Apprenticeship training course
Electrical, electronic product service and installation engineer (level 3)
Installing and servicing a range of domestic and commercial equipment.
- Qualification level
-
3
Equivalent to A level. - Typical duration
- 36 months
- Apprenticeship category
- Engineering and manufacturing
- Maximum funding
-
£9,000
Maximum amount government will fund
for apprenticeship training. - Also known as
-
- Installer
- Service engineer
- Service technician
- Skills
-
Skills an apprentice will learn
- Observe health and safety regulations and procedures including:
- Apply electrical safety tests.
- Avoid the hazard left by residual energy.
- Ensure all tools and equipment are safe and fit for purpose.
- Understand and apply EU/BS product standards.
- Apply Portable Appliance Testing.
- Identify and use the appropriate mode of communication and be able to deal with and listen to customers.
- Comply with health and safety procedures to protect colleagues, customers and their family.
- Resolve disputes and know who to report to in case of problems.
- Research and apply environmental legislation that is current and appropriate to installations and repairs.
- Advise customers on energy saving practices and choosing environmentally friendly purchases in the future.
- Use the correct lifting techniques.
- Apply safe stowing procedures.
- Fit / remove safety bolts.
- Deliver product.
- Agree suitable site, with customer, for installation.
- Carry out electrical safety tests.
- Install product to manufacturer's regulations.
- Make network connections including WiFi, Internet and blue tooth.
- Demonstrate product to customer's satisfaction ensuring customer can operate product.
- Complete paperwork including re-call registration if agreed with customer.
- Select, use and apply diagnostic tools and aids to locate fault.
- Ensure that there is not a primary reason for fault occurring.
- Ensure replacement components are correct and meet specification.
- Replace components or reinstate software using correct sequence, appropriate tools and techniques.
- Ensure no damage to other components.
- Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer.
- Communicate technical findings and Product / claim investigations, both verbally and in writing.
- Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products
- Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults.
- Understand and apply the principles behind product connectivity
- Understand and complete Network & Router set-up
- Relate performance to speed and/or set-up of the customer network
- Understand Apps and use them in product function & troubleshooting
Full information on Electrical, electronic product service and installation engineer (level 3) is available from the Institute for Apprenticeships and Technical Education.