Skip to main content

We're improving Find apprenticeship training. What do you think of this service? (opens in a new tab)


Training provider

ALPHABET TRAINING GROUP LTD

Other names:
Alphabet Training

Employer reviews

Excellent (16 reviews)

Employer review details
Statement Percentage of employers that selected this as a "strength" Percentage of employers that selected this as "needs improvement" Total number of employers that selected this statement
Communication with employers 79% 21% 14
Providing the right training at the right time 78% 22% 9
Getting new apprentices started 88% 12% 8
Reporting on progress of apprentices 57% 43% 7
Adapting to my needs 60% 40% 5
Improving apprentice skills 75% 25% 4
Training facilities 75% 25% 4
Initial assessment of apprentices 33% 67% 3
Working with small numbers of apprentices 100% 0% 1

Apprentice reviews

Good (20 reviews)

Apprentice review details
Communication
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Communicating clearly with you 95% 5%
Ensuring you understand the requirements of your end-point assessment 90% 10%
Organisation
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Organising well-structured training 85% 15%
Providing accessible training resources 95% 5%
Balancing online learning with classroom-based training to suit your apprenticeship 90% 10%
Taking into account your previous learning 90% 10%
Giving you relevant training that helps you perform your job better 85% 15%
Providing Off The Job training that takes up at least 20% of your total apprenticeship time 90% 10%
Support
Statement Percentage of apprentices that agreed with this statement Percentage of apprentices that disagreed with this statement
Helping you learn new skills and develop existing ones 90% 10%
Supporting you and your apprenticeship 85% 15%
Resolving any issues you have 80% 20%
Preparing you for success in your future career 85% 15%

Provider overview

We understand that trying to recruit, train and retrain team members is an ongoing concern, so Get SET Academy is here to help. We aim to provide a high-quality apprenticeship journey for both the employer and apprentice. We provide a hassle-free service that achieves simplicity in recruiting and training exceptional apprentices and as a result creating sustainable jobs for talented individuals. Our apprenticeships are available in Lancashire, Yorkshire and Greater Manchester and can support the development of knowledge, skills and behaviours of your staff while accessing admin support, financial help and structured training. Our staff have a wealth of industry experience and keep up to date with the latest sectorial requirements.

Apprenticeship training course

Customer service practitioner (level 2)

45% achievement rate (out of 40 apprentices)

54% national achievement rate

Explain achievement rate
The percentage of apprentices who successfully achieved their apprenticeship when trained by this provider on a course in this subject area. This rate uses data from the 2022 to 2023 academic year.

ALPHABET TRAINING GROUP LTD’s training options

Head office

Central Buildings, Richmond Terrace, Blackburn, BB1 7AP

  • available At apprentice’s workplace (national)
  • available Day release
  • not available Block release

Apprenticeship location

Check ALPHABET TRAINING GROUP LTD’s training options for the apprenticeship location.

Contact this provider about this course

Telephone
01254679998
Shortlisted

ALPHABET TRAINING GROUP LTD is 1 of 392 training providers for Customer service practitioner (level 2).

View training providers for this course

We're improving Find apprenticeship training. What did you think of this service? (opens in a new tab)

Back to top View shortlist