Skip to main content
Training provider

CITY OF SUNDERLAND COLLEGE

UKPRN 10001475

Senior healthcare support worker (level 3)

Training options for this course

This provider offers these training options for this course in -1. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option Location

At apprentice's workplace

Training at the employer's location.

0.0 miles to apprentice's work location

Course achievements and participation

Achievements

75%

of apprentices (22 of 30) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 25% did not pass or left the course before taking the assessment.

60.5% national achievement rate

Participation

134

apprentices have completed this course and taken their end-point assessment with this provider since 2019

Course-level data collected by the Department for Education.

Training provider information

Employer and apprentice reviews for this training provider

Employers

Excellent

average review from 15 employers when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 48 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.
View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 1 employer)

    100%0%
  • Communication with employers(selected by 1 employer)

    0%100%
  • Getting new apprentices started(selected by 1 employer)

    100%0%
  • Improving apprentice skills(selected by 1 employer)

    100%0%
  • Reporting on progress of apprentices(selected by 2 employers)

    50%50%
  • Training facilities(selected by 1 employer)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 100% 0% 1
Communication with employers 0% 100% 1
Getting new apprentices started 100% 0% 1
Improving apprentice skills 100% 0% 1
Reporting on progress of apprentices 50% 50% 2
Training facilities 100% 0% 1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (26 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 26 apprentices)

    69%31%
  • Ensuring you understand the requirements of your end-point assessment(selected by 26 apprentices)

    73%27%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 26 apprentices)

    54%46%
  • Providing accessible training resources(selected by 26 apprentices)

    73%27%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 26 apprentices)

    69%31%
  • Taking into account your previous learning(selected by 26 apprentices)

    69%31%
  • Giving you relevant training that helps you perform your job better(selected by 26 apprentices)

    65%35%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 26 apprentices)

    73%27%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 26 apprentices)

    62%38%
  • Supporting you and your apprenticeship(selected by 26 apprentices)

    73%27%
  • Resolving any issues you have(selected by 26 apprentices)

    73%27%
  • Preparing you for success in your future career(selected by 26 apprentices)

    73%27%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 69% 31%
Ensuring you understand the requirements of your end-point assessment 73% 27%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 54% 46%
Providing accessible training resources 73% 27%
Balancing online learning with classroom-based training to suit your apprenticeship 69% 31%
Taking into account your previous learning 69% 31%
Giving you relevant training that helps you perform your job better 65% 35%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 73% 27%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 62% 38%
Supporting you and your apprenticeship 73% 27%
Resolving any issues you have 73% 27%
Preparing you for success in your future career 73% 27%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (15 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 14 employers)

    93%7%
  • Communication with employers(selected by 12 employers)

    75%25%
  • Getting new apprentices started(selected by 7 employers)

    100%0%
  • Improving apprentice skills(selected by 5 employers)

    80%20%
  • Reporting on progress of apprentices(selected by 7 employers)

    71%29%
  • Adapting to my needs(selected by 1 employer)

    0%100%
  • Training facilities(selected by 5 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 93% 7% 14
Communication with employers 75% 25% 12
Getting new apprentices started 100% 0% 7
Improving apprentice skills 80% 20% 5
Reporting on progress of apprentices 71% 29% 7
Adapting to my needs 0% 100% 1
Training facilities 100% 0% 5

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (48 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 48 apprentices)

    71%29%
  • Ensuring you understand the requirements of your end-point assessment(selected by 48 apprentices)

    81%19%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 48 apprentices)

    73%27%
  • Providing accessible training resources(selected by 48 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 48 apprentices)

    75%25%
  • Taking into account your previous learning(selected by 48 apprentices)

    88%12%
  • Giving you relevant training that helps you perform your job better(selected by 48 apprentices)

    75%25%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 48 apprentices)

    85%15%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 48 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 48 apprentices)

    85%15%
  • Resolving any issues you have(selected by 48 apprentices)

    79%21%
  • Preparing you for success in your future career(selected by 48 apprentices)

    79%21%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 71% 29%
Ensuring you understand the requirements of your end-point assessment 81% 19%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 73% 27%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 75% 25%
Taking into account your previous learning 88% 12%
Giving you relevant training that helps you perform your job better 75% 25%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 85% 15%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 79% 21%
Preparing you for success in your future career 79% 21%

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (31 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 9 employers)

    89%11%
  • Communication with employers(selected by 25 employers)

    68%32%
  • Getting new apprentices started(selected by 11 employers)

