Apprenticeship training course

Electrical, electronic product service and installation engineer (level 3)

There are 2 training providers who offer this course.

Information about Electrical, electronic product service and installation engineer (level 3)

Installing and servicing a range of domestic and commercial equipment.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Health & safety regulations and practices relevant to the role.
  • Testing to EU/BS Product Standards.( oven internal temperature & surface temperature tests)
  • PAT (Portable Appliance Testing)
  • Customer care techniques including any particular company policies.
  • Environmental legislation ie WEEE (Waste Electrical & Electronic Equipment) Directive.
  • Health and safety regulations and practices including waste carriage regulations and Electrostatic Discharge (ESD).
  • Electrical services, utility services, signal requirements and network connections.
  • Manufacturer™s installation requirements eg: Ventilation, building strength, viewing distance and other site requirements.
  • The operating principles and products operating sequence.
  • The function of software in the operation of the product.
  • Manufacturer™s service manuals as appropriate.
  • The importance of van stock maintenance.
  • The principles by which the product operates to help diagnose the faulty area and component or software.

  Skills

  • Observe health and safety regulations and procedures including:
  • Apply electrical safety tests.
  • Avoid the hazard left by residual energy.
  • Ensure all tools and equipment are safe and fit for purpose.
  • Understand and apply EU/BS product standards.
  • Apply Portable Appliance Testing.
  • Identify and use the appropriate mode of communication and be able to deal with and listen to customers.
  • Comply with health and safety procedures to protect colleagues, customers and their family.
  • Resolve disputes and know who to report to in case of problems.
  • Research and apply environmental legislation that is current and appropriate to installations and repairs.
  • Advise customers on energy saving practices and choosing environmentally friendly purchases in the future.
  • Use the correct lifting techniques.
  • Apply safe stowing procedures.
  • Fit / remove safety bolts.
  • Deliver product.
  • Agree suitable site, with customer, for installation.
  • Carry out electrical safety tests.
  • Install product to manufacturer's regulations.
  • Make network connections including WiFi, Internet and blue tooth.
  • Demonstrate product to customer's satisfaction ensuring customer can operate product.
  • Complete paperwork including re-call registration if agreed with customer.
  • Select, use and apply diagnostic tools and aids to locate fault.
  • Ensure that there is not a primary reason for fault occurring.
  • Ensure replacement components are correct and meet specification.
  • Replace components or reinstate software using correct sequence, appropriate tools and techniques.
  • Ensure no damage to other components.
  • Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer.
  • Communicate technical findings and Product / claim investigations, both verbally and in writing.
  • Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products
  • Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults.
  • Understand and apply the principles behind product connectivity
  • Understand and complete Network & Router set-up
  • Relate performance to speed and/or set-up of the customer network
  • Understand Apps and use them in product function & troubleshooting

  Behaviours

  • Giving a good impression of their employer and themselves by being polite and appropriately dressed.
  • Having a friendly greeting and manner to colleagues and customers
  • Showing respect for customer™s property and possessions
  • Having concern for the safety of colleagues, customers, their family and pets
  • Continuing ˜personal professional development™ in an industry that is changing rapidly
  • Developing a trusting relationship with customers and colleagues
• Apprenticeship category (sector): Engineering and manufacturing
• Qualification level: 3; Equal to A level
• Course duration: 36 months
• Funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Installer
  • Service engineer
  • Service technician

View more information about Electrical, electronic product service and installation engineer (level 3) from the Institute for Apprenticeships and Technical Education.