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Apprenticeship training course

Supply chain practitioner (fast moving consumer good) (previously Operator Manager) (level 3)

Organising and coordinating a network of interconnected businesses in the provision of goods and services to the end customer.

Qualification level
Equivalent to A level.
Typical duration
30 months
Apprenticeship category
Transport and logistics
Maximum funding
Maximum amount government will fund
for apprenticeship training.
Also known as
  • business analysts
  • business consultants
  • logistics analyst
  • supply chain analysis
Skills an apprentice will learn
  • Prioritise the flow of FMCG products or services based on evolving and changing information; meeting critical deadlines to ensure the efficient running of the FMCG supply chain, including managing unexpected demand
  • Lead and participate in everyday problem solving activities required for the FMCG industry where small process improvements can have a significant improvement on the rest of the supply chain, using recognised techniques: 5 Whys and fishbone analysis
  • Use continuous improvement techniques to improve performance in the FMCG supply chain, such as forecast accuracy
  • Lead the creation/development of Standard Operating Procedures to ensure improvements are documented and shared around the business
  • Manipulate and interpret constantly changing data sets to inform decision making in the supply chain function(s)
  • Analyse large amounts of data to identify key trends and themes that affect the FMCG supply chain; make recommendations to internal and external customers, the world of increasing data availability sources may include customer electronic point of sale (EPOS) data, historic forecast vs. dispatch data, historic customer shipping/delivery data
  • Use IT systems for the supply chain; Excel and company and customer systems
  • Complete supply chain documentation for audit requirements
  • Develop and manage a small project plan within a supply chain function(s) to improve operational performance
  • Identify, manage and escalate risks to the business, such as customers significantly exceeding their forecast, factory breakdowns, supplier failures, delivery failures and customer relationship issues through to not fulfilling an order in full, to ensure that products produced and delivered against very short lead times are available whenever and wherever consumers choose to purchase, at the lowest possible cost
  • Communicate using appropriate methods and FMCG terminology; verbal, email, face to face

Full information on Supply chain practitioner (fast moving consumer good) (previously Operator Manager) (level 3) is available from the Institute for Apprenticeships and Technical Education.

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