    91%9%
  • Improving apprentice skills(selected by 12 employers)

    92%8%
  • Working with small numbers of apprentices(selected by 7 employers)

    71%29%
  • Initial assessment of apprentices(selected by 10 employers)

    50%50%
  • Reporting on progress of apprentices(selected by 13 employers)

    31%69%
  • Adapting to my needs(selected by 8 employers)

    75%25%
  • Training facilities(selected by 9 employers)

    56%44%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 89% 11% 9
Communication with employers 68% 32% 25
Getting new apprentices started 91% 9% 11
Improving apprentice skills 92% 8% 12
Working with small numbers of apprentices 71% 29% 7
Initial assessment of apprentices 50% 50% 10
Reporting on progress of apprentices 31% 69% 13
Adapting to my needs 75% 25% 8
Training facilities 56% 44% 9

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (50 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 50 apprentices)

    82%18%
  • Ensuring you understand the requirements of your end-point assessment(selected by 50 apprentices)

    90%10%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 50 apprentices)

    84%16%
  • Providing accessible training resources(selected by 50 apprentices)

    84%16%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 50 apprentices)

    82%18%
  • Taking into account your previous learning(selected by 50 apprentices)

    84%16%
  • Giving you relevant training that helps you perform your job better(selected by 50 apprentices)

    84%16%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 50 apprentices)

    86%14%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 50 apprentices)

    92%8%
  • Supporting you and your apprenticeship(selected by 50 apprentices)

    88%12%
  • Resolving any issues you have(selected by 50 apprentices)

    86%14%
  • Preparing you for success in your future career(selected by 50 apprentices)

    88%12%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 82% 18%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 84% 16%
Providing accessible training resources 84% 16%
Balancing online learning with classroom-based training to suit your apprenticeship 82% 18%
Taking into account your previous learning 84% 16%
Giving you relevant training that helps you perform your job better 84% 16%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 86% 14%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 92% 8%
Supporting you and your apprenticeship 88% 12%
Resolving any issues you have 86% 14%
Preparing you for success in your future career 88% 12%

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (60 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 18 employers)

    72%28%
  • Communication with employers(selected by 51 employers)

    53%47%
  • Getting new apprentices started(selected by 20 employers)

    95%5%
  • Improving apprentice skills(selected by 13 employers)

    77%23%
  • Working with small numbers of apprentices(selected by 12 employers)

    83%17%
  • Initial assessment of apprentices(selected by 10 employers)

    90%10%
  • Reporting on progress of apprentices(selected by 32 employers)

    25%75%
  • Adapting to my needs(selected by 20 employers)

    60%40%
  • Training facilities(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 72% 28% 18
Communication with employers 53% 47% 51
Getting new apprentices started 95% 5% 20
Improving apprentice skills 77% 23% 13
Working with small numbers of apprentices 83% 17% 12
Initial assessment of apprentices 90% 10% 10
Reporting on progress of apprentices 25% 75% 32
Adapting to my needs 60% 40% 20
Training facilities 100% 0% 4

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (8 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 8 apprentices)

    100%0%
  • Ensuring you understand the requirements of your end-point assessment(selected by 8 apprentices)

    100%0%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 8 apprentices)

    100%0%
  • Providing accessible training resources(selected by 8 apprentices)

    88%12%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 8 apprentices)

    100%0%
  • Taking into account your previous learning(selected by 8 apprentices)

    100%0%
  • Giving you relevant training that helps you perform your job better(selected by 8 apprentices)

    88%12%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 8 apprentices)

    88%12%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 8 apprentices)

    100%0%
  • Supporting you and your apprenticeship(selected by 8 apprentices)

    100%0%
  • Resolving any issues you have(selected by 8 apprentices)

    100%0%
  • Preparing you for success in your future career(selected by 8 apprentices)

    100%0%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 100% 0%
Providing accessible training resources 88% 12%
Balancing online learning with classroom-based training to suit your apprenticeship 100% 0%
Taking into account your previous learning 100% 0%
Giving you relevant training that helps you perform your job better 88% 12%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 88% 12%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 100% 0%
Supporting you and your apprenticeship 100% 0%
Resolving any issues you have 100% 0%
Preparing you for success in your future career 100% 0%

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Good (75 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 20 employers)

    70%30%
  • Communication with employers(selected by 54 employers)

    67%33%
  • Getting new apprentices started(selected by 30 employers)

    70%30%
  • Improving apprentice skills(selected by 16 employers)

