Apprenticeship training course

Facilities management supervisor (level 3)

Managing the working environment for an organisation's employees and services within industrial and commercial buildings.

• Qualification level: 3 ; Equivalent to A level.
• Typical duration: 18 months
• Apprenticeship category: Construction and the built environment
• Maximum funding: £4,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • facilities manager
  • facilities supervisor
  • services manager
• Skills:
  Skills an apprentice will learn

  • Facilities Management within the context of the employing organisation (Hard Facilities Management, Soft Facilities Management, Total or Integrated Facilities Management)
  • Management of Health and Safety in accordance with employing organisation and client/customer requirements for the facilities management service they are supervising
  • Developing relationships in the workplace with colleagues from own employing organisation and with employees of the customer/client to achieve service targets
  • Develop and implement risk assessment plans in accordance with the requirements for the facilities management service they are supervising
  • Organize and delegate day to day activities of staff to ensure that the facilities management service meets contractual requirements and service targets
  • Monitor the costs of the facilities management service to ensure the budget is not exceeded
  • Procure supplies for the facilities management service and maintain relationships with suppliers
  • Resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent re-occurrence
  • Solve day to day problems to ensure the facilities management service meets its service targets and contractual requirements
  • Manage the day to day performance of staff and contribute to their development
  • Ensure that resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
  • Take responsibility for own development of skills and knowledge

Full information on Facilities management supervisor (level 3) is available from the Institute for Apprenticeships and Technical Education.

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