Training provider

NORTHERN TRAINS LIMITED

UKPRN 10085493

Passenger transport operative (level 2)

Training options for this course

This provider offers these training options for this course in Canterbury, Kent. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Block release Training in blocks of a week or more at the provider's location.	207.3 miles to closest location: Boulton House 17-21, Chorlton Street, Manchester, M1 3HY

Course achievements and participation

Achievements

85.4%

of apprentices (137 of 160) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 14.6% did not pass or left the course before taking the assessment.

83.5% national achievement rate

Participation

403

apprentices have completed this course and taken their end-point assessment with this provider since 2022

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Good

average review from 26 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers have given feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (12 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 12 apprentices)

  83%17%

• Ensuring you understand the requirements of your end-point assessment(selected by 12 apprentices)

  92%8%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 12 apprentices)

  83%17%

• Providing accessible training resources(selected by 12 apprentices)

  92%8%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 12 apprentices)

  92%8%

• Taking into account your previous learning(selected by 12 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 12 apprentices)

  92%8%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 12 apprentices)

  92%8%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 12 apprentices)

  92%8%

• Supporting you and your apprenticeship(selected by 12 apprentices)

  83%17%

• Resolving any issues you have(selected by 12 apprentices)

  92%8%

• Preparing you for success in your future career(selected by 12 apprentices)

  92%8%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	83%	17%
Ensuring you understand the requirements of your end-point assessment	92%	8%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	83%	17%
Providing accessible training resources	92%	8%
Balancing online learning with classroom-based training to suit your apprenticeship	92%	8%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	92%	8%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	92%	8%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	83%	17%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	92%	8%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (26 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 26 apprentices)

  62%38%

• Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)

  73%27%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 26 apprentices)

  65%35%

• Providing accessible training resources(selected by 26 apprentices)

  69%31%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)

  77%23%

• Taking into account your previous learning(selected by 26 apprentices)

  73%27%

• Giving you relevant training that helps you perform your job better(selected by 26 apprentices)

  73%27%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)

  81%19%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 26 apprentices)

  88%12%

• Supporting you and your apprenticeship(selected by 26 apprentices)

  77%23%

• Resolving any issues you have(selected by 26 apprentices)

  62%38%

• Preparing you for success in your future career(selected by 26 apprentices)

  69%31%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	62%	38%
Ensuring you understand the requirements of your end-point assessment	73%	27%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	65%	35%
Providing accessible training resources	69%	31%
Balancing online learning with classroom-based training to suit your apprenticeship	77%	23%
Taking into account your previous learning	73%	27%
Giving you relevant training that helps you perform your job better	73%	27%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	81%	19%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	88%	12%
Supporting you and your apprenticeship	77%	23%
Resolving any issues you have	62%	38%
Preparing you for success in your future career	69%	31%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (18 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 18 apprentices)

  78%22%

• Ensuring you understand the requirements of your end-point assessment(selected by 18 apprentices)

  78%22%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 18 apprentices)

  61%39%

• Providing accessible training resources(selected by 18 apprentices)

  78%22%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 18 apprentices)

  56%44%

• Taking into account your previous learning(selected by 18 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 18 apprentices)

  78%22%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 18 apprentices)

  72%28%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 18 apprentices)

  83%17%

• Supporting you and your apprenticeship(selected by 18 apprentices)

  72%28%

• Resolving any issues you have(selected by 18 apprentices)

  72%28%

• Preparing you for success in your future career(selected by 18 apprentices)

  78%22%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	78%	22%
Ensuring you understand the requirements of your end-point assessment	78%	22%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	61%	39%
Providing accessible training resources	78%	22%
Balancing online learning with classroom-based training to suit your apprenticeship	56%	44%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	78%	22%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	72%	28%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	83%	17%
Supporting you and your apprenticeship	72%	28%
Resolving any issues you have	72%	28%
Preparing you for success in your future career	78%	22%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (56 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 56 apprentices)

  71%29%

• Ensuring you understand the requirements of your end-point assessment(selected by 56 apprentices)

  79%21%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 56 apprentices)

  68%32%

• Providing accessible training resources(selected by 56 apprentices)

  77%23%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 56 apprentices)

  73%27%

• Taking into account your previous learning(selected by 56 apprentices)

  79%21%

• Giving you relevant training that helps you perform your job better(selected by 56 apprentices)

  79%21%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 56 apprentices)

  80%20%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 56 apprentices)

  88%12%

• Supporting you and your apprenticeship(selected by 56 apprentices)

  77%23%

• Resolving any issues you have(selected by 56 apprentices)

  71%29%

• Preparing you for success in your future career(selected by 56 apprentices)

  77%23%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	71%	29%
Ensuring you understand the requirements of your end-point assessment	79%	21%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	68%	32%
Providing accessible training resources	77%	23%
Balancing online learning with classroom-based training to suit your apprenticeship	73%	27%
Taking into account your previous learning	79%	21%
Giving you relevant training that helps you perform your job better	79%	21%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	80%	20%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	88%	12%
Supporting you and your apprenticeship	77%	23%
Resolving any issues you have	71%	29%
Preparing you for success in your future career	77%	23%

Contact this training provider

• Registered address: George Stephenson House, Toft Green, York, YO1 6JT
• Email: SMB-ApprenticeshipTeam@northernrailway.co.uk
• Telephone: 01904 568101
• Website: https://www.northernrailway.co.uk/about-us/contact-directory

Training provider overview and courses delivered

View 2 courses delivered by this training provider

Select a course to view location, training options and contact details

• Passenger transport operative (level 2)
• Train driver (level 3)

Northern Trains are a specialist provider of apprenticeships in the logistic sector. Covering the Passenger Transport Operative and Train Driver apprenticeships, Northern trains around 250 apprentices per year and are recognised as one of the largest providers of these apprenticeships in England. Covering the entire of the North, Northern is available to take on apprentices from other train operating companies across the country. Northern is due its first official OFSTED but received reasonable progress in its new provider monitoring visit.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for NORTHERN TRAINS LIMITED .

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Shortlisted

NORTHERN TRAINS LIMITED is 1 of 8 training providers for Passenger transport operative (level 2).

View training providers for this course