    100%0%
  • Working with small numbers of apprentices(selected by 11 employers)

    82%18%
  • Initial assessment of apprentices(selected by 15 employers)

    87%13%
  • Reporting on progress of apprentices(selected by 33 employers)

    36%64%
  • Adapting to my needs(selected by 27 employers)

    78%22%
  • Training facilities(selected by 11 employers)

    91%9%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 70% 30% 20
Communication with employers 67% 33% 54
Getting new apprentices started 70% 30% 30
Improving apprentice skills 100% 0% 16
Working with small numbers of apprentices 82% 18% 11
Initial assessment of apprentices 87% 13% 15
Reporting on progress of apprentices 36% 64% 33
Adapting to my needs 78% 22% 27
Training facilities 91% 9% 11

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (183 reviews)

Areas of strength and improvement

Employers can select:

  • up to 3 things they think are strengths
  • up to 3 things they think need improvement
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Providing the right training at the right time(selected by 62 employers)

    79%21%
  • Communication with employers(selected by 143 employers)

    62%38%
  • Getting new apprentices started(selected by 69 employers)

    84%16%
  • Improving apprentice skills(selected by 47 employers)

    89%11%
  • Working with small numbers of apprentices(selected by 30 employers)

    80%20%
  • Initial assessment of apprentices(selected by 35 employers)

    77%23%
  • Reporting on progress of apprentices(selected by 87 employers)

    34%66%
  • Adapting to my needs(selected by 56 employers)

    70%30%
  • Training facilities(selected by 30 employers)

    83%17%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Providing the right training at the right time 79% 21% 62
Communication with employers 62% 38% 143
Getting new apprentices started 84% 16% 69
Improving apprentice skills 89% 11% 47
Working with small numbers of apprentices 80% 20% 30
Initial assessment of apprentices 77% 23% 35
Reporting on progress of apprentices 34% 66% 87
Adapting to my needs 70% 30% 56
Training facilities 83% 17% 30

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Good (132 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you(selected by 132 apprentices)

    77%23%
  • Ensuring you understand the requirements of your end-point assessment(selected by 132 apprentices)

    84%16%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Organisation

  • Organising well-structured training(selected by 132 apprentices)

    75%25%
  • Providing accessible training resources(selected by 132 apprentices)

    81%19%
  • Balancing online learning with classroom-based training to suit your apprenticeship(selected by 132 apprentices)

    78%22%
  • Taking into account your previous learning(selected by 132 apprentices)

    83%17%
  • Giving you relevant training that helps you perform your job better(selected by 132 apprentices)

    77%23%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 132 apprentices)

    83%17%
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Support

  • Helping you learn new skills and develop existing ones(selected by 132 apprentices)

    83%17%
  • Supporting you and your apprenticeship(selected by 132 apprentices)

    85%15%
  • Resolving any issues you have(selected by 132 apprentices)

    82%18%
  • Preparing you for success in your future career(selected by 132 apprentices)

    83%17%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 77% 23%
Ensuring you understand the requirements of your end-point assessment 84% 16%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 75% 25%
Providing accessible training resources 81% 19%
Balancing online learning with classroom-based training to suit your apprenticeship 78% 22%
Taking into account your previous learning 83% 17%
Giving you relevant training that helps you perform your job better 77% 23%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 83% 17%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 83% 17%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 82% 18%
Preparing you for success in your future career 83% 17%

Contact this training provider

Registered address
Bede Centre, Durham Road, Sunderland, SR3 4AH
Telephone
01915116484

Training provider overview and courses delivered

View 55 courses delivered by this training provider

Select a course to view location, training options and contact details

City of Sunderland College is the legal entity of Education Partnership North East. Education Partnership North East is a dynamic partnership between Northumberland College, Sunderland College & Hartlepool Sixth Form. We work in partnership with employers to deliver workforce skills ensuring apprentices receive a high level of sector-relevant training from the borders of Scotland to Tees Valley. Training is delivered by our team of industry experienced staff who ensure apprentices have the skills and knowledge to contribute to your organisations success. We offer over 60 apprentice standards in a host of sectors; engineering, construction, healthcare, land based industries, professional business services, public sector & visitor economy.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for CITY OF SUNDERLAND COLLEGE .

Shortlist full. Manage shortlist
Shortlisted

CITY OF SUNDERLAND COLLEGE is 1 of 103 training providers for Senior healthcare support worker (level 3).

View training providers for this course