Training provider

CITY SKILLS LIMITED

UKPRN 10065422

HR support (level 3)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice's workplaces across England.
Block release Training in blocks of a week or more at the provider's location.	Block release at multiple locations. View all block release locations Holywell Hill, St Albans, Herts, AL1 2DL Unit 1A, Findlay Road, High Street, Kings Heath, B14 7SN 41 Station Street, Birmingham, B5 4DY Paragon House, 51 Homer Road, Solihull, B91 3QJ Princess Anne Road, Frome, BA11 2SA Chapel Annexe, Chapel Place, Hammerton Street, Burnley, BB11 1LE The Green, Darwen, BB3 1PW Leisure Exchange, Vicar Lane, Bradford, BD1 5LD Preston Street, Lister Hill, BD7 1JE 2 Lansdowne Crescent, Bournemouth, BH1 1SA First Floor Flat, 58 High Street, Poole, BH15 1DA Town Hall, Victoria Square, Bolton, BL1 1RU 88-92 Queens Road, Brighton, BN1 3XE Littlehampton Swimming Sports Centre, Sea Road, Rustington, West Sussex, BN16 2NA Central Library, High Street, Bromley, BR1 1EX Hilda May Avenue, Swanley, Kent, BR8 7BT One Temple Quay, Temple Back East, Bristol, BS1 6DZ Fiddlers Wood Lane, Bradley Stoke, South Glos, BS32 9BS Victoria House 101-105, Victoria Road, Chelmsford, CM1 1JR 1-2 Market House, Harlow, CM20 1BL Charter Way, Braintree, Essex, CM77 8YJ 68 Culver Street East, Colchester, CO1 1LF Colne Road, Halstead, Essex, CO9 2HR 451 Puriey Way, Croydon, CR0 4RG 59, Capital Business Centre 22, Croydon, London, CR2 0BS Support Centre, 57 Stoats Nest Road, Coulsdon, Surrey, CR5 2JJ Townwall Street, Dover, Kent, CT16 1LN 9 Little Park Street, Coventry, CV1 2UR Demonteford Way, Lynchgate Road, Coventry, CV4 7EH Millwood, Wrenbury Road, Nantwich, Cheshire, CW5 8DQ Brampton Road, Bexley Heath, Kent, DA7 4HH 51 Sadler Gate, Derby, DE1 3NQ Bakewell Road, Matlock, Derbyshire, DE4 3AZ Town Hall, Feethams, Darlington, DL1 5QT Catterick Leisure Centre, Gough Road, Catterick Garrison, North Yorkshire, DL9 3EL 23-29 Cole Street, Scunthorpe, DN15 6QY 186 Lea Road, Gainsborough, DN21 1AN New Oxford House, 2 George Street, Grimsby, DN31 1HB 11 Poppy Street, Balby, Doncaster, DN4 8FW Clayesmore Sports Centre, Iwerne Minster, Blandford, DT11 8LL 29-30 High Street, Dudley, DY1 1PJ Bell Street, Strourbridge, West Midlands, DY8 1AE Redbridge Lane West, Wanstead, London, E11 2JZ Mulberry Place, 5 Clove Crescent, London, E14 2BG Waltham Forest Town Hall, Fellowship Square, Forest Road, London, E17 4JF Town Hall, Mare Street, London, E8 1EA Golden Lane Estate, London, EC1Y 0SH 192 Southbury Road, Enfield, London, EN1 1YP The Senate, Southernhay Gardens, Exeter, EX1 1UG The Bubble 205, 205 High Street, Honiton, Devon, EX14 1LQ 160 Promenade, Blackpool, FY1 1RE 1 Alvin Street, Gloucester, GL1 3EJ Town Hall, Imperial Square, Cheltenham, GL50 1QA 27A Dyer Street, Cirencester, Glos, GL7 2PP Surrey Sports Park, University Of Surrey, Richard Meyjes Road, Guildford, GU2 7AD Centre Management Suite, The Peacocks Centre, Woking, GU21 6GH 79 College Road, Harrow, HA1 1BD 22-24 Market Street, Huddersfield, HD1 