Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED

Employer reviews

Good (52 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 33
Getting new apprentices started 89% 11% 28
Reporting on progress of apprentices 24% 76% 21
Working with small numbers of apprentices 100% 0% 12
Providing the right training at the right time 91% 9% 11
Initial assessment of apprentices 91% 9% 11
Adapting to my needs 90% 10% 10
Improving apprentice skills 88% 12% 8
Training facilities 100% 0% 4

Apprentice reviews

Good (88 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 65% 35%
Ensuring you understand the requirements of your end-point assessment 69% 31%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 72% 28%
Balancing online learning with classroom-based training to suit your apprenticeship 61% 39%
Taking into account your previous learning 68% 32%
Giving you relevant training that helps you perform your job better 62% 38%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 74% 26%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 69% 31%
Supporting you and your apprenticeship 70% 30%
Resolving any issues you have 72% 28%
Preparing you for success in your future career 65% 35%

Provider overview

Education and Skills Training & Development have been supporting learning and development across the Education and Childcare Sectors throughout England since 2015. Our highly experienced team support workforce development via apprenticeships and have a large portfolio of apprenticeships tailored to support these sectors.

Apprenticeship training course

Customer service practitioner (level 2)

50% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

SR8 2RN Remove location

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED’s training options

Head office 88.2 miles away

The Hollies, 14 School Lane, Auckley, Doncaster, DN9 3JR

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01302 802220
Shortlisted

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

View training providers

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist