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Training provider

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED

Employer reviews

Good (52 reviews)

Employer review details
  • Percentage of employers that selected this as a strength
  • Percentage of employers that selected this as needs improvement
  • Communication with employers(selected by 33 employers)

    58%42%
  • Getting new apprentices started(selected by 28 employers)

    89%11%
  • Reporting on progress of apprentices(selected by 21 employers)

    24%76%
  • Working with small numbers of apprentices(selected by 12 employers)

    100%0%
  • Providing the right training at the right time(selected by 11 employers)

    91%9%
  • Initial assessment of apprentices(selected by 11 employers)

    91%9%
  • Adapting to my needs(selected by 10 employers)

    90%10%
  • Improving apprentice skills(selected by 8 employers)

    88%12%
  • Training facilities(selected by 4 employers)

    100%0%
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 58% 42% 33
Getting new apprentices started 89% 11% 28
Reporting on progress of apprentices 24% 76% 21
Working with small numbers of apprentices 100% 0% 12
Providing the right training at the right time 91% 9% 11
Initial assessment of apprentices 91% 9% 11
Adapting to my needs 90% 10% 10
Improving apprentice skills 88% 12% 8
Training facilities 100% 0% 4

Apprentice reviews

Good (90 reviews)

Apprentice review details
  • Percentage of apprentices that agreed with this statement
  • Percentage of apprentices that disagreed with this statement

Communication

  • Communicating clearly with you

    63%37%
  • Ensuring you understand the requirements of your end-point assessment

    68%32%

Organisation

  • Organising well-structured training

    67%33%
  • Providing accessible training resources

    72%28%
  • Balancing online learning with classroom-based training to suit your apprenticeship

    60%40%
  • Taking into account your previous learning

    67%33%
  • Giving you relevant training that helps you perform your job better

    61%39%
  • Providing Off The Job training that takes up at least 20% of your total apprenticeship time

    73%27%

Support

  • Helping you learn new skills and develop existing ones

    68%32%
  • Supporting you and your apprenticeship

    70%30%
  • Resolving any issues you have

    71%29%
  • Preparing you for success in your future career

    63%37%
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 63% 37%
Ensuring you understand the requirements of your end-point assessment 68% 32%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 67% 33%
Providing accessible training resources 72% 28%
Balancing online learning with classroom-based training to suit your apprenticeship 60% 40%
Taking into account your previous learning 67% 33%
Giving you relevant training that helps you perform your job better 61% 39%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 73% 27%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 68% 32%
Supporting you and your apprenticeship 70% 30%
Resolving any issues you have 71% 29%
Preparing you for success in your future career 63% 37%

Provider overview

Education and Skills Training & Development have been supporting learning and development across the Education and Childcare Sectors throughout England since 2015. Our highly experienced team support workforce development via apprenticeships and have a large portfolio of apprenticeships tailored to support these sectors.

Apprenticeship training course

Customer service practitioner (level 2)

50% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

Apprenticeship location

CH62 3PA Remove location

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED’s training options

Head office 81.5 miles away

The Hollies, 14 School Lane, Auckley, Doncaster, DN9 3JR

  • available At apprentice’s workplace (national)
  • not available Day release
  • not available Block release

Contact this provider about this course

Telephone
01302 802220
Shortlisted

EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED is 1 of 402 training providers for Customer service practitioner (level 2) at the apprenticeship location.

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