2ET Unit 11, Nortonthorpe Mill, Wakefield Road, Scissett, HD8 9LA Unit 13 Maylands Business Park, Redbourne Road, Hemel Hemsptead, Herts, HP2 7ES 65 Carr Lane, Hull, HU1 3RQ Clough Road, Hull, HU5 1SR Town Hall, 1 Town Square, Barking, IG11 7LU High Street, Ilford, Essex, IG6 2EA Bourne Hall, Bourne Hill, Ipswich, Suffolk, IP2 8ND Guildhall 2, High Street, Kingston Upon Thames, KT1 1EU Guildford Rd, Leatherhead, Surrey, KT22 9BL Clayton Square Shopping Centre, Great Charlotte Street, Liverpool, L1 1QR Baird House, 360 Edge Lane, Liverpool, L7 9NJ 21 Campbell Street, Leicester, LE1 1AA Loughborough Leisure Centre, Browns Lane, Loughborough, Leicestershire, LE11 3HE Viking House, 98 Newland, Lincoln, LN1 1YA 40 Great George Street, Leeds, LS1 3DL Wright Leisure Ltd, Unit 1, Kirkstall Industrial Estate, Kirkstall Road, LS4 2AZ 136 Tennyson Road, Luton, LU1 3RP Unit 9, Bennett Street, Manchester, M12 5AQ Reich House 197-203, Chapel Street, Salford, M3 5EQ 601 Maidstone Road, Rochester, Kent, ME1 3QJ Town Hall, Middle Row, Maidstone, ME14 1TF 6-10 Allhallows, Bedford, MK40 1LJ 288 Hillgrounds Road, Bedford, Bedfordshire, MK42 8SZ 24 Silbury Arcade, Milton Keynes, MK9 3ES Winchmore Hill Road, London, N14 6AD Arcadian Gardens, London, N22 5AA Omnibus Business Centre 39-41, North Road, London, N7 9DP St. James Park, Strawberry Place, Newcastle Upon Tyne, NE1 4ST 3-4 Trinity Square, Gateshead, NE8 1AG East West Building, 2 Tollhouse Hill, Nottingham, NG1 5FS Woodview, Cotgrave, Nottinghamshire, NG12 3PJ 1-2 Grosvenor Centre, Union Street, Northampton, NN1 2EW Greening Road, Rothwell, Northamptonshire, NN14 6BB 140-146 Camden Street, London, NW1 9PF Donnington Road, Willesden, London, NW10 3QX Highgate Studios 53-79, Highgate Road, London, NW5 1TL Rochdale Road, Oldham, OL1 2JH Number One Riverside, Smith Street, Rochdale, OL16 1XU Pegasus Road, Blackbird Leys, Oxford, OX4 6JL Grant House, 101 Bourges Boulevard, Peterborough, PE1 1NG 59 Fen Road, Holbeach, Spalding, Lincs, PE12 8QA Armada Way, Plymouth, PL1 2HJ Callington Road, Saltash, Cornwall, PL12 6DJ Mill Lane, Chichester, PO20 9BH Black Bull Lane, Preston, Lancashire, PR2 9YA 4-8 Duke Street, Reading, RG1 4RY Northumberland Avenue, Reading, Berkshire, RG2 8DF The Management Suite, Paddington House, Town Centre, Basingstoke, RG21 7LJ Pinnacle, Station Way, Crawley, RH10 1JH 2 Peglar Way, Crawley, RH11 7GU The Brewery, Romford, RM1 1AU Acero, 1 Concourse Way, Sheffield, S1 2BJ Town Hall, Rose Hill, Chesterfield, S40 1LP Digital Media Centre, County Way, Barnsley, S70 2JW Moor Lane, Brierley, Common, Barnsley, S72 9HB 160 Tooley Street, London, SE1 2QH China Works, 100 Black Prince Road, London, SE1 7SJ Old Royal Naval College, Park Row, London, SE10 9LS 41 Loampit Vale, Lewisham, London, SE13 7FT Market Square, Stevenage, SG1 1EP 6 Senate Place, Stevenage, Hertfordshire, SG1 4QS Mersey Square, Stockport, SK1 1SP 150-154 Hurdsfield Road, Macclesfield, Cheshire, SK10 2PY The Observatory Shopping Centre, High Street, Slough, Berkshire, SL1 1LN Swindon