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Training provider

MBKB LTD

Employer reviews

Good (391 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 69% 31% 270
Reporting on progress of apprentices 40% 60% 165
Working with small numbers of apprentices 96% 4% 161
Getting new apprentices started 92% 8% 154
Initial assessment of apprentices 83% 17% 117
Providing the right training at the right time 77% 23% 92
Improving apprentice skills 81% 19% 91
Adapting to my needs 84% 16% 89
Training facilities 52% 48% 21

Apprentice reviews

Excellent (31 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 100% 0%
Ensuring you understand the requirements of your end-point assessment 100% 0%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 97% 3%
Providing accessible training resources 97% 3%
Balancing online learning with classroom-based training to suit your apprenticeship 87% 13%
Taking into account your previous learning 97% 3%
Giving you relevant training that helps you perform your job better 97% 3%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 97% 3%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 97% 3%
Supporting you and your apprenticeship 97% 3%
Resolving any issues you have 94% 6%
Preparing you for success in your future career 94% 6%

Provider overview

MBKB, an Ofsted Outstanding provider, a specialist training provider with over 25 years' experience delivering high quality bespoke training, apprenticeships and staff development. We deliver programmes and options that are individually tailored to suit your company, to maximise efficiency and create business and individual personal growth, this includes a range of additional enhancements. Our training is carried out by experienced practitioners/leaders within the field, our entire team are highly competent and motivated to deliver an unrivalled service to you. We write specific programs based around your ethos and company strategy. Our aim is to help you achieve your business and career objectives by developing and retaining your team.

Apprenticeship training course

Customer service practitioner (level 2)

MBKB LTD’s training options

Head office

4, Parsons Street, Dudley, DY1 1JJ

  • available At apprentice’s workplace (national)
  • available Day release
  • available Block release

Apprenticeship location

Check MBKB LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01384254674
Shortlisted

MBKB LTD is 1 of 449 training providers for Customer service practitioner (level 2).

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