Training provider

CSA (SERVICES) LTD

Employer reviews

Excellent (104 reviews)

Employer review details

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	69%	31%	67
Reporting on progress of apprentices	37%	63%	54
Working with small numbers of apprentices	100%	0%	42
Getting new apprentices started	97%	3%	35
Improving apprentice skills	86%	14%	29
Providing the right training at the right time	79%	21%	28
Initial assessment of apprentices	68%	32%	19
Adapting to my needs	72%	28%	18
Training facilities	60%	40%	5

Apprentice reviews

Good (64 reviews)

Apprentice review details

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	88%	12%
Ensuring you understand the requirements of your end-point assessment	81%	19%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	89%	11%
Providing accessible training resources	95%	5%
Balancing online learning with classroom-based training to suit your apprenticeship	70%	30%
Taking into account your previous learning	81%	19%
Giving you relevant training that helps you perform your job better	86%	14%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	97%	3%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	92%	8%
Supporting you and your apprenticeship	92%	8%
Resolving any issues you have	92%	8%
Preparing you for success in your future career	86%	14%

Provider overview

The Credit Services Association is a Trade Association which represents the Debt Collection & Purchase Sector in the UK. Amongst a range of services we provide, we offer training and qualifications for local authorities and organisations operating in regulated sectors.

Our aim is to use our specialist expertise in regulatory compliance, risk, counter fraud, Trading Standards and debt advice services to enable employers large and small to up-skill or re-skill existing or new employees in these business-critical areas for enhanced organisational performance and social value.

Our apprenticeships team, which combines training, coaching and assessment excellence, delivers Workshops, one-to-ones and reviews online via Zoom or Teams.

Courses offered

View all 9 courses offered by this provider

Select a course to view locations, training options and contact details.

Advanced credit controller and debt collection specialist (level 3)

Compliance and risk officer (level 3)

Counter fraud investigator (level 4)

Credit controller and collector (level 2)

Debt adviser (level 3)

Governance officer (level 4)

Regulatory compliance officer (level 4)

Senior compliance and risk specialist (level 6)

Trading standards professional (level 6)

Apprenticeship training course

Advanced credit controller and debt collection specialist (level 3)

49% achievement rate (out of 40 apprentices)

58% national achievement rate

Explain achievement rate

The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

Newcastle upon Tyne, Tyne & Wear Remove location

CSA (SERVICES) LTD’s training options

Head office 3 miles away

2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA

• available At apprentice’s workplace (national)
• available Day release: 3.1 miles away
• not available Block release

Day release address

2 Esh Plaza, Sir Bobby Robson Way, Newcastle Upon Tyne, NE13 9BA

Contact this provider about this course

• Email: apprenticeships@csa-uk.com
• Telephone: 01912170775
• Website: https://www.csa-uk.com/mpage/ld-apprenticeship-standards

Shortlisted

CSA (SERVICES) LTD is 1 of 5 training providers for Advanced credit controller and debt collection specialist (level 3) at the apprenticeship location.

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