Railway Station, Station Road, Swindon, SN1 1DQ Southbroom Road, Devizes, Wiltshire, SN10 5AB 366-368 Shirley Road, Southampton, Hants, SO15 3HY 1 Highfield Road, Southampton, SO17 1NX Weaveland Road, Tisbury, Salisbury, SP3 6HJ Unit 1, Business & Innovation Centre, Wearfield, Sunderland, SR5 2TA Central House, 8 Clifftown Road, Southend-On-Sea, SS1 1AB Basildon Centre, St. Martins Square, Basildon, SS14 1DL Southend Leisure And Tennis Centre, Garon Park, Eastern Avenue, Southend-On-Sea, SS2 4FA China Street, Stoke-On-Trent, Staffordshire, ST4 3NJ Garrat Lane, London, SW18 4TF Tuition House 27-37, St. Georges Road, London, SW19 4EU Unit 1C, Sundrome Park, Arlington Way, SY1 4YA Fore Street, Chard, Somerset, TA20 1EP Management Suite, Southwater, Telford, TF3 4BX Priory Meadow, Hastings, TN34 1PH Saint Johns Road, Tunbridge Wells, Kent, TN4 9TX 11 South Street, Torquay, Devon, TQ2 5AE Penzance Leisure Centre, St Clare, Penzance, Cornwall, TR18 3QW Twickenham Road, Middlesex, TW7 7EU Oriel House, 26 The Quadrant, Richmond, TW9 1DL 8 Windmill Avenue, South, UB2 4XE The Charter Building, Charter Place, Uxbridge, UB8 1JG 120 Oxford Street, London, W1D 1LT Town Hall, King Street, London, W6 9JU 239 Kensington High Street, London, W8 6SN Bank Park House, Kendrick Street, Warrington, WA1 1UZ Boundary Road, St Helens, Merseyside, WA10 2PX 3 West Parade, Wakefield, WF1 1LT Colorado Way, Castleford, WF10 4TA The Office Suite, New Market Hall, Wigan, WN1 1PX Unit 10, Riverside Industrial Estate, Powerstation Road, Rugeley, WS15 2YR 1 Salisbury Street, Wolverhampton, WV3 0BG St. Leonards Place, York, YO1 7HD
Day release One day a week at the provider's location.	Day release at multiple locations. View all day release locations Holywell Hill, St Albans, Herts, AL1 2DL Unit 1A, Findlay Road, High Street, Kings Heath, B14 7SN 41 Station Street, Birmingham, B5 4DY Paragon House, 51 Homer Road, Solihull, B91 3QJ Princess Anne Road, Frome, BA11 2SA Chapel Annexe, Chapel Place, Hammerton Street, Burnley, BB11 1LE The Green, Darwen, BB3 1PW Leisure Exchange, Vicar Lane, Bradford, BD1 5LD Preston Street, Lister Hill, BD7 1JE 2 Lansdowne Crescent, Bournemouth, BH1 1SA First Floor Flat, 58 High Street, Poole, BH15 1DA Town Hall, Victoria Square, Bolton, BL1 1RU 88-92 Queens Road, Brighton, BN1 3XE Littlehampton Swimming Sports Centre, Sea Road, Rustington, West Sussex, BN16 2NA Central Library, High Street, Bromley, BR1 1EX Hilda May Avenue, Swanley, Kent, BR8 7BT One Temple Quay, Temple Back East, Bristol, BS1 6DZ Fiddlers Wood Lane, Bradley Stoke, South Glos, BS32 9BS Victoria House 101-105, Victoria Road, Chelmsford, CM1 1JR 1-2 Market House, Harlow, CM20 1BL Charter Way, Braintree, Essex, CM77 8YJ 68 Culver Street East, Colchester, CO1 1LF Colne Road, Halstead, Essex, CO9 2HR 451 Puriey Way, Croydon, CR0 4RG 59, Capital Business Centre 22, Croydon, London, CR2 0BS Support Centre, 57 Stoats Nest Road, Coulsdon, Surrey, CR5 2JJ Townwall Street, Dover, Kent, CT16 1LN 9 Little Park Street, Coventry, CV1 2UR Demonteford