentices)

  80%20%

• Resolving any issues you have(selected by 10 apprentices)

  80%20%

• Preparing you for success in your future career(selected by 10 apprentices)

  80%20%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	50%	50%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	70%	30%
Providing accessible training resources	80%	20%
Balancing online learning with classroom-based training to suit your apprenticeship	80%	20%
Taking into account your previous learning	60%	40%
Giving you relevant training that helps you perform your job better	80%	20%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	80%	20%
Resolving any issues you have	80%	20%
Preparing you for success in your future career	80%	20%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 8 apprentices)

  38%62%

• Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

  88%12%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 8 apprentices)

  50%50%

• Providing accessible training resources(selected by 8 apprentices)

  50%50%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

  75%25%

• Taking into account your previous learning(selected by 8 apprentices)

  62%38%

• Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

  50%50%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

  62%38%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 8 apprentices)

  62%38%

• Supporting you and your apprenticeship(selected by 8 apprentices)

  62%38%

• Resolving any issues you have(selected by 8 apprentices)

  62%38%

• Preparing you for success in your future career(selected by 8 apprentices)

  50%50%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	38%	62%
Ensuring you understand the requirements of your end-point assessment	88%	12%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	50%	50%
Providing accessible training resources	50%	50%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	62%	38%
Giving you relevant training that helps you perform your job better	50%	50%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	62%	38%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	62%	38%
Supporting you and your apprenticeship	62%	38%
Resolving any issues you have	62%	38%
Preparing you for success in your future career	50%	50%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (26 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 11 employers)

  73%27%

• Communication with employers(selected by 22 employers)

  45%55%

• Getting new apprentices started(selected by 13 employers)

  92%8%

• Improving apprentice skills(selected by 10 employers)

  70%30%

• Working with small numbers of apprentices(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 6 employers)

  50%50%

• Reporting on progress of apprentices(selected by 16 employers)

  31%69%

• Adapting to my needs(selected by 5 employers)

  20%80%

• Training facilities(selected by 11 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	73%	27%	11
Communication with employers	45%	55%	22
Getting new apprentices started	92%	8%	13
Improving apprentice skills	70%	30%	10
Working with small numbers of apprentices	100%	0%	2
Initial assessment of apprentices	50%	50%	6
Reporting on progress of apprentices	31%	69%	16
Adapting to my needs	20%	80%	5
Training facilities	100%	0%	11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (15 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 15 apprentices)

  47%53%

• Ensuring you understand the requirements of your end-point assessment(selected by 15 apprentices)

  53%47%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 15 apprentices)

  53%47%

• Providing accessible training resources(selected by 15 apprentices)

  67%33%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 15 apprentices)

  60%40%

• Taking into account your previous learning(selected by 15 apprentices)

  60%40%

• Giving you relevant training that helps you perform your job better(selected by 15 apprentices)

  53%47%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 15 apprentices)

  80%20%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 15 apprentices)

  80%20%

• Supporting you and your apprenticeship(selected by 15 apprentices)

  47%53%

• Resolving any issues you have(selected by 15 apprentices)

  73%27%

• Preparing you for success in your future career(selected by 15 apprentices)

  67%33%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	47%	53%
Ensuring you understand the requirements of your end-point assessment	53%	47%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	53%	47%
Providing accessible training resources	67%	33%
Balancing online learning with classroom-based training to suit your apprenticeship	60%	40%
Taking into account your previous learning	60%	40%
Giving you relevant training that helps you perform your job better	53%	47%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	47%	53%
Resolving any issues you have	73%	27%
Preparing you for success in your future career	67%	33%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (71 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 11 employers)

  64%36%

• Communication with employers(selected by 50 employers)

  34%66%

• Getting new apprentices started(selected by 25 employers)

  84%16%

• Improving apprentice skills(selected by 23 employers)

  87%13%

• Working with small numbers of apprentices(selected by 7 employers)

  86%14%

• Initial assessment of apprentices(selected by 16 employers)

  94%6%

• Reporting on progress of apprentices(selected by 38 employers)

  8%92%

• Adapting to my needs(selected by 17 employers)

  53%47%

• Training facilities(selected by 19 employers)

  95%5%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	64%	36%	11
Communication with employers	34%	66%	50
Getting new apprentices started	84%	16%	25
Improving apprentice skills	87%	13%	23
Working with small numbers of apprentices	86%	14%	7
Initial assessment of apprentices	94%	6%	16
Reporting on progress of apprentices	8%	92%	38
Adapting to my needs	53%	47%	17
Training facilities	95%	5%	19

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (69 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 20 employers)

  70%30%

• Communication with employers(selected by 46 employers)

  52%48%

• Getting new apprentices started(selected by 19 employers)

  84%16%

• Improving apprentice skills(selected by 22 employers)

  77%23%

• Working with small numbers of apprentices(selected by 14 employers)

  86%14%

• Initial assessment of apprentices(selected by 13 employers)

  92%8%

• Reporting on progress of apprentices(selected by 33 employers)

  18%82%

• Adapting to my needs(selected by 21 employers)

