Training provider

THE S&A TRANSFORM GROUP LIMITED

UKPRN 10088850

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course in PO3 Portsmouth. You can remove or change your location . This may change what options are available.

If there are multiple training options, the apprentice may do a combination of these. You'll need to contact the provider to confirm what training they offer.

Training option	Location
At apprentice's workplace Training at the employer's location.	0.0 miles to apprentice's work location
Block release Training in blocks of a week or more at the provider's location.	16.4 miles to closest location: Eagle Lab, Marlands Shopping Centre, Civic Centre Road, Southampton, SO14 7SJ View all block release locations 16.4 miles to Eagle Lab, Marlands Shopping Centre, Civic Centre Road, Southampton, SO14 7SJ 64.2 miles to 2 London Wall Place, London, EC2Y 5AU 65.3 miles to Radcliffe Square, Oxford, OX1 4AJ 75.6 miles to Trade Fair House, 2 West Court, Enterprise Road, Maidstone, ME15 6JD 80.7 miles to Beacon House, Queens Road, Bristol, BS8 1QU 108.2 miles to 3 Manor Court, Dix's Field, Exeter, EX1 1ST 108.3 miles to 50-60 Station Road, Cambridge, CB1 2JH 120.7 miles to 55 Colmore Row, Birmingham, B3 2AA 179.8 miles to Kernow House, Gas Hill, Truro, TR1 2XP 190.9 miles to Bonded Warehouse, 18 Lower Byrom Street, Manchester, M3 4AP 196.9 miles to 1 Mann Island, Liverpool, L3 1BP 211.2 miles to Brownberrie Lane, Horsforth, Leeds, LS18 5HD 216.6 miles to Heslington, York, YO10 5DD 288.9 miles to Claremont Road, Newcastle Upon Tyne, NE1 7RU
Day release One day a week at the provider's location.	16.4 miles to closest location: Eagle Lab, Marlands Shopping Centre, Civic Centre Road, Southampton, SO14 7SJ View all day release locations 16.4 miles to Eagle Lab, Marlands Shopping Centre, Civic Centre Road, Southampton, SO14 7SJ 64.2 miles to 2 London Wall Place, London, EC2Y 5AU 65.3 miles to Radcliffe Square, Oxford, OX1 4AJ 75.6 miles to Trade Fair House, 2 West Court, Enterprise Road, Maidstone, ME15 6JD 80.7 miles to Beacon House, Queens Road, Bristol, BS8 1QU 108.2 miles to 3 Manor Court, Dix's Field, Exeter, EX1 1ST 108.3 miles to 50-60 Station Road, Cambridge, CB1 2JH 120.7 miles to 55 Colmore Row, Birmingham, B3 2AA 179.8 miles to Kernow House, Gas Hill, Truro, TR1 2XP 190.9 miles to Bonded Warehouse, 18 Lower Byrom Street, Manchester, M3 4AP 196.9 miles to 1 Mann Island, Liverpool, L3 1BP 211.2 miles to Brownberrie Lane, Horsforth, Leeds, LS18 5HD 216.6 miles to Heslington, York, YO10 5DD 288.9 miles to Claremont Road, Newcastle Upon Tyne, NE1 7RU

Course achievements and participation

Achievements

No data

There is not enough data to show the achievement rate for this course. This may be because a small number of apprentices completed this course, or this is a new course for this provider.

Participation

1

apprentice have completed this course and taken their end-point assessment with this provider since 2025

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

No reviews

Not enough apprentices have reviewed this provider.

Combined reviews for all courses delivered by this provider in the last full academic year (2023 to 2024). Data collected by Department for Education.

View reviews with feedback from the last 5 years

1 August 2024 to today

These are the most recent reviews for this training provider. We update the main star rating on this page when we have reviews from a full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (1 review)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Communication with employers(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 1 employer)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Communication with employers	100%	0%	1
Improving apprentice skills	100%	0%	1
Reporting on progress of apprentices	100%	0%	1
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 9 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  89%11%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 9 apprentices)

  100%0%

• Providing accessible training resources(selected by 9 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  100%0%

• Taking into account your previous learning(selected by 9 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  100%0%

• Resolving any issues you have(selected by 9 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 9 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

1 August 2023 to 31 July 2024

These reviews are for all courses delivered by this provider in the last full academic year.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2022 to 31 July 2023

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (2 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 2 employers)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 2 employers)

  100%0%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	2
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	2

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2021 to 31 July 2022

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to 31 July 2021

These reviews are for all courses delivered by this provider.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

No results. Not enough employers gave feedback about this training provider.

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

No results. Not enough apprentices gave feedback about this training provider.

1 August 2020 to today

These reviews are for all courses delivered by this provider in the last 5 academic years.

Employer reviews

We regularly ask employers to review providers they're working with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about areas of strength and improvement.