Way, Lynchgate Road, Coventry, CV4 7EH Millwood, Wrenbury Road, Nantwich, Cheshire, CW5 8DQ Brampton Road, Bexley Heath, Kent, DA7 4HH 51 Sadler Gate, Derby, DE1 3NQ Bakewell Road, Matlock, Derbyshire, DE4 3AZ Town Hall, Feethams, Darlington, DL1 5QT Catterick Leisure Centre, Gough Road, Catterick Garrison, North Yorkshire, DL9 3EL 23-29 Cole Street, Scunthorpe, DN15 6QY 186 Lea Road, Gainsborough, DN21 1AN New Oxford House, 2 George Street, Grimsby, DN31 1HB 11 Poppy Street, Balby, Doncaster, DN4 8FW Clayesmore Sports Centre, Iwerne Minster, Blandford, DT11 8LL 29-30 High Street, Dudley, DY1 1PJ Bell Street, Strourbridge, West Midlands, DY8 1AE Redbridge Lane West, Wanstead, London, E11 2JZ Mulberry Place, 5 Clove Crescent, London, E14 2BG Waltham Forest Town Hall, Fellowship Square, Forest Road, London, E17 4JF Town Hall, Mare Street, London, E8 1EA Golden Lane Estate, London, EC1Y 0SH 192 Southbury Road, Enfield, London, EN1 1YP The Senate, Southernhay Gardens, Exeter, EX1 1UG The Bubble 205, 205 High Street, Honiton, Devon, EX14 1LQ 160 Promenade, Blackpool, FY1 1RE 1 Alvin Street, Gloucester, GL1 3EJ Town Hall, Imperial Square, Cheltenham, GL50 1QA 27A Dyer Street, Cirencester, Glos, GL7 2PP Surrey Sports Park, University Of Surrey, Richard Meyjes Road, Guildford, GU2 7AD Centre Management Suite, The Peacocks Centre, Woking, GU21 6GH 79 College Road, Harrow, HA1 1BD 22-24 Market Street, Huddersfield, HD1 2ET Unit 11, Nortonthorpe Mill, Wakefield Road, Scissett, HD8 9LA Unit 13 Maylands Business Park, Redbourne Road, Hemel Hemsptead, Herts, HP2 7ES 65 Carr Lane, Hull, HU1 3RQ Clough Road, Hull, HU5 1SR Town Hall, 1 Town Square, Barking, IG11 7LU High Street, Ilford, Essex, IG6 2EA Bourne Hall, Bourne Hill, Ipswich, Suffolk, IP2 8ND Guildhall 2, High Street, Kingston Upon Thames, KT1 1EU Guildford Rd, Leatherhead, Surrey, KT22 9BL Clayton Square Shopping Centre, Great Charlotte Street, Liverpool, L1 1QR Baird House, 360 Edge Lane, Liverpool, L7 9NJ 21 Campbell Street, Leicester, LE1 1AA Loughborough Leisure Centre, Browns Lane, Loughborough, Leicestershire, LE11 3HE Viking House, 98 Newland, Lincoln, LN1 1YA 40 Great George Street, Leeds, LS1 3DL Wright Leisure Ltd, Unit 1, Kirkstall Industrial Estate, Kirkstall Road, LS4 2AZ 136 Tennyson Road, Luton, LU1 3RP Unit 9, Bennett Street, Manchester, M12 5AQ Reich House 197-203, Chapel Street, Salford, M3 5EQ 601 Maidstone Road, Rochester, Kent, ME1 3QJ Town Hall, Middle Row, Maidstone, ME14 1TF 6-10 Allhallows, Bedford, MK40 1LJ 288 Hillgrounds Road, Bedford, Bedfordshire, MK42 8SZ 24 Silbury Arcade, Milton Keynes, MK9 3ES Winchmore Hill Road, London, N14 6AD Arcadian Gardens, London, N22 5AA Omnibus Business Centre 39-41, North Road, London, N7 9DP St. James Park, Strawberry Place, Newcastle Upon Tyne, NE1 4ST 3-4 Trinity Square, Gateshead, NE8 1AG East West Building, 2 Tollhouse Hill, Nottingham, NG1 5FS Woodview, Cotgrave, Nottinghamshire, NG12 3PJ 1-2 Grosvenor Centre, Union Street, Northampton, NN1 2EW Greening Road, Rothwell, Northamptonshire, NN14 