Apprenticeship training course

Network engineer (level 4)

There are 30 training providers who offer this course.

Information about Network engineer (level 4)

Designing, installing, maintaining and supporting communication networks within an organisation or between organisations.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • the causes and consequences of network and IT infrastructure failures
  • the architecture of typical IT systems, including hardware, OS, server, virtualisation, voice, cloud and applications
  • the techniques for systems performance and optimisation
  • diagnostic techniques and tools to interrogate and gather information regarding systems performance
  • organizational procedures to deal with recording information effectively and in line with protocols
  • Service Level Agreements (SLAs) and their application to delivering network engineering activities in line with contractual obligations and customer service
  • their role in Business Continuity and Disaster Recovery
  • the purposes and uses of ports and protocols
  • devices, applications, protocols and services at their appropriate OSI and, or, TCP or IP layers
  • the concepts and characteristics of routing and switching
  • the characteristics of network topologies, types and technologies
  • wireless technologies and configurations
  • cloud concepts and their purposes
  • functions of network services
  • the different types of network maintenance
  • how current legislation relates to or impacts occupation
  • troubleshooting methodologies for network and IT infrastructure
  • how to integrate a server into a network
  • the types of security threats to networks and IT infrastructure assets
  • how to use tools to automate network tasks
  • approaches to change management

  Skills

  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems

  Behaviours

  • work independently and demonstrate initiative being resourceful when faced with a problem and taking responsibility for solving problems within their own remit
  • work securely within the business
  • work within the goals, vision and values of the organisation
  • take a wider view of the strategic objectives of the tasks or projects they are working on including the implications for accessibility by users and diversity
  • works to meet or exceed customers’ requirements and expectations
  • Identifies issues quickly, investigates and solves complex problems and applies appropriate solutions. Ensures the true root cause of any problem is found and a solution is identified which prevents recurrence
  • Committed to continued professional development in order to ensure growth in professional skill and knowledge
  • Work effectively under pressure showing resilience
• Apprenticeship category (sector): Digital
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Maximum funding: £18,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Network Engineer
  • Systems Engineer
  • Network Administrator
  • Network Architect
  • Desk based Engineer
  • Field based Engineer
  • Infrastructure Engineer
  • Dynamic Network Engineer

View more information about Network engineer (level 4) from the Institute for Apprenticeships and Technical Education.