Excellent (3 reviews)

Areas of strength and improvement

Employers can select:

• up to 3 things they think are strengths
• up to 3 things they think need improvement

• Percentage of employers that selected this as a strength
• Percentage of employers that selected this as needs improvement

• Providing the right training at the right time(selected by 1 employer)

  100%0%

• Communication with employers(selected by 3 employers)

  100%0%

• Getting new apprentices started(selected by 1 employer)

  100%0%

• Improving apprentice skills(selected by 3 employers)

  100%0%

• Reporting on progress of apprentices(selected by 1 employer)

  100%0%

• Training facilities(selected by 1 employer)

  0%100%

Statement	Percentage of employers that selected this as a "strength"	Percentage of employers that selected this as "needs improvement"	Total number of employers that selected this statement
Providing the right training at the right time	100%	0%	1
Communication with employers	100%	0%	3
Getting new apprentices started	100%	0%	1
Improving apprentice skills	100%	0%	3
Reporting on progress of apprentices	100%	0%	1
Training facilities	0%	100%	1

Apprentice reviews

We regularly ask apprentices to review providers they're training with. They give a rating of 'Excellent', 'Good', 'Poor' or 'Very poor'. They also give feedback about how they found the training.

Excellent (9 reviews)

How apprentices found the training

We asked apprentices what was to a reasonable standard.

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Communication

• Communicating clearly with you(selected by 9 apprentices)

  100%0%

• Ensuring you understand the requirements of your end-point assessment(selected by 9 apprentices)

  89%11%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Organisation

• Organising well-structured training(selected by 9 apprentices)

  100%0%

• Providing accessible training resources(selected by 9 apprentices)

  100%0%

• Balancing online learning with classroom-based training to suit your apprenticeship(selected by 9 apprentices)

  100%0%

• Taking into account your previous learning(selected by 9 apprentices)

  100%0%

• Giving you relevant training that helps you perform your job better(selected by 9 apprentices)

  100%0%

• Providing Off The Job training that takes up at least 20% of your total apprenticeship time(selected by 9 apprentices)

  100%0%

• Percentage of apprentices that agreed with this statement
• Percentage of apprentices that disagreed with this statement

Support

• Helping you learn new skills and develop existing ones(selected by 9 apprentices)

  100%0%

• Supporting you and your apprenticeship(selected by 9 apprentices)

  100%0%

• Resolving any issues you have(selected by 9 apprentices)

  100%0%

• Preparing you for success in your future career(selected by 9 apprentices)

  100%0%

Communication

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Communicating clearly with you	100%	0%
Ensuring you understand the requirements of your end-point assessment	89%	11%

Organisation

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Organising well-structured training	100%	0%
Providing accessible training resources	100%	0%
Balancing online learning with classroom-based training to suit your apprenticeship	100%	0%
Taking into account your previous learning	100%	0%
Giving you relevant training that helps you perform your job better	100%	0%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time	100%	0%

Support

Statement	Percentage of apprentices that agreed with this statement	Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones	100%	0%
Supporting you and your apprenticeship	100%	0%
Resolving any issues you have	100%	0%
Preparing you for success in your future career	100%	0%

Contact this training provider

• Registered address: 6th Floor, 2 London Wall Place, London, EC2Y 5AU
• Email: hello@sandaacademy.com
• Telephone: 020 4551 1997
• Website: https://sandaacademy.com/contact/

Training provider overview and courses delivered

View 42 courses delivered by this training provider

Select a course to view location, training options and contact details

• Network engineer (level 4)
• Software developer (level 4)
• Laboratory technician (level 3)
• Science manufacturing technician 2014 (level 3)
• Science industry maintenance technician (level 3)
• Cyber intrusion analyst (level 4)
• Data analyst (level 4)
• Junior management consultant (level 4)
• Software tester (level 4)
• Operations manager (level 5)
• Team leader (level 3)
• Customer service practitioner (level 2)
• Associate project manager (level 4)
• Maintenance and operations engineering technician (level 3)
• Software development technician (level 3)
• Composites technician (level 3)
• Business analyst (level 4)
• Metrology technician (level 3)
• Business administrator (level 3)
• Senior leader (level 7)
• Technician scientist (level 5)
• Marketing executive (level 4)
• Water treatment technician (level 3)
• Research scientist (level 7)
• DevOps engineer (level 4)
• Cyber security technician (level 3)
• Artificial intelligence (AI) data specialist (level 7)
• Data technician (level 3)
• Senior journalist (level 7)
• Information communications technician (level 3)
• Cyber security technologist (2021) (level 4)
• Corporate responsibility and sustainability practitioner (level 4)
• Digital learning designer (level 5)
• Polymer processing technician (level 3)
• Soil scientist (level 7)
• Multi-channel marketer (level 3)
• Data engineer (level 5)
• Science manufacturing technician 2023 (level 3)
• Mechatronics maintenance technician (level 3)
• Maritime electrical fitter (level 3)
• Specialist teaching assistant (level 5)
• Safeguarding support officer (level 3)

The S&A Academy, the training arm of The S&A Transform Group, is a specialist Science, Business and Technology training provider. Our dedicated team of instructors are highly skilled with up-to-date industry knowledge and experienced in the delivery of quality apprenticeships. We have included employers in the planning and production of our apprenticeship programmes to mirror the highest industry standards; this is how we will support apprentices to develop skills, knowledge and behaviours essential to their career development. We offer a bespoke service that ensures we understand the DNA of your business and create tailored apprenticeship packages to suit your business needs.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for THE S&A TRANSFORM GROUP LIMITED .

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Shortlisted

THE S&A TRANSFORM GROUP LIMITED is 1 of 379 training providers for Customer service practitioner (level 2).

View training providers for this course