6BB 140-146 Camden Street, London, NW1 9PF Donnington Road, Willesden, London, NW10 3QX Highgate Studios 53-79, Highgate Road, London, NW5 1TL Rochdale Road, Oldham, OL1 2JH Number One Riverside, Smith Street, Rochdale, OL16 1XU Pegasus Road, Blackbird Leys, Oxford, OX4 6JL Grant House, 101 Bourges Boulevard, Peterborough, PE1 1NG 59 Fen Road, Holbeach, Spalding, Lincs, PE12 8QA Armada Way, Plymouth, PL1 2HJ Callington Road, Saltash, Cornwall, PL12 6DJ Mill Lane, Chichester, PO20 9BH Black Bull Lane, Preston, Lancashire, PR2 9YA 4-8 Duke Street, Reading, RG1 4RY Northumberland Avenue, Reading, Berkshire, RG2 8DF The Management Suite, Paddington House, Town Centre, Basingstoke, RG21 7LJ Pinnacle, Station Way, Crawley, RH10 1JH 2 Peglar Way, Crawley, RH11 7GU The Brewery, Romford, RM1 1AU Acero, 1 Concourse Way, Sheffield, S1 2BJ Town Hall, Rose Hill, Chesterfield, S40 1LP Digital Media Centre, County Way, Barnsley, S70 2JW Moor Lane, Brierley, Common, Barnsley, S72 9HB 160 Tooley Street, London, SE1 2QH China Works, 100 Black Prince Road, London, SE1 7SJ Old Royal Naval College, Park Row, London, SE10 9LS 41 Loampit Vale, Lewisham, London, SE13 7FT Market Square, Stevenage, SG1 1EP 6 Senate Place, Stevenage, Hertfordshire, SG1 4QS Mersey Square, Stockport, SK1 1SP 150-154 Hurdsfield Road, Macclesfield, Cheshire, SK10 2PY The Observatory Shopping Centre, High Street, Slough, Berkshire, SL1 1LN Swindon Railway Station, Station Road, Swindon, SN1 1DQ Southbroom Road, Devizes, Wiltshire, SN10 5AB 366-368 Shirley Road, Southampton, Hants, SO15 3HY 1 Highfield Road, Southampton, SO17 1NX Weaveland Road, Tisbury, Salisbury, SP3 6HJ Unit 1, Business & Innovation Centre, Wearfield, Sunderland, SR5 2TA Central House, 8 Clifftown Road, Southend-On-Sea, SS1 1AB Basildon Centre, St. Martins Square, Basildon, SS14 1DL Southend Leisure And Tennis Centre, Garon Park, Eastern Avenue, Southend-On-Sea, SS2 4FA China Street, Stoke-On-Trent, Staffordshire, ST4 3NJ Garrat Lane, London, SW18 4TF Tuition House 27-37, St. Georges Road, London, SW19 4EU Unit 1C, Sundrome Park, Arlington Way, SY1 4YA Fore Street, Chard, Somerset, TA20 1EP Management Suite, Southwater, Telford, TF3 4BX Priory Meadow, Hastings, TN34 1PH Saint Johns Road, Tunbridge Wells, Kent, TN4 9TX 11 South Street, Torquay, Devon, TQ2 5AE Penzance Leisure Centre, St Clare, Penzance, Cornwall, TR18 3QW Twickenham Road, Middlesex, TW7 7EU Oriel House, 26 The Quadrant, Richmond, TW9 1DL 8 Windmill Avenue, South, UB2 4XE The Charter Building, Charter Place, Uxbridge, UB8 1JG 120 Oxford Street, London, W1D 1LT Town Hall, King Street, London, W6 9JU 239 Kensington High Street, London, W8 6SN Bank Park House, Kendrick Street, Warrington, WA1 1UZ Boundary Road, St Helens, Merseyside, WA10 2PX 3 West Parade, Wakefield, WF1 1LT Colorado Way, Castleford, WF10 4TA The Office Suite, New Market Hall, Wigan, WN1 1PX Unit 10, Riverside Industrial Estate, Powerstation Road, Rugeley, WS15 2YR 1 Salisbury Street, Wolverhampton, WV3 0BG St. Leonards Place, York, YO1 7HD