  71%29%

• Training facilities(selected by 18 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	70%	30%	20
Communication with employers	52%	48%	46
Getting new apprentices started	84%	16%	19
Improving apprentice skills	77%	23%	22
Working with small numbers of apprentices	86%	14%	14
Initial assessment of apprentices	92%	8%	13
Reporting on progress of apprentices	18%	82%	33
Adapting to my needs	71%	29%	21
Training facilities	100%	0%	18

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (168 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 44 employers)

  68%32%

• Communication with employers(selected by 120 employers)

  43%57%

• Getting new apprentices started(selected by 58 employers)

  86%14%

• Improving apprentice skills(selected by 56 employers)

  80%20%

• Working with small numbers of apprentices(selected by 23 employers)

  87%13%

• Initial assessment of apprentices(selected by 35 employers)

  86%14%

• Reporting on progress of apprentices(selected by 88 employers)

  16%84%

• Adapting to my needs(selected by 43 employers)

  58%42%

• Training facilities(selected by 49 employers)

  98%2%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	68%	32%	44
Communication with employers	43%	57%	120
Getting new apprentices started	86%	14%	58
Improving apprentice skills	80%	20%	56
Working with small numbers of apprentices	87%	13%	23
Initial assessment of apprentices	86%	14%	35
Reporting on progress of apprentices	16%	84%	88
Adapting to my needs	58%	42%	43
Training facilities	98%	2%	49

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (33 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 33 apprentices)

  45%55%

• Ensuring you understand the requirements of your end-point assessment(selected by 33 apprentices)

  76%24%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 33 apprentices)

  58%42%

• Providing accessible training resources(selected by 33 apprentices)

  67%33%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 33 apprentices)

  70%30%

• Taking into account your previous learning(selected by 33 apprentices)

  61%39%

• Giving you relevant training that helps you perform your job better(selected by 33 apprentices)

  61%39%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 33 apprentices)

  82%18%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 33 apprentices)

  76%24%

• Supporting you and your apprenticeship(selected by 33 apprentices)

  61%39%

• Resolving any issues you have(selected by 33 apprentices)

  73%27%

• Preparing you for success in your future career(selected by 33 apprentices)

  67%33%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	45%	55%
Ensuring you understand the requirements of your end-point assessment	76%	24%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	58%	42%
Providing accessible training resources	67%	33%
Balancing online learning with classroom-based training to suit your apprenticeship	70%	30%
Taking into account your previous learning	61%	39%
Giving you relevant training that helps you perform your job better	61%	39%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	82%	18%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	76%	24%
Supporting you and your apprenticeship	61%	39%
Resolving any issues you have	73%	27%
Preparing you for success in your future career	67%	33%

Contact this training provider

• Registered address: C/O Stephenson Campus, Thornborough Road, Coalville, LE67 3TN
• Email: apprenticeships@stephensoncoll.ac.uk
• Telephone: 01530 519001
• Website: http://stephensoncoll.ac.uk/apprenticeships

Training provider overview and courses delivered

View 38 courses delivered by this training provider

Select a course to view location, training options and contact details

• Installation and maintenance electrician (level 3)
• Property maintenance operative (level 2)
• Surveying technician (level 3)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Land-based service engineering technician (level 3)
• Gas engineering operative (level 3)
• Heavy vehicle service and maintenance technician (level 3)
• Furniture manufacturer (level 2)
• Sports turf operative (level 2)
• Maintenance and operations engineering technician (level 3)
• Hairdressing professional (level 2)
• Facilities management supervisor (level 3)
• Engineering technician (level 3)
• Horticulture or landscape construction operative (level 2)
• Civil engineering technician (level 3)
• Plumbing and domestic heating technician (level 3)
• Carpentry and joinery (level 2)
• Craft carpentry and joinery (level 3)
• Civil engineering senior technician (level 4)
• Autocare technician (level 2)
• Bricklayer (level 2)
• Painter and decorator (level 2)
• Engineering operative (level 2)
• Engineering fitter (level 3)
• Groundworker (level 2)
• Metal fabricator (level 3)
• Construction quantity surveying technician (level 4)
• Plate welder (level 3)
• Construction design and build technician (level 4)
• Construction site supervisor (level 4)
• Countryside worker (level 2)
• BEMS (building energy management systems) controls engineer (level 4)
• Lift truck and powered access engineering technician (level 3)
• General farm worker (level 2)
• Construction support technician (level 3)
• Domestic electrician (level 3)
• Craft bricklayer (level 3)
• Mechatronics maintenance technician (level 3)

SMB College Group is a leading Further and Higher Education college based in Leicestershire, specialising in land-based, sport, technical, trade and creative arts across 3 campuses. A wide range of study options are offered, including full-time courses, apprenticeships, Undergraduate programmes, industry qualifications, and more.

SMB College Group works with hundreds of employers across the UK to support apprentices through their training in a wide variety of sectors. The College recently won the Nachural Entrepreneurship Award for Promoting Apprenticeships, recognising the excellent work they do with local and national businesses, offering apprenticeships and up-skilling employees to build sustainable, ambitious workforces of the future.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for THE SMB GROUP .

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Shortlisted

THE SMB GROUP is 1 of 110 training providers for Property maintenance operative (level 2).

View training providers for this course