Course achievements and participation

Achievements

80%

of apprentices (16 of 20) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 20% did not pass or left the course before taking the assessment.

67.5% national achievement rate

Participation

42

apprentices have completed this course and taken their end-point assessment with this provider since 2023

Course-level data collected by the Department for Education.

---

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 17 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Excellent

average review from 35 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2024 to 2025). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2025 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Reporting on progress of apprentices	100%	0%	1
Training facilities	100%	0%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (14 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 8 apprentices)

  88%12%

• Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

  88%12%

• Communicating clearly with you(selected by 6 apprentices)

  100%0%

• Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 8 apprentices)

  88%12%

• Providing accessible training resources(selected by 8 apprentices)

  88%12%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

  75%25%

• Taking into account your previous learning(selected by 8 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

  88%12%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

  88%12%

• Organising well-structured training(selected by 6 apprentices)

  100%0%

• Providing accessible training resources(selected by 6 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  100%0%

• Taking into account your previous learning(selected by 6 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  100%0%

• Providing Off the Job training in line with your training plan(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 8 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 8 apprentices)

  88%12%

• Resolving any issues you have(selected by 8 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 8 apprentices)

  88%12%

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  100%0%

• Resolving any issues you have(selected by 6 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 6 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	88%	12%
Ensuring you understand the requirements of your end-point assessment	88%	12%
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	88%	12%
Providing accessible training resources	88%	12%
Balancing online learning with classroom-based training to suit your apprenticeship	75%	25%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	88%	12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	88%	12%
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off the Job training in line with your training plan	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	88%	12%
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2024 to 31 July 2025

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (17 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 8 employers)

  88%12%

• Communication with employers(selected by 15 employers)

  87%13%

• Getting new apprentices started(selected by 10 employers)

  80%20%

• Improving apprentice skills(selected by 8 employers)

  75%25%

• Working with small numbers of apprentices(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 3 employers)

  67%33%

• Reporting on progress of apprentices(selected by 9 employers)

  56%44%

• Adapting to my needs(selected by 2 employers)

  100%0%

• Training facilities(selected by 3 employers)

  33%67%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	88%	12%	8
Communication with employers	87%	13%	15
Getting new apprentices started	80%	20%	10
Improving apprentice skills	75%	25%	8
Working with small numbers of apprentices	100%	0%	2
Initial assessment of apprentices	67%	33%	3
Reporting on progress of apprentices	56%	44%	9
Adapting to my needs	100%	0%	2
Training facilities	33%	67%	3

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (35 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 35 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 35 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 35 apprentices)

  100%0%

• Providing accessible training resources(selected by 35 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 35 apprentices)

  89%11%

• Taking into account your previous learning(selected by 35 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 35 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 35 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 35 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 35 apprentices)

  100%0%

• Resolving any issues you have(selected by 35 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 35 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	89%	11%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (5 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 3 employers)

  100%0%

• Getting new apprentices started(selected by 4 employers)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

• Initial assessment of apprentices(selected by 1 employer)

  0%100%

• Reporting on progress of apprentices(selected by 3 employers)

  100%0%

• Adapting to my needs(selected by 2 employers)

  50%50%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	3
Getting new apprentices started	100%	0%	4
Improving apprentice skills	100%	0%	2
Initial assessment of apprentices	0%	100%	1
Reporting on progress of apprentices	100%	0%	3
Adapting to my needs	50%	50%	2
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (23 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 23 apprentices)

  78%22%

• Ensuring you understand the requirements of your end-point assessment(selected by 23 apprentices)

  78%22%

Organisation

• Organising well-structured training(selected by 23 apprentices)

  91%9%

• Providing accessible training resources(selected by 23 apprentices)

  87%13%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 23 apprentices)

  78%22%

• Taking into account your previous learning(selected by 23 apprentices)

  83%17%

• Giving you relevant training that helps you perform your job better(selected by 23 apprentices)

  87%13%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 23 apprentices)

  87%13%

Support

• Helping you learn new skills and develop existing ones(selected by 23 apprentices)

  91%9%

• Supporting you and your apprenticeship(selected by 23 apprentices)

  83%17%

• Resolving any issues you have(selected by 23 apprentices)

  87%13%

• Preparing you for success in your future career(selected by 23 apprentices)

  96%4%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	78%	22%
Ensuring you understand the requirements of your end-point assessment	78%	22%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	91%	9%
Providing accessible training resources	87%	13%
Balancing online learning with classroom-based training to suit your apprenticeship	78%	22%
Taking into account your previous learning	83%	17%
Giving you relevant training that helps you perform your job better	87%	13%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	87%	13%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	91%	9%
Supporting you and your apprenticeship	83%	17%
Resolving any issues you have	87%	13%
Preparing you for success in your future career	96%	4%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (13 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 4 employers)

  50%50%

• Communication with employers(selected by 11 employers)

  55%45%

• Getting new apprentices started(selected by 6 employers)

  83%17%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Working with small numbers of apprentices(selected by 7 employers)

  100%0%

• Initial assessment of apprentices(selected by 3 employers)

  100%0%

• Reporting on progress of apprentices(selected by 6 employers)

  17%83%

• Adapting to my needs(selected by 1 employer)

  0%100%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	50%	50%	4
Communication with employers	55%	45%	11
Getting new apprentices started	83%	17%	6
Improving apprentice skills	100%	0%	3
Working with small numbers of apprentices	100%	0%	7
Initial assessment of apprentices	100%	0%	3
Reporting on progress of apprentices	17%	83%	6
Adapting to my needs	0%	100%	1
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (25 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 25 apprentices)

  56%44%

• Ensuring you understand the requirements of your end-point assessment(selected by 25 apprentices)

  60%40%

Organisation

• Organising well-structured training(selected by 25 apprentices)

  68%32%

• Providing accessible training resources(selected by 25 apprentices)

  60%40%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 25 apprentices)

  68%32%

• Taking into account your previous learning(selected by 25 apprentices)

  72%28%

• Giving you relevant training that helps you perform your job better(selected by 25 apprentices)

  76%24%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 25 apprentices)

  68%32%

Support

• Helping you learn new skills and develop existing ones(selected by 25 apprentices)

  80%20%

• Supporting you and your apprenticeship(selected by 25 apprentices)

  76%24%

• Resolving any issues you have(selected by 25 apprentices)

  68%32%

• Preparing you for success in your future career(selected by 25 apprentices)

  68%32%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	56%	44%
Ensuring you understand the requirements of your end-point assessment	60%	40%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	68%	32%
Providing accessible training resources	60%	40%
Balancing online learning with classroom-based training to suit your apprenticeship	68%	32%
Taking into account your previous learning	72%	28%
Giving you relevant training that helps you perform your job better	76%	24%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	68%	32%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	80%	20%
Supporting you and your apprenticeship	76%	24%
Resolving any issues you have	68%	32%
Preparing you for success in your future career	68%	32%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (43 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 13 employers)

  69%31%

• Communication with employers(selected by 33 employers)

  58%42%

• Getting new apprentices started(selected by 22 employers)

  100%0%

• Improving apprentice skills(selected by 5 employers)

  80%20%

• Working with small numbers of apprentices(selected by 17 employers)

  94%6%

• Initial assessment of apprentices(selected by 7 employers)

  71%29%

• Reporting on progress of apprentices(selected by 24 employers)

  38%62%

• Adapting to my needs(selected by 7 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	69%	31%	13
Communication with employers	58%	42%	33
Getting new apprentices started	100%	0%	22
Improving apprentice skills	80%	20%	5
Working with small numbers of apprentices	94%	6%	17
Initial assessment of apprentices	71%	29%	7
Reporting on progress of apprentices	38%	62%	24
Adapting to my needs	100%	0%	7

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (79 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 25 employers)

  72%28%

• Communication with employers(selected by 63 employers)

  67%33%

• Getting new apprentices started(selected by 42 employers)

  93%7%

• Improving apprentice skills(selected by 18 employers)

  83%17%

• Working with small numbers of apprentices(selected by 26 employers)

  96%4%

• Initial assessment of apprentices(selected by 14 employers)

  71%29%

• Reporting on progress of apprentices(selected by 43 employers)

  44%56%

• Adapting to my needs(selected by 12 employers)

  83%17%

• Training facilities(selected by 6 employers)

  33%67%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	72%	28%	25
Communication with employers	67%	33%	63
Getting new apprentices started	93%	7%	42
Improving apprentice skills	83%	17%	18
Working with small numbers of apprentices	96%	4%	26
Initial assessment of apprentices	71%	29%	14
Reporting on progress of apprentices	44%	56%	43
Adapting to my needs	83%	17%	12
Training facilities	33%	67%	6

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (97 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices who said this was to a reasonable standard
• Percentage of apprentices who said this was not to a reasonable standard

Communication

• Communicating clearly with you(selected by 91 apprentices)

  81%19%

• Ensuring you understand the requirements of your end-point assessment(selected by 91 apprentices)

  82%18%

• Communicating clearly with you(selected by 6 apprentices)

  100%0%

• Ensuring you understand the requirements of your assessment(selected by 6 apprentices)

  100%0%

Organisation

• Organising well-structured training(selected by 91 apprentices)

  88%12%

• Providing accessible training resources(selected by 91 apprentices)

  85%15%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 91 apprentices)

  79%21%

• Taking into account your previous learning(selected by 91 apprentices)

  88%12%

• Giving you relevant training that helps you perform your job better(selected by 91 apprentices)

  89%11%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 91 apprentices)

  87%13%

• Organising well-structured training(selected by 6 apprentices)

  100%0%

• Providing accessible training resources(selected by 6 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 6 apprentices)

  100%0%

• Taking into account your previous learning(selected by 6 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 6 apprentices)

  100%0%

• Providing Off the Job training in line with your training plan(selected by 6 apprentices)

  100%0%

Support

• Helping you learn new skills and develop existing ones(selected by 91 apprentices)

  92%8%

• Supporting you and your apprenticeship(selected by 91 apprentices)

  88%12%

• Resolving any issues you have(selected by 91 apprentices)

  88%12%

• Preparing you for success in your future career(selected by 91 apprentices)

  89%11%

• Helping you learn new skills and develop existing ones(selected by 6 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 6 apprentices)

  100%0%

• Resolving any issues you have(selected by 6 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 6 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Communicating clearly with you	81%	19%
Ensuring you understand the requirements of your end-point assessment	82%	18%
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your assessment	100%	0%

Organisation

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Organising well-structured training	88%	12%
Providing accessible training resources	85%	15%
Balancing online learning with classroom-based training to suit your apprenticeship	79%	21%
Taking into account your previous learning	88%	12%
Giving you relevant training that helps you perform your job better	89%	11%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	87%	13%
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off the Job training in line with your training plan	100%	0%

Support

Statement	Percentage of apprentices who said this was to a reasonable standard	Percentage of apprentices who said this was not to a reasonable standard
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	88%	12%
Resolving any issues you have	88%	12%
Preparing you for success in your future career	89%	11%
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: Suite 211a, Peel House, London Road, Morden, SM4 5BT
• Email: Trainingenquiries@city-skills.com
• Telephone: 02038704836
• Website: https://city-skills.com/hr-support-apprenticeship-level-3-2/

Training provider overview and courses delivered

View 11 courses delivered by this training provider

Select a course to view location, training options and contact details

• Business administrator (level 3)
• Coaching professional (level 5)
• HR support (level 3)
• Improvement practitioner (level 4)
• Learning and development consultant business partner (level 5)
• Learning and development practitioner (level 3)
• Multi-channel marketer (level 3)
• Operations manager (level 5)
• People professional (level 5)
• Senior people professional (level 7)
• Team leader (level 3)

City Skills are raising standards in business services through first class training. We offer bespoke apprenticeship and training packages to ensure your workforce development strategy and succession plans are a success.

Our apprenticeships provide flexible learning solutions for businesses and employees. They are suitable for staff whether new to a business or established and ready for progression.

No two businesses or people are the same, we build and deliver unique, individually crafted learning experiences which result in standardised high quality outcomes.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CITY SKILLS LIMITED .

Shortlist full. Manage shortlist

Shortlisted

CITY SKILLS LIMITED is 1 of 149 training providers for HR support (